Unagi Scooters

Hello Alex, Thank you for sharing your feedback and for your patience. We apologize for the delay; a recent increase in demand has temporarily affected our processing and shipping times. A credit was applied to your November invoice to compensate for the lost subscription time. While shipping delays can occur, we make sure customers are never charged for the days their scooter is unavailable, ensuring accurate billing. We’re also actively working on improvements to prevent similar issues in the future. If you’d like to discuss anything further, please don’t hesitate to reach out. We’ll do our best to make things right.

Hi Leslie, thank you for your honest feedback and patience. We sincerely apologize for the delays and communication challenges caused by the backlog. We’ve made significant improvements and are actively working to fully resolve this issue. Your feedback is important to us, and we appreciate your understanding as we continue to enhance our service.

Hello Shashidhar, Thank you for your honest feedback and for your patience. We sincerely apologize for the delay — we’ve been working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times. The $52 credit was added to your September invoice to compensate for the lost subscription time. While there have been shipping delays, it is essential to us that customers are not charged for the time their scooter is unavailable, ensuring accurate billing. Please know that we’re also working hard to make improvements so experiences like this don’t happen in the future. If there’s anything more you’d like to discuss, please feel free to reach out to us — we’ll do our best to make things right for you.

Hello John, Thank you for sharing your feedback. We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. This is not the level of service we aim to provide, and we’re committed to making improvements moving forward. We appreciate your patience and the opportunity to learn from this. If there’s anything further we can do, please don’t hesitate to reach out.

Thank you for sharing your feedback. We understand the frustration with battery performance and repair limitations. Lithium-ion batteries have a limited lifespan that can vary based on usage, and we’re sorry your experience hasn’t met expectations. The right to repair is important to us, and we fully support it. That’s why we’ve created a public user service manual with detailed instructions for most common repairs — including tire replacements — so customers can carry out certain fixes themselves. While some repairs require specialized tools and experience (which we’re fully equipped for), we always aim to provide options that empower our community to maintain their scooters when possible. We’re also actively working to improve turnaround times and explore better long-term solutions. Your feedback helps drive those improvements, and we truly appreciate you taking the time to share it.

Hi Tyra, thank you for sharing your feedback. We’re sorry your order took longer than expected. We have been experiencing shipping delays, but your input helps us grow and stay connected with our community of renters and buyers. We’re actively working to improve our shipping times and appreciate your patience and understanding!

Hi James, Thank you for sharing your experience. We sincerely apologize for the mix-up with your order and the delay in support. We've created a replacement scooter in the correct color, and it’s scheduled to ship out soon. We’ve also added a free month to your account as a gesture of apology. In the meantime, please feel free to continue using the current scooter while your replacement is being processed. Your satisfaction is important to us, and we're committed to making this right. Thanks again for your patience.