WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
以上内容由商家自行提供，未经平台核实。WhatGeek（uk.whatgeek.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 199 条用户评价，属于活动与娱乐分类，口碑良好。76% 的评价为 4 星及以上，19% 为 1 星；商家回复了 95% 的差评；评价主要围绕产品、客户服务、价格。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the affordable prices, nice packaging, and exceptionally fast delivery times across a wide variety of gaming products and tech items available. Many people are also very happy with the helpful customer support team, noting that staff members resolve product issues quickly and efficiently. However, some customers also noted unexpected shipping delays, missing items inside packages, and prolonged difficulties with receiving delayed replacement orders. A few reviewers additionally experienced slow communication or unhelpful responses from support when trying to process returns or handle hardware faults.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Great shop great service even though I sent back the item (what worked absolutely fine just wasn't needed after all) contact has been great return not a problem would definitely use again just for something that i do need preferably lol
Happy with the product. Only suggestion is the delivery or shipping time not very clear on the website
I made a mistake and ordered wrong colour of keyboard. Customer service were excellent at what must have been a really busy time and managed to change item with no problem. Would definitely recommend. Daughter loves keyboard.
Evri lost the package and once I'd notified WhatGeek - they jumped into action sending a new replacement product! Excellent service guys!
I ordered a Miyoo Mini Plus advertised as "Ships from UK" for £49. After investigating their business practices and threatening legal action, I received a full refund. Here's what I discovered: THE SCAM: WhatGeek advertises "Ships from UK" but customer reviews consistently prove ALL items ship from Hong Kong, not the UK. When I challenged them, they initially refused to provide a UK address. Only after I reported them to Action Fraud, Trading Standards, and filed a chargeback claim did they suddenly provide: Unit 19, Triumph Way, Liverpool L24 9GQ This address is registered to UTL Shipping Ltd - a logistics forwarding company. This is NOT a warehouse with stock. It's a mail forwarding service where items from Hong Kong are routed through before being sent to customers. THEIR TEMPLATE RESPONSE: WhatGeek responds to complaints with the same copy-paste message claiming: "Pre-order items have longer dispatch times" (to justify 5+ week waits) "In-stock items ship from UK within 24 hours" This second claim is a LIE. Reviews across Trustpilot prove everything ships from Hong Kong with Chinese company names on packages. WHAT ACTUALLY HAPPENS: You order believing it's UK stock Item ships from Hong Kong (4-6 weeks) Routes through Liverpool forwarding address Delivered with Chinese company names on packaging If faulty: Extortionate international return shipping costs THE RETURN FEE TRAP: If you receive a faulty device, returning it will cost significantly more than standard UK returns because the item must be shipped back to Hong Kong/China, not the UK. Multiple customer reviews document receiving faulty items and facing extortionate international return shipping costs that make returns financially unviable. This is their business model: Mislead customers about UK stock Ship from Hong Kong Make returns prohibitively expensive if items are faulty HOW I GOT MY REFUND: I only received a refund after: Reporting to Action Fraud (national fraud database) Reporting to Trading Standards (logged on e-crime database) Filing detailed chargeback claim with evidence Sending legal complaint citing UK Consumer Protection violations Publicly calling out their lack of UK address They immediately caved and refunded £49 to make me go away. EVIDENCE: Company website claims "Ships from UK" Reviews consistently show Hong Kong origin Liverpool address is forwarding service, not warehouse Extortionate return costs documented across reviews Template responses gaslighting customers MY RECOMMENDATION: DO NOT ORDER unless you accept: Items ship from Hong Kong (not UK) 4-6 week delivery minimum Prohibitively expensive returns if faulty Misleading advertising If you've been scammed: Report to Action Fraud (actionfraud.police.uk) Contact your bank for chargeback Report to Trading Standards via Citizens Advice Leave honest reviews warning others The only way to stop this is for customers to fight back with reports and chargebacks. FINAL VERDICT: The product may be fine if it arrives working. But the business practices are deliberately misleading. "Ships from UK" is false advertising designed to deceive customers. The Liverpool address is a forwarding service, not genuine UK stock. I got my refund by threatening legal action. You can too. Don't let them scam you. Rating: 1/5 - False advertising, dropshipping disguised as UK warehouse, extortionate return fees. WhatGeek’s reply to this review is false. The product did NOT ship from the UK as they claim. They reported my review in an attempt to hide it, and it was temporarily removed until Trustpilot looked into it. Because I had proof of their misleading claims, Trustpilot reinstated my review.
Hi Thank you for your detailed feedback. We value your experience highly. We would like to clarify a few key issues you raised: Regarding "Shipping from the UK" and pre-sale: We sincerely apologize for any misunderstanding caused by unclear information on the page. The product link was for a "pre-sale item," and its shipping period was clearly indicated on the page. You placed your order knowing this pre-sale period, and we did not guarantee delivery before Christmas. Because we could not meet your expectation of "Christmas arrival," we processed your refund after communication. Regarding shipping location and address: We work with multiple compliant suppliers, including local UK warehouses, to optimize the logistics experience. The Liverpool address you provided (Unit 19, Triumph Way) is one of our legally registered operating addresses in the UK, used for order processing, after-sales service, and some logistics transit, not a "shell forwarding point" as you might understand it. All orders shipped from UK addresses comply with local business regulations regarding warehousing and logistics. Regarding our return policy: For products with quality issues, our after-sales policy always prioritizes protecting consumer rights. If a return is due to our responsibility (such as product quality issues), we will bear the related costs. This policy applies equally to all customers. We are committed to operating legally and compliantly, and continuously optimizing the customer experience. We sincerely regret that this purchase did not meet your expectations. We respect your right to share your experience and consider your feedback an important reference for improving our services. WhatGeek Customer Service Team
I had a good experience with Whatgeek, I purchased a games machine last Christmas, unfortunately it developed an issue and they swapped it no problems. I would recommend them to anyone.
I got in touch with a query about a past order, having lost my records of the transaction. CS brought me back up to speed with no trouble.
Fast delivery, great product, great price. On top of that, extremely quick and helpful customer service in providing my invoice receipt. Highly recommend.
Super quick delivery. Ordered in Friday received on Tuesday. Very responsive customer support team as well.
Fantastic customer service! So I ordered a Retroid gaming console for Christmas for my son but I ordered the wrong one. He wanted the flip one and I had ordered the flat side control one. Straight way after I emailed customer service I was emailed back and they exchanged the item for the correct one and for no extra fee. So I am now expecting a very happy child on Christmas Day. Again thank you very much to WhatGeek for their help.
Speedy delivery and great after sales service. Fantastic range of products also.
Whatgeek were brilliant, despite trouble with the courier (not their fault) they were super responsive and helpful. Will definitely be happy to shop there again
Brilliant customer service when I had a question, quick responses via email, no complaints here!
I bought an £80 keyboard from them, which I would say is a reasonable amount of money to spend on a single product. Within 6 months the keys started becoming unresponsive (including "Enter", which is rather crippling). I don't use the keyboard an insane amount- daily use for a mix of coding, emails and report writing. The fact that it has effectively died within 6 months is a reflection of the overall poor build quality seen in this product. I would've expected a refund or replacement, but the best they would offer was ~$18 partial refund... I would discourage from purchasing from them, as the poor product quality, especially given these are meant to be a "premium typing experience", isn't reflective of the true experience. **2025-12-03 update: Following this, WhatGeek reached out to offer a replacement keyboard, which I received within 7 days. This was a far more pleasant customer service experience from them and I have update the stars from 2 -> 3
Hello, Thank you for your inquiry. We sincerely apologize for the issue you encountered while using the Lofree Lite 84-key keyboard. Failure to deliver the high-quality typing experience you expected is unacceptable to us. We take product quality very seriously and would like to investigate this matter for you. Please provide your order number via private message so we can further assist you. Sincerely, The WhatGeek Service Team
The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time aside, I am happy with Whatgeek's customer service, and the product is working great now.
I bought an Apex 5 Pro controller from WhatGeek. The controller was defective, developing stick drift after approximately 2 months of use. WhatGeek is replacing the controller. The reason for 4 stars, instead of 5, is that it took about a week for them to review my claim. Otherwise great service.
First time purchase from WhatGeek and the price was brilliant, the product was as described and no delivery problems. My item developed a fault 3 months in and WhatGeek sent out a new replacement after reviewing my photo and video evidence, I didn't even have to send my damaged one back to them. I would highly recommend this Business, as this is the customer support we are all looking for!!! I am now looking for Xmas gifts.
Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification after 5-6 weeks. Support apologized about an inventory issue and offered to pay for local repair which wasn't an option in my area. Eventually agreed to ship a replacement which arrived without defect. A little bit of a process to get everything done, but satisfactory result.
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