Thank you for sharing your experience, Chelsea. We aim to provide a 5-star vacation experience, and we apologize that your stay fell short. Your comments were shared with our team for review. We have reached out to the leaseholder for your reservation with a resolution. Please contact the leaseholder for additional details. Again, we sincerely apologize for the shortcomings experienced during your vacation. Aside from the details you provided in your review, we hope that you and your family enjoyed your time together on the Outer Banks.
Thank you for your review, Susan! We aim to provide a 5-star experience, and we apologize that your vacation fell short. We see that you reported the refrigerator issue the day after your arrival. We were not made aware of the non-functioning grills or the water issue with the showers. If you stay with Twiddy again, please report any and all concerns to us during your stay so we can address them as soon as possible. Aside from the home concerns, we hope you had a wonderful time on the Outer Banks. We would love the opportunity to host your next OBX vacation!
Thank you for sharing your experience. We apologize that the bedroom you were staying in did not have sufficient signage for the bedroom step. If you have not already been in contact with our office about the incident, please call/text us at 252-457-1100 or email [email protected].
Thank you for taking the time to review us! We hope the teenager in your group had a wonderful birthday celebration on the Outer Banks. Take care, and we look forward to welcoming you back next time!
Thank you for your feedback, Heather. We are sorry that our service did not meet your expectations during your vacation last year. Unfortunately, mechanical issues can and do occur, and we apologize that the pool heater malfunctioned during your stay. As communicated to you by a member of our team, we confirmed with the pool vendor that the pool heater was down for two days, and we have compensated you for the days that the pool heater was not available. Again, we regret that our service did not meet your expectations during your stay and hope that you and your group still enjoyed your visit to the Outer Banks.
Thank you for your feedback, and we’re truly sorry your stay was impacted by ants and the outdoor areas not being cleaned properly upon arrival. While coastal homes in the Outer Banks can experience occasional pest activity, this should have been addressed more quickly and thoroughly by our team.
We appreciate you reporting it during your stay, and we have since connected with you after your stay to work toward a resolution.
Thank you again for choosing Twiddy, and we hope to have the chance to provide a better experience in the future.
Thank you for sharing your experience, Jessica. We’re very sorry to hear that your stay at Dolphins Leap fell short and caused frustration for you and your family.
We did connect with your group during and after your visit, and we truly appreciate you bringing these concerns to our attention. After reviewing the situation, we’ve taken steps internally to ensure the issues at this home have been addressed.
We understand how important a clean and comfortable home is for an Outer Banks vacation and we regret the impact this had on your trip.
