Extremely poor after-sales experience
Extremely poor after-sales experience. I attempted to return a Retroid Pocket Flip 2 within the eligible window, but support repeatedly stalled by offering small partial refunds (8%, 12%) instead of providing return instructions. Even after they received the returned item (confirmed via tracking), they went silent for weeks, claiming they were "verifying receipt." I was eventually forced to escalate a PayPal claim to get my money back, which has so far been unsuccessful .They are helpful when selling, but intentionally difficult when processing returns. Buy elsewhere if you value customer service.