Ulefone

Nick R.澳大利亚 · 写过 17 条评价 · 体验于 2025-10-16 · 发表于 2025-10-16

Great customer service

Ulefone Customer Service department Recently I required warranty service on my Armor pad 4 Ultra Thermal, I purchased it through AliExpress and contacted Ulefone directly, I was required to return it myself but fair enough when I bought it it came with free delivery, everything went smoothly with my device being replaced on the spot and returned to me with free return shipping, it was a simple, smooth process with the minimum of fuss which was hugely appreciated. Hardware can always fail even if it's rare, what matters is how the situation is dealt with and based on this I highly recommend Ulefone devices and the company as a whole, as things can always fail but it's reassuring knowing the manufacturer stands behind their products and looks after their customers ensuring everything is put right, well done and thankyou!

ami ami英国 · 写过 4 条评价 · 体验于 2025-10-09 · 发表于 2025-10-09

Stay away

Stay away – do not buy from Ulefone.co.uk! I bought a brand new Ulefone phone, and right after it arrived, it wouldn’t charge. I contacted Ulefone UK, and they told me to check whether the issue was with the charger or the cable. After checking, I confirmed that it does charge with a different charger, but the manual clearly states not to use anything other than the original Ulefone charger. They said they would send me a new charger, which I appreciated, and I asked if they could send it as soon as possible so that I could start using my phone safely. I also asked when I might expect it to arrive. Since then – silence. It’s been nearly a week, and I’ve had no communication at all. I’ve followed up, but no one has replied, and I still haven’t received the new charger. They simply stopped responding the moment they realised there was an issue. If this is how they handle something as small as a charger, imagine what happens if your phone develops a serious fault. Once they’ve made the sale, they clearly don’t care about after-sales support. Very poor service, and I wouldn’t recommend buying from them.

Ritcmoz Investment Ltd南非 · 写过 1 条评价 · 体验于 2025-09-22 · 发表于 2025-09-25

All good that’s all I know

NEVER EVER BUY A PHONE FROM THIS…

NEVER EVER BUY A PHONE FROM THIS COMPANY!!!!! THEY DO NOT LAST!!! Also contacting after sales... they will refer you to one department to the next without ever resolving the issue responding weeks to emails which is very frustrating I had the ulefone 18t had great specs looked after really well and then it just went into to bootloop Stick with reputable brands save the stress, hassle and pocket!

Worst software ever!

Worst software ever! It's so slow now even the camera lags. Do not disturb turns on when it wants to and not as scheduled. Was forced to get the split clock on the lock screen with the last update but the setting to turn it back is blocked. Randomly shows Media Player in Quick access even though that is disabled in settings. When an alarm goes off it will sometimes light up the lock screen but the deactivate is missing then I have to click the button on the side twice for it to show up. The auto adjust off the screen light gets worse every day . It will some times randomly unlock without code or fingerprint. There are many more bugs but this was just the ones I remember off the top of my head

I did contact them to try to fix the issue, and all they offered was a $30 reimbursement, but the hidden fees were $90! I told them to cover it and we will be ok, but ulefone is by far the worst

ulefone is by far the worst phone company to deal with, and I've yet to receive my phone. I spent quite a bit of money on two phones and they charged me for shipping fees in the transaction, but then I get a notification that DHL is now charging me another fee to release my package. if I would have known I would have never purchased them or even try their company. I sent them emails, I've went in their site and sent text messages, but nothing was answered. then I get a vague message telling me that's my responsibility for the fees and that if theirs some wrong with the package that I would be charge for it. Are they crazy? If they don't package things well,.then it's their responsibility, not the customers! Never again will I purchase from them. I stand by my comment. ulefone will not pressure me to change anything. They were ignorant enough to have one of their reps, calling herself Meg, send me messages as to penalties for damage package, which I thought was laughable, threaten me with being held accountable returns and other fees, but never acknowledged accountability for hidden fees due to tariffs on their goods. Furthermore, I spent nearly $2k on phones that probably cost them $200 dollars at tops. Whatever they have going on with the government should be worked out with them, not the end user consumer. All this could've been avoided if they covered that hidden fees I wasn't aware of until the day prior I was supposed to receive my package. Nice try. They feel offended by this response, but are ok extorting money from their clients, got it! Karma

Not good enough

I have a Ulefone Note 16 Pro. It's just problematic in small but annoying ways. Calls through Bluetooth always drop out. Bluetooth connection with watch always fails and has to go through the whole pairing set up process almost daily. Some apps just don't work. The phone is often slow and I have to wait for it to respond. Battery life hasn't lasted nearly as well as my previous phones. Have had Xiaomi and Oppo in the past and will go back to those in future.

There phone are very tough and perform…

There phone are very tough and perform well with good battery life.

I got sold a faulty product and they…

I got sold a faulty product and they wanted me to buy a new one as a replacement. When warranty and consumer rights act would dictate they send the very small part to fix issues Edit they did manage to make it right

700 bucks for a paper weight

There are 4 other cell phone and this house and all have full service this armor 27 is lucky to have one bar I can't call out and others can't get ahold of me I know will be the last one I will be getting just just about $700 for a paper weight

I am on my third ulefone

I am on my third ulefone. Bought an Armour 13, Armour 12 and now an X31 Pro. The Armor 13 battery no longer holds a charge for more than a few hours. I use it as a security camera constantly on a charger. The Armory 12 is still going but does need changing daily. The X 31 Pro was bought to replace my Nokia XR21. I'm back to using the XR21 because the X31 does not work properly as a dual Sim phone. In fact, none of the Ulefones work properly as a dual SIM. The X31 would not even make calls or send texts on the second SIM without constant reboots which just got too frustrating. The rest of the phone is actually ok, camera, ruggedness etc is good. Android 14 works fine but didn't always link back to my Meta Raybans Glasses as they should. I changed from the Nokia because it's version of Android 14 just didn't work with the Meta glasses at all. I eventually got Nokia to actually admit to this problem after sending it back. Overall, Ulefone is cheaper, so expect a lesser overall experience.

Giuseppe Demarinis澳大利亚 · 写过 1 条评价 · 体验于 2025-05-21 · 发表于 2025-05-21

Don't trust this company

This company needs to be busted. They think they selling chicken to customers I had the most disgraced experience with them all they know is "Sorry to course you trouble " I purchased armour Mini 20 it's faulty speakers the first night a set my alarm did go off but I didn't ear I went late for work ,then I receive my first call and I couldn't ear anything from the earphone . I send them email they ask me to use another phone to video the problem I did that . After days they reckon didn't receive any video i resend it again telling me their engineer have assessed the problem then finally said that I have a software problem then finally they said they will replace it but on my expense of $100 American dollars which they will be refunded to me once everything goes well . I suggest not to buy anything from them I learn my lesson just buy from a normal shop they won't ask any questions they see the problem and they replace it. I repeat to all of you i lost 550 Australian dollars. The phone is probably assembled in a garage or rise farm near Shenzen . They will never be a super power they can only cook Chinese food nothing else .

Tony x英国 · 写过 31 条评价 · 体验于 2025-05-10 · 发表于 2025-05-10

Ulefone parts

Good costumer service when tracking down spares. Very helpful and quick to reply. The phone I have is quirky but I love it - a Ulefone 28 ultra.

Vindictive company when receiving feedback

Vindictive company who will not tolerate any review containing any accurate / reallistic feedback associated with their products if not wholly positive. I have been customer of Ulefone for many years and have enjoyed many of their products however when I questioned the price considering some of the limitations of their Armor 28 Ultra smartfone on a social media platform, they blocked me so that would be purchasers wouldn't be able to see this feedback - they have therefore become an unscrupulous company and now only appear to care about selling overpriced products - the complete opposite of their original customer proposition. (Date indicated is approximate as they did not announce when they took this action)

Gavin Fleener新西兰 · 写过 1 条评价 · 体验于 2025-04-17 · 发表于 2025-04-18

Excellent customer service and great products

Very good products, exactly as described on their website. Excellent customer service as well. Initially there was a mix-up with my shipping number, so my phone was sent back to the original warehouse. Ulefone.com was very quick to respond to my email and immediately sent another phone which arrived within 2 weeks.

Vecinul SRL罗马尼亚 · 写过 1 条评价 · 体验于 2024-07-23 · 发表于 2025-04-12

Good products

Even I was suspicious at the beginning about the brand and products, I decided to try one phone. I started with Armor 23, returned after few days. Low camera capabilities, no great performance. After that, I bought the Armor 25T. A great phone, I truly recommend. Balanced performance, good thermal camera, very nice pictures, great night vision pictures. I used it more than 8 months w/o any problems. After that I have just bought Armor 28, interested in specifications. It is very expensive and , having for almost a week now, I can say is overrated. Good components, still to be improved in performance. But even with this, it is a quality phone and if you can manage the almost half a kg, maybe it deserve...when the price will be also half. I always buy the phones from local dealers to avoid service delays or problems having 2 years guarantee. Previously, I was a fan of CAT phones. CAT is dead, now I read a lot to change the provider and the only options for me were Sonim or Ulefone. Sonim is also a great company with the greatest custom service but the phone are still far behind regarding performance..so I found Ulefone more updated on this aspect with good reviews and good phones.

Lee Waddell加拿大 · 写过 1 条评价 · 体验于 2025-04-01 · 发表于 2025-04-02

Have my x13 and no operator manual for…

Have my x13 and no operator manual for it. What , buy it and then waite for the file. You got to be nuts.

Elliott Jacques美国 · 写过 1 条评价 · 体验于 2025-03-31 · 发表于 2025-04-01

bought a phone on theire website but…

bought a phone on theire website but still not been ship i contact them everyweek and they allways postpone the shipment. i dont know if ill get it eventualy but its very frustrating

Purchase a Armor 23 Ultra and the phone…

Purchase a Armor 23 Ultra and the phone is riddled with problems such as wireless charging does not work and one of the carriers call waiting feature will not work and the phone is just glitchy. Ulefone does not stand behind their phones and will not replace or give me my money back. They want me to send my phone back first the China and go weeks without a phone! That is the poorest customer service I have ever seen and they will not do anything else to help me. I paid over $400 for this phone and it is worthless. DO NOT PURCHASE THEIR PRODUCTS! In response to Ulefone as stated Ulefone wants the phone back first and you are the only phone sales I have seen that wants the phone back first and your comment about reading the warranty is your way of not standing behind your phone. Nobody ever reads that.

Great phone!

Great phone! Mine is already more than 3 years old. Fabulous battery life! The rest also works perfectly well. No regrets from me whatsoever. Thank you!