订购的适配器和电缆;适配器完全损坏(运输造成) 拒收了包裹的适配器,客服一开始回复很快,重新寄了一个包裹,但只是一根电缆,没有适配器。之后他们表示会解决这个问题,但随后就完全沉默了。在两周内给他们发了十几封邮件,但他们只是停止回复。
此处审核后更新:他们回复并发送了适配器。
UGREEN 回复2026-07-06We are truly sorry for the messy sequence of issues with your broken adapter and the lack of consistent follow-up from our team—this kind of dropped communication should never have happened.
It’s incredibly frustrating to receive the wrong replacement item and then wait weeks without any reply after reaching out repeatedly.
To let our dedicated local support team fully pull up your case records and review every step of this matter, kindly send your full order details and past email threads to our regional mailbox: [email protected].
We value your honest feedback and will carefully look into your situation once we receive your message.