Unagi Scooters

Hello Aretha, We're sorry to hear about your experience with the scooter you are currently renting and apologize for the inconvenience. We would like to mention that the scooter is a refurbished unit, so some signs of normal wear and tear, such as scratches or other cosmetic imperfections, can be expected. However, these do not affect its functionality or performance. We understand your concerns regarding the condition in which the box arrived. While this is not the experience we want for our customers, sometimes packages undergo extensive handling as they pass through various vehicles, sorting facilities, and transit hubs during the shipping process We appreciate your feedback, especially as you've been renting with us for some time and this is your first negative experience. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Hi Philip, Thank you for your feedback. We understand your frustration and apologise for the delay with your scooter. Upon checking your case, we can confirm that your order was cancelled and a full refund was issued on May 26th, as requested. We understand this was not the experience you expected, especially after waiting for your order, and we apologise for the inconvenience caused. As a gesture of goodwill, we’d be happy to offer you one free month if you decide to give us another chance in the future. Please contact our customer service team and reference this response, and we’ll be happy to help.

Hi Margaret, Thank you for sharing your feedback and for your patience. We sincerely apologize for the delay. We can confirm that the promotion has been applied to your account, ensuring that you receive the full benefit of the two free months offered. We're actively working on improvements to help prevent similar delays in the future, and we appreciate your understanding. Please feel free to contact our customer service team if you have any questions.

Hello Rythwik, Thank you for taking the time to share your feedback with us. We're sorry to hear that your scooter was not working and that the replacement did not arrive when you needed it. Providing a reliable service and a smooth customer experience is very important to us. Please accept our apologies for the inconvenience this has caused. Your feedback is incredibly valuable, and we have shared your comments with our team so we can continue improving our service and support. We also checked your account, and it shows that your subscription has now been canceled. If you ever decide to give us another try in the future, we’d be happy to offer your first month free—just reach out to our customer support team and reference this correspondence.

Hey Robert, We’re sorry to hear about your experience and appreciate your feedback. We take billing and product concerns seriously and are always working to improve our service. While we understand that your subscription has now been canceled, we would be happy to review your experience and assist you should you choose to rent our scooters again.

Hello Vishal, Thank you for sharing your experience, and I am sorry to hear about the delay and the issues you have experienced with your scooter. This occurred as we are currently working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times. I had a look at your account, and you have already been provided with a credit, which has been applied to your December invoice. Regarding any other issues you may be experiencing with the scooter, please do not hesitate to reach out to our customer support team — we are more than happy to work with you to resolve them. We truly value your feedback and will continue striving to improve our products and service. Best regards,