We are truly sorry that your issue remains unresolved and you have not received a response after requesting return shipping information. We fully understand how frustrating this waiting experience is for you.
To move forward with your return request, please send an email to [email protected] and include your reference UGREEN-US#55654. Our team will revisit your case promptly.
We sincerely apologise for the opaque handling of your cancelled order and the generic reply you received, which failed to properly address your questions about the reported technical pricing error. We recognise your disappointment over the lack of detailed transparency.
If you wish to discuss your concerns further, please reach out to [email protected]. Our team will carefully review your order situation and listen to your questions.