Umi Tea Sets

Conor Range美国 · 写过 1 条评价 · 体验于 2024-03-21 · 发表于 2024-03-22

Very responsive!

Cynthia Chen美国 · 写过 1 条评价 · 体验于 2024-03-18 · 发表于 2024-03-19

Cannot say anything about the product

Cannot say anything about the product, as I had ordered by mistake. However, their customer service is exceptional as when I emailed them about the issue, their response was quick and understanding of my situation, resolving the issue in a timely manner.

Alex Kim美国 · 写过 1 条评价 · 体验于 2024-02-17 · 发表于 2024-03-07

No need to be scared! They are legit!!

While browsing, I liked the idea of a human reaching out to me and offering assistance. It felt like I was shopping at a store again and not online. The agent helping me was very kind and shared links to what I described that I was looking for. Purchased a total of 6 different items and received an amazing discount for New Years sale. Shipping took 9 days. Had a small hiccup with one of the items, but they went beyond my expectations to make it right. Customer service responds promptly, and are very kind. Will definitely keep shopping from this store in the future.

Thanyaras Meksakulrat美国 · 写过 1 条评价 · 体验于 2024-02-01 · 发表于 2024-02-04

I ordered 6 of tea sets for Chinese new…

I ordered 6 of tea sets for Chinese new year gifts. There was delay on two of the sets but everything got solved promptly. So I got all of them be for Chinese new year.

Anony Mouse美国 · 写过 1 条评价 · 体验于 2024-01-25 · 发表于 2024-01-29

SCAM. THEY WILL ROB YOU

DO NOT USE. SCAM. I logged on to PayPal and I had a fraud alert from my bank before I even put shipping info in or clicked pay. I shut down my debit card. They have tried withdrawing from my bank multiple times since shutting it down, and sent request on PayPal as well. I was under the impression PayPal was safe, but at the recommendation of my bank I now have to wait 10 days for a new card and have no way to use an ATM or otherwise use my bank until then. Don't make the mistake I did and believe the good reviews on here.

An interesting design.

Mikayel Boyajian美国 · 写过 1 条评价 · 体验于 2023-03-10 · 发表于 2023-08-30

Worth waiting for the quality!

I ordered a handmade Japanese Kyusu from Umi Tea Sets a few months ago as a present for my girlfriend (she's absolutely obsessed with tea and Japan!). If I remember correctly, it shipped from London to the USA and took over two weeks to ship. Overall, the quality of the product was incredibly beautiful, but it was smaller than I had expected. The kyusu makes about 1-1.5 cups of tea per steep, or 2 small cups at a time. The flavor we got after the first steep was very clean, pure, but missing a little something. The more we used the kyusu, the better the flavor became, which ultimately left us satisfied and ultra zen-ed out. We get a lot of tea directly from Japan and it tasted better coming out of this kyusu than any other western-style teapot we've used before. If I could make one critique, I would say that I wish the shipping didn't take as long as it did. At the time, I was hoping to receive the kyusu in time for her birthday, but it ended up taking a bit longer than expected. She was traveling at the time and wasn't able to taste the tea until about a month after we had finally received it. That's okay though -- it gave me plenty of time to develop the flavors in the kyusu! TL;DR: Umi Tea Sets goes above and beyond on quality. The products certainly are pricey, but well worth it for any tea fanatic! Shipping took a bit longer than we had hoped, but it took about 2.5 weeks in total -- worth waiting for!

am very unsatisfied with the overall…

am very unsatisfied with the overall experience. First problem was, that the parcel was declared with the wrong value of 40 USD, which made customs stop the delivery and I had to pay about 80 EUR for customs. When it finally arrived I was disappointed by the bad quality. The Gaiwan looks like clay was hanging down before it was burned and one cup had a broken off edge. The tray is not massive but just a thin layer of whatever over cheap particle board. It was ditched and scratched on its arrival so it is basically unusable because water leaks in and the particle board puffs up. The metal thing in the middle also is very flimsy stuff barely holding its own weight. The promised free tea gift of 30g Oolong was not included. I would not recommend buying it.

No package or customer service

They delivered my tea pot to the wrong STATE, and customer service would only tell me to call the post office myself to see if they could get me my package. Bear in mind the package had been mislabeled and was already delivered to someone else's address. After asking for a refund, they simply stopped responding to my messages. This all happened after my delivery was a week late and their tracker broke. Do not buy from this company, they are scammers.

Critical detail withheld = wasted money

I ordered a hot plate to use in the US with a kettle I'd purchased elsewhere and found that it took almost 30 minutes for the water to boil. Apparently the hot plate required a 220V outlet, even though the plug was compatible and there were no obvious electrical issues. I had ordered from a page specifically geared toward US customers but there was no mention in the description of the power requirement. The seller offered a full refund if I shipped it back but (as others have found) it would have cost $60+ to return a $74 product. The seller offered to refund $15 if I wanted to just keep it. I wrote a review on the company site warning other US customers but it has not been posted. Update: The seller offered me a $20 refund if I would delete my review. I tried to explain that this isn't how it works in the US; that the solution is to fix the problem (i.e., add the information to their site) rather than pretend it doesn't exist. Who knows how many other bad reviews have been deleted here and elsewhere, and how skewed the company reviews are as a result - ?

Kapot, slecht ingepakt, goedkoop

Glas was kapot, heel slechte verpakking. Materialen waren van slechte kwaliteit. Barsten, scheuren, materialen zaten te los vast aan elkaar of gingen niet eens open. Heel teleurgesteld. Zal nooit meer daar bestellen en ik raad iedereen af dat te doen. Het bedrijf lijkt zich ook niets aan te trekken aan deze feedback want ik zie steeds meer van dit soort reviews. Glass was broken, very bad packaging. Materials were of poor quality. Cracks, tears, materials were too loosely attached to each other or did not even open. Very disappointed. Will never order from there again and I discourage anyone from doing so. The company doesn't seem to care about this feedback either because I keep seeing the same complaints over and over again.

Umi Tea Sets sent wrong warmer

Umi Tea Sets shipped us a cast iron induction tea pot warmer that is wired with 220volts/2000watts and a plug configuration used in China to the USA 110v). When contacted they asked us to buy a bulky voltage converter ($129). We said no. They offered us $10 to ship it back to China. We found shipping from $348 down to $49 with USPS and forwarded the rate to them. They then offered us $20 shipping. We said no we need all the shipping, then they said okay, we will refund the product and shipping after we get it back, if it's not broken. UPDATE 1/16/23 We sent message to Umi Tea Sets we need postage prepaid and sent through PayPal (our original payment platform) and their response was to send a refund of purchase price. No follow through for posting it to China, which made no sense as it surely exceeds their manufacturing cost.

BEWARE quality and return policy

Do not buy anything glass from this company. It is not insulated and leads you to wait until the cups cool, so you’re left with cold tea. They also make it intentionally impossible to return their products. The return address is in China and you are responsible for shipping, which ends up being at least half the cost of the order. This is by design. They are counting on you to give up. Terrible quality, predatory business practices, awful experience overall.

Worst company ever

Worst company ever. Do not even consider a purchase from these scammers

Ongoing non-delivery issues

Ongoing non-delivery issues. Was Quoted delivery time of 10-days. 21 days later tracking details provided (English version) show item still in China. Will update when and if/if not item ever arrives.

Quality defects, no return shipping coverage, poor customer service, bribes for 4 and 5 star ratings.

I got three items from Umi - a monk tea utensil set with sandalwood holder, a color changeable golden pig tea pet, and a Japanese bamboo gongfu tea tray. Shipping was standard and the monk and pig tea pets came as described in good condition but the gong fu tea tray came defective. The wood is cut unevenly so the plastic tray underneath does not fit properly - the right edge of the tray is wider than the left so the black plastic tray pops out on the bottom right side when you're looking at the from the top down. Think crooked trapezoid rather than a rectangle. The plastic tray also feels low quality. They told me initially that I was responsible for return shipping to return the item, which I thought was ridiculous since this was a quality defect issue. They then offered me $15 USD compensation for the shipping but shipping from California back to China cost $103 USD (the entire cost of the tea tray)! When I complained they said the best they could do is $20. I then told them that was unacceptable so then they offered me $30 and asked me "can you find a economical shipping way to ship it back?" After this I gave up and just decided to keep the defective tea tray. Flash forward to today. They had the audacity to email me a BRIBE of a $59.98 value Jian Zhang gongfu tea cup "gift" in exchange for a 4 or 5 star review on TrustPilot or ResellerRatings.com. So buyer beware - the items may come defective and there is effectively no return policy. AND they bribe previous buyers for 4 and 5 star reviews.

Super sketchy company that tried to…

Super sketchy company that tried to bribe me with free product for a review.

Items are lovely, but the shipment…

The build quality of the items are quite nice, especially the handmade teapots and cups. Apart from the multiple issues I had with shipment, if you manage to get the items in your hand, it is definitely worth the price

Christine Ye美国 · 写过 1 条评价 · 发表于 2022-07-18

Love it

I bought the Black Ceramic Automatic Gongfu Tea Set for my father-in-law. It took about 4 weeks to receive the package from China to LA. The item looks the same as pictures with high quality. My father-in-law really really loves it. The reason why I only give 4 stars is that the delivery company(4PX) is really not doing their best to update the information about the package. However, the Umi Tea Sets customer service is super helpful. At least, they explained why it takes so long to deliver the package. So if you have any questions about the order, don't hesitate to reach out to customer service.

The Good and the Bad

So far, I have purchased four different teas, a tea tray, and a glass tea set from Umi Tea Sets. What they did well: -The tea comes in adorable and sturdy cadies. I was not expecting it, so it was a nice surprise! -The Ginseng Oolong tea is really, really tasty. -The tea tray is beautiful, sturdy, and does not leak. I use it every day. -The Glass Tea Set arrived without a scratch or chip in any of the pieces. -I contacted their Support twice: one for a status update on an order and one because I accidently missed a piece of the tea set when unboxing it. Both times, Support got back to me quickly and was very professional. What could be improved: - Expect a long wait time between when you order vs when you get it. It may be due to the global shipping issues going on right now, but it can take over a month to get your order. So plan in advance when ordering! - So. Much. Packaging. Just unpacking the Tea Set filled an entire trash bag with plastic. I understand the need to package fragile things so heavily to ensure it won't break during transit, but I would like to see more eco-friendly packaging in the future, or at least less plastic. - The Glass Teapot seems to be made of thinner glass than the rest of the Tea Set, and feels a lot more fragile. I'm worried I'm going to break it! - The Glass Teapot came covered in some kind of dust. Weirdly, it was the only piece that seemed dusty. Easy enough to clean, but just kind of strange. - As some reviews pointed out, a lot of the reviews for this site and their products seem similar and come off as fake. I don't disagree, and I'm sure there are a number of fake reviews, but despite that I took a risk and got some lovely items from the store. I think it might be a good idea for them to go through and double check that the reviews on their website are legit. - Their product tracking is horrible and doesn't really track anything. I had no idea when my items were suppose to show, so it was surprise when they were delivered. Overall, I absolutely will order from them again. I like their products, but they do have some things they can improve on. I look forward to ordering more tea from them soon~