WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
Written by the business, not verified by us.
Is WhatGeek legit?
WhatGeek (uk.whatgeek.com) has a 4.0 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the affordable prices, nice packaging, and exceptionally fast delivery times across a wide variety of gaming products and tech items available. Many people are also very happy with the helpful customer support team, noting that staff members resolve product issues quickly and efficiently.
However, some customers also noted unexpected shipping delays, missing items inside packages, and prolonged difficulties with receiving delayed replacement orders. A few reviewers additionally experienced slow communication or unhelpful responses from support when trying to process returns or handle hardware faults.
Auto-generated from all reviews of this business. For reference only.
Updating my review after the company’s response.
WhatGeek claim they have “escalated” my case and will resolve it within 24 hours. However, this does not reflect my actual experience.
I have already:
Provided a full video showing the fault
Shared the serial number
Provided confirmation from the manufacturer (ETOE) that this is likely a hardware fault requiring replacement or refund
Despite this, I have experienced repeated delays, requests for the same information, and no meaningful resolution.
I was then offered either:
A partial refund with a 30% “depreciation fee”, or
A full refund only if I return the item (likely overseas and at my own cost)
This is not a reasonable outcome for a product that failed within a few months of normal use.
At this stage, their public response does not match their actual handling of my case. I will update this review if a proper resolution (full refund without deductions or unreasonable return conditions) is provided. Avoid them at all costs. They’re scammers and it’ll be worth going straight to the card provider for a refund!!
Reply from WhatGeek2026-04-13
We’re really sorry to hear about the trouble you’ve had with your product and the frustration with our service. That’s definitely not the experience we want for you or any of our customers.
We’ve gone ahead and flagged this for our support team to prioritize—they’ll be reaching out to you directly via email to work through this together. If you don’t see anything in your inbox soon, please check your spam folder or shoot us a note at [email protected] so we can make sure nothing slips through the cracks.
We appreciate you bringing this to our attention, and we’re committed to making things right. Thanks for your patience while we sort this out.
Agreed to refund me for an unwanted item that I returned. Over a month later and after several emails I still don’t have the money. I have had to take them to small claims court. Don’t use this company.
Reply from WhatGeek2026-04-13
We’re truly sorry for the delay in processing your refund—that’s not the experience we want for you or any of our customers. We understand how frustrating this must be, especially after following up multiple times.
We’ve flagged this with our team to investigate immediately and will reach out to you directly via email to resolve this as quickly as possible. If you don’t hear from us soon, please check your spam folder or contact us at [email protected] so we can help.
We appreciate your patience and will do everything we can to make this right.
Impossible to return with this company. Stay away.
My wife, Nayade, asked me for a game console for my birthday.
The games would freeze, the microphone wouldn't pick up the voice in games like Nintendog.
My wife requested a return because I don't want a console like this, and we haven't received a response. After almost a week, they've offered a partial refund?
What don't you understand about me not wanting a console like this? A birthday present has to be something you like, and I don't like this one. It's just sitting in its box, unused, absolutely nothing, zero.
The company operates by not responding; they are playing at being a ghost that offers no solutions.
At this point, we will end up requesting a chargeback from the bank.
We don't want to do this because we really want to return the console output, but if we don't get any response, that's what we'll do.
Terrible customer service.
Reply from WhatGeek2026-04-13
We’re really sorry to hear about the trouble with your console—especially since it was meant to be a special birthday gift. That’s definitely not the experience we want for you or your wife, and we appreciate you bringing this to our attention.
We’ve gone ahead and escalated this to our support team to look into right away. They’ll reach out to you directly via email to help resolve this as quickly as possible. If you don’t see anything in your inbox soon, please check your spam folder or contact us at [email protected] so we can make sure this gets sorted.
We completely understand your frustration, and we’re committed to making things right. Thanks for your patience while we work on this.
Everything was fine and as it should be. I had no need to use customer service and no need for complaint. Delivery was prompt and the item was well packed and competitively priced.
Price was excellent with the discount code. Delivery was quick too. Item arrived fully set up. Really appreciate that. Pleasure to deal with. Many thanks.
Disappointed with my experience so far. Anbernic R476H delivered promptly but does not work at all. No response from support despite a claim they would respond in 24 hours.
Reply from WhatGeek2026-04-13
We’re really sorry to hear about the issue with your Anbernic R476H—that’s definitely not the experience we want for you. We understand how frustrating it must be to receive a non-working device and not get a timely response from our team.
We’ve flagged this as urgent with our support team, and they’ll be reaching out to you directly via email within the next 24 hours to help resolve this. If you don’t see anything in your inbox, please check your spam folder or contact us at [email protected] so we can assist right away.
We appreciate your patience and will do everything we can to make this right. Thanks for giving us the chance to fix this for you.
took a long time to refund, bought in january, returned a week after delivery because it wasn't straight forward to just return.
it's now the middle of march and i still have no refund
email support at first pushed for me not to return the item and instead offered me another product or to keep it and get a partial refund.
said no. sent it back in january via royal mail.
they sent me a rude email saying i wasn't being patient when i checked why i hadn't had a refund, 5 weeks after sending back
i think i've been anything except impatient in my opinion.
not worth your time - product was fine, but i found it for cheaper - i should have just accepted the partial refund and the chance to keep it and just sold it on ebay, I just never expected this hassle.
Reply from WhatGeek2026-04-13
We sincerely apologize for the delay in processing your refund and for any frustration this has caused. We understand how important timely resolutions are, and we regret that we fell short in this instance.
We’ve escalated this to our finance team to prioritize your refund and will ensure it’s processed as quickly as possible. A member of our support team will also follow up with you via email to confirm once this is completed.
We appreciate your patience and want to assure you that we’re reviewing our return and refund processes to prevent similar delays in the future. If there’s anything else we can do to make this right, please don’t hesitate to reach out to us at [email protected].
Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience.
I accidentally made an incorrect order but the team were so helpful in getting it changed without me having to cancel and ensuring the right product was sent to me. Delivery was very quick and the quality of the product is excellent. Very pleased with my experience thank you.
I ordered some Lofree products in two separate orders. Very reasonable prices after doing comparisons from other suppliers.
The first order took two days and the second took a day. Lightning quick delivery times.
On the strength of my two orders I would definitely recommend WhatGeek.
Bunch of legends. 👍🏼
My item did not arrive but they did send a new console out after around a month of investigating better late than never.. They were very informative along the way
I was genuinely impressed with how responsive and willing to help, alongside how reliable their delivery services have been, they're a force to be reckoned with.
Exactly what I was searching for at a better price beating others including the big online retailer I order most things from. My keyboard is in the right format and layout.
Great customer service 10/10 went above & beyond ( very kind ) - I recommend this company - great products - I’ll be purchasing from there again
Thank you
Whatgeek
Gancube
G6U
HalosGG
COLIQUEO
MMOJUGG
DROIX
MiniInTheBox