WhatGeek

Very quick delivery

Good price on gadgets and well packaged with very quick delivery and good tracking updates, top service.

Motta VialliaUnited Kingdom · 3 reviews · Experienced 2026-09-23 · Posted 2026-09-25

Bought ANBERNIC RG35XX Pro from the…

Bought ANBERNIC RG35XX Pro from the website and quick delivery with DPD and no issues would definitely buy from again

Bought an Anbernic handheld console…

Bought an Anbernic handheld console with SD card. The console was brilliant and easy to start up no issues. Unfortunately, the SD card wouldn't read so had no access to games. Got in touch with customer support who were very polite and quick to respond. They tried to fix the issue but after realising it couldn't sent a new SD card which arrived very quickly and worked straight away. Fantastic company! The console is amazing for the price and when you know you can trust that any issues will be dealt with, it makes it even better. Thank you so much 😊

Just quick precise what I needed

Very difficult to get a standard refund

Standard purchase, absurd refund experience. Never had any experience of this with any purchases, wanted to return incompatible item, unused: 1. Offered 10% off and "strongly advised" to keep 2. Get approval from them to return 3. Fill in archaic style form about returning 4. Then get asked to unseal item to take photos 5. Send photos via email 6. send form after printing 7. Send item recorded, even though they have the item they then lie and say "when we receive item will refund" S 8. email constantly with bizarre emails not making the most sense. Just an awful company with a copy and paste response "delaying" tactic who have to question why they want to run a business like this. 2 weeks later still no refund.

Lei ShenUnited Kingdom · 5 reviews · Experienced 2026-07-30 · Posted 2026-07-31

Scammer warning, extremely careless and slow communication, and no after-sale service

The product price and the speed of delivery are OK, but the nightmare began after I received the parcel. It had been cut open on the side, and the game console was missing. I was in a huge panic and felt so frustrated. And the poor-quality customer service of WhatGeek does not help at all. After several emails, only one reply showed up after a whole day waiting, saying they would ask DPD to investigate, then contacted DPD a few times and was told there was no report from the sender at all. Then I sent them a few more emails to follow up, getting no reply at all, so just bear in mind that their email system is like every response will take at least 24 hours, rather than once the communication is set up, you can have a proper conversation. Such a bad decision to purchase from this website. ------------------------------------------------------------ Update 1 After I read many 1-star reviews here, it makes me feel more regretful about ordering things from this company. I went back and checked their policy and found there is no policy for quality guarantee, which means basically they do not provide after-sales customer service, this is normally provided by most businesses in the UK and covers at least 1 year after purchase. Not sure whether this is even legal in the UK! ------------------------------------------------------------ Update 2 The only reply I received this morning at 8:00 saying they will "immediately" contact DPD, while I called DPD a few times in the afternoon around 14:00, they said no contact was made from the sender. ------------------------------------------------------------ Update 3 I actually found that this company has two different groups here, one was set up in 2022, with more bad reviews and a lower score, and the other one was set up in 2023, with a higher score (perhaps more bot reviews). This kind of style may also raise a concern. ------------------------------------------------------------ Update 4 After three days (including a weekend), I received the second email from them, asking for a series of photos of the damaged parcel, why they could not do that at the first place? I think I had enough of such a ridiculous "one email every 24 hours" pattern and already escalated this to PayPal. Let's see how it is going. ------------------------------------------------------------ Update 5 I do not trust a single word this company replied here. What truly happened is they keep delaying this order and asked me to wait for the DPD investigation without providing a clear time frame to sort this case. For anyone who has an issue with this company, PayPal or your bank is your only hope of getting things right. This scammer is good at using this kind of template (maybe generated by AI) to keep you waiting, but nothing will happen. And they do not have an actual UK address, which means you could not initiate a case in small claim court. ------------------------------------------------------------ Final Update This is the nastiest seller I have ever met, they now started arguing whether this is the courier’s fault or not, which is none of my business. Also, they automatically send the invitation for reviews but when I left a negative one, they deleted it. Finally, PayPal issued me a refund very efficiently as soon as they reviewed the case. After that, WhatGeek just sent me an email immediately saying they issued me the refund, sounds like they did that voluntarily rather than being forced to by PayPal, and one day ago they still asked me to wait as they try to make a claim to DPD. Please, if you see this, try your best to avoid this company.

Lisette PiperUnited Kingdom · 2 reviews · Experienced 2026-07-12 · Posted 2026-07-12

request for second payment to complete order beware

Paid for item using PayPal got order confirmation and receipt with transaction id then received an email from what geek telling me they hadn’t received the payment something went wrong asking me to pay again. Changed from 1 to 3 stars as they got in touch to confirm the order had been paid and the item is now on the way but it is still unclear why I got this email telling me I had to pay again to complete the order so I would be careful of this. This is why only 3 stars

Fast shipping

Fast shipping. Great experience

Super NaturalUnited Kingdom · 2 reviews · Verified · Experienced 2026-05-18 · Posted 2026-06-05

Very quick delivery Nd very nice device

TRIMUI PRO S

Quick delivery time. The Trimui works really well. The only negative is that some games listed dont work but im happy to use the other thousands of games.

My package arrived on time and the…

My package arrived on time and the product I received is actually pretty awesome so thanks whatgeek

This company super fast delivery great…

This company super fast delivery great customer service as well the product is a powerful machine model is anbernic RG477v this is a power house ot play loads of games ps2 ps1 dreamcast easy some a lot of switch games as well very quick on the Internet only down fall it's quite heavy I only got some hands as well best anbernic definitely

Worked out great

I was apprehensive about ordering from here as I saw mixed reviews, but everything turned out great. As expected delivery took just over a week and the item came with chinese packaging, but otherwise it is exactly as described. All paperwork included english instructions and I am very happy with the keyboard. I got a great price and am very happy with my purchase.

This is only part 1 of the review

This is only part 1 of the review. I will update once I know what is happening with my refund Major major issues appear once you request a refund, theyve had my item returned for 6 weeks now still no refund. They use delay tactics over and over to stop the refund, its now been escalated to parties to investigate them and then intervene. They use every excuse in the book to stop them refunding you. Avoid them like the plague if you value your hard earned money Will update in due course Disgusting company ***reply to update from whatgeek You.know quite well who I am our emails have been ongoing for 5 months now with you mailing me as recent as friday, still no refund. You then tried to switch to PayPal then didnt share your details! As you already know, its in hands of the bank anf consumer ombudsman and will be dealt with accordingly Your reputation was already bad reading the reviews on here and I certainly wouldn't recommend purchasing anything from your company as the lies and deceit since asking for a refund is disgraceful. You have the goods AND my money

Wobkey Rainy 75

Great keyboard, exceptionally good price and very fast delivery - can't really ask for more than that, would definitely check out WhatGeek UK again for future purchases

Quick shipping.

Recommended

Competitive price. Fast delivery.

Extremely poor after-sales experience

Extremely poor after-sales experience. I attempted to return a Retroid Pocket Flip 2 within the eligible window, but support repeatedly stalled by offering small partial refunds (8%, 12%) instead of providing return instructions. Even after they received the returned item (confirmed via tracking), they went silent for weeks, claiming they were "verifying receipt." I was eventually forced to escalate a PayPal claim to get my money back, which has so far been unsuccessful .They are helpful when selling, but intentionally difficult when processing returns. Buy elsewhere if you value customer service.

Very drawn out returns process

Very drawn out returns process. Lots of stalling and offering alternative solutions.

No game will load - AVOID!

No game will load. It's currently a useless piece of plastic. Am still Awaiting a replacement SD card.