TWOPAGESCURTAINS

Dear Bianca, Thank you for taking the time to share your feedback. We’re sorry to hear that the exposed back bar on your Roman Shades did not meet your expectations. For inside-mount Roman Shades, the bottom bar is part of the shade’s structure and is designed to provide support and proper operation. We understand, however, that the appearance from the outside of the home is an important consideration, and we regret that this detail was not what you expected. We truly appreciate your feedback, as it helps us improve how we communicate product details and set expectations before purchase. Our team would be happy to discuss your concerns and see if there is anything we can do to assist you. Please feel free to contact us at any time. Best regards, TWOPAGES Team

Dear Astrid, Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not meet your expectations and that the online photos and descriptions did not provide the experience you anticipated. We understand that purchasing curtains online can be challenging, as colors, textures, and other details may appear differently depending on photography, lighting, and individual screen settings. For this reason, we always recommend ordering fabric swatches in advance so customers can view and evaluate the color and texture in person before placing an order. We also understand your concerns regarding our return policy and regret that the available return options did not meet your expectations. Your feedback is important to us and has been shared with our team as we continue working to improve our product information and customer experience. We would appreciate the opportunity to review your concerns and see whether there is anything further we can do to assist. Please feel free to contact our customer service team with your order details so we can look into the matter further. Best regards, TWOPAGES Team

Dear Alicia, We sincerely apologize that your experience with our customer service did not meet your expectations. Regarding the color concern, although the curtain rods are all described as gold, they are different styles and may feature different finishes or shades of gold. Therefore, slight variations in color and tone between different rod designs can occur and are considered normal. We understand that this may not have been what you expected, and we regret any confusion or disappointment caused. We value your feedback and will continue reviewing how our product information is presented to help customers better understand potential differences between styles. We also appreciate the opportunity to communicate with you and work toward a reasonable resolution. Best regards, TWOPAGES Team

Dear Mike, Thank you for sharing your feedback and for your patience while waiting for your order. We understand that receiving clear updates regarding the production schedule and estimated delivery timeline is important, and we apologize for any uncertainty caused. If you have not received a timely update or if you have any questions about your order status, please feel free to contact our customer service team. We will be happy to review your order and provide the latest available information. We truly appreciate your understanding and look forward to delivering your product. We also appreciate your willingness to update your review once your order has been received. Best regards, TWOPAGES Team