Unagi Scooters (unagiscooters.com) has a 2.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 48% of reviews are 1 star, a relatively high share; The business has replied to 29% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
C
CC · 1 review · Verified · Experienced 2026-07-19 ·
★★★★★
Horrible
Horrible, misrepresented their scooter features, misled with the amount of time it takes to fulfill an order, had a promo for two months free with a 4 month subscription but now know that they offer this because it takes over a month to even receive the scooter. When asking about timelines was continuously told it would ship shortly - though that was not the case. at a month they said it would ship and even issued a shipping label, but it didnt get to to Fed ex until late friday evening. The final straw was it saying it had a max top speed that was only available if you do a weird combo of holding down a bunch a of levers and then pressing a button 10 or 11 times, each time you start the scooter. What a crazy fraudulent experience.
J
Joel Archuleta · 1 review · Experienced 2026-07-16 ·
★★★★★
Extremely Disappointed with Unagi…
Extremely Disappointed with Unagi All-Access – Substandard Quality and No Support
I’ve been trying to resolve issues with my Unagi All-Access subscription for nearly a month, and the experience has been incredibly frustrating.
When I first signed up, my initial scooter was significantly delayed. When it finally arrived, it wasn't the color I ordered, and the unit was clearly used—it arrived with scratched paint, a damaged display, and worn-out wheels. It also makes a loud, concerning brushing sound while riding.
I’ve been in contact with their support team since June 19, 2026, to get a replacement, but as of July 16, I still haven't received a tracking number or a firm timeline for when I’ll have a functional scooter. I rely on this for my daily commute, and the lack of communication and empty promises have been unacceptable.
On top of the hardware issues, I have been unable to access my account portal to manage my subscription or even view my referral code; I’m stuck in a loop with an AI chatbot that doesn't solve the problem.
I am very disappointed with the level of service and the product quality provided by Unagi. If you are considering the All-Access program, I would strongly urge you to look elsewhere. Too bad...the scooter is pretty great on its own.
It is impressive that this organization can remain in business with such horrid operations and customer service. I ordered a 3-month rental. Once the scooter arrived (a monthlong ordeal), the experience was nice. However, the website stated that it would take them 7 days from the order date to ship the scooter. It took over a month for the scooter to arrive. Despite numerous attempts to speak to a human or get a meaningful response from the AI bot I was left in limbo for weeks. The whole purpose of the rental was to use it as a last-mile solution between home and my area’s public transportation during the hot summer months. The delay in receiving the scooter ate into ⅓ of the use case, and left a bad taste in my mouth before the first ride.
The scooter itself has been good. Though trying to carry it on public transportation has proved more cumbersome than I anticipated.
It’s took 5 weeks to revive the scooter. I have had on going issues with the scooter. It keeps powering down.
It’s a great scooter though I do like it .
A
Alexandra · 2 reviews · Verified · Experienced 2026-06-12 ·
★★★★★
So bad and close to giving up
This has been one of the most frustrating experiences I’ve ever had has a customer. It took over FORTY days to get the scooter delivered, and I am still going back and forth with customer service because it won’t work! Meanwhile, i continue to be charged. Customer service reps have been nice and responsive, but completely unable to help or do anything to solve the problem — both with delivery and now with the tech issues. Really dissatisfied and disappointed all around. This is my second time renting a scooter with Unagi and the first experience in 2024 was great. This time it’s horrible.
C
C W · 1 review · Experienced 2026-06-19 ·
★★★★★
Horrible experience
Horrible experience, terrible communication, will be cancelling and requesting a refund. I don't understand how a company could operate this way AND be horrible at communicating... If you're that backed up... Make sure you don't quote a 1 week shipping timeline and don't send generic emails that say nothing... They are over promising and straight up not delivering. They should be embarrassed.
I submitted and paid for my order on May 8. On their website they said the scooter will be shipped within 10 business days and on the confirmation email, they said the scooter will be shipped within 2 days.
I followed up after 10 business days(May 26), and they said they will check and tell me the status asap. They did not get back to me. I contacted again on June 2. They answered that day and they said the scooter will ship June 2 or 3 and sent me a FedEx tracking link. On June 4, there was still no update the shipping. I received my scooter June 8.
The scooter itself was supposed to have a higher range but it left me in the middle of road with low charge.
The scooter sent to me was in a really bad shape, all scratched, the box was dirty and had some mold. I’ve been renting for a while already and this was the first bad experience
Reply from Unagi Scooters2026-06-12
Hello Aretha,
We're sorry to hear about your experience with the scooter you are currently renting and apologize for the inconvenience.
We would like to mention that the scooter is a refurbished unit, so some signs of normal wear and tear, such as scratches or other cosmetic imperfections, can be expected. However, these do not affect its functionality or performance.
We understand your concerns regarding the condition in which the box arrived. While this is not the experience we want for our customers, sometimes packages undergo extensive handling as they pass through various vehicles, sorting facilities, and transit hubs during the shipping process
We appreciate your feedback, especially as you've been renting with us for some time and this is your first negative experience. If there's anything else we can assist you with, please don't hesitate to reach out to us.
S
Scott · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
A great product at a good price
A great product at a good price. Good customer service that is quick to reply and address concerns.
Great company. Thanks!
Scott
P
Philip Nemeth · 6 reviews · Experienced 2026-05-15 ·
★★★★★
Took my money and scooted away
Took my money and scooted away. Signed up on May 15th, still have not received scooter, but money was immediately taken from debit. Customer service is not helpful just get runaround about shipping. Spoke to bank and they suggested charge-back.
Reply from Unagi Scooters2026-06-15
Hi Philip,
Thank you for your feedback. We understand your frustration and apologise for the delay with your scooter.
Upon checking your case, we can confirm that your order was cancelled and a full refund was issued on May 26th, as requested.
We understand this was not the experience you expected, especially after waiting for your order, and we apologise for the inconvenience caused.
As a gesture of goodwill, we’d be happy to offer you one free month if you decide to give us another chance in the future. Please contact our customer service team and reference this response, and we’ll be happy to help.
The scooter works good and I like that you can take off the speed cap to get a couple extra miles. I didn't like that the charger port felt like it didn't actually insert and it came off super easily. I couldn't even tell it was charging at all. Thought I had to send it back to get replaced after waiting a month just for them to ship it. I also don't like that it feels a little flimsy and the wheels feel cheap when you ride but at least it gets the job done.
You do not keep your word. I was to get 2months free charge and it took almost 2months to get the scooter then charge me the monthly charge. So the free charge was a lie. So this company is not worthy of their word so I would not recommend this to anyone
Reply from Unagi Scooters2026-06-15
Hi Margaret,
Thank you for sharing your feedback and for your patience. We sincerely apologize for the delay.
We can confirm that the promotion has been applied to your account, ensuring that you receive the full benefit of the two free months offered.
We're actively working on improvements to help prevent similar delays in the future, and we appreciate your understanding. Please feel free to contact our customer service team if you have any questions.
scooter didn't work and substitute never came in time. two months with a broken scooter.
Reply from Unagi Scooters2026-06-12
Hello Rythwik,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your scooter was not working and that the replacement did not arrive when you needed it. Providing a reliable service and a smooth customer experience is very important to us. Please accept our apologies for the inconvenience this has caused.
Your feedback is incredibly valuable, and we have shared your comments with our team so we can continue improving our service and support.
We also checked your account, and it shows that your subscription has now been canceled. If you ever decide to give us another try in the future, we’d be happy to offer your first month free—just reach out to our customer support team and reference this correspondence.
When the customer is upset and demanding things happen a certain way the Unagi team kept their cool and still made the hard requests happen, thank you.
Item shipped nearly 4 weeks late. Product not working when arrived: handlebars wouldn't turn.
T
Thomas Scinta · 4 reviews · Experienced 2026-01-01 ·
★★★★★
Long waits and horrible customer service
The customer service is a mess only online to speaks with somebody And to replaced scooter or to swap one take months to Decisvd one I just deturned one right when I got it because I ordered a scooter from Amazon, which is much better and drove faster and was safer
I
Iiaqat Malik · 9 reviews · Experienced 2026-01-15 ·
Took awhile for my scooter to come but it was well worth the wait it's a great ride around the neighborhood.
R
Robert Williams · 9 reviews · Verified · Experienced 2024-12-31 ·
★★★★★
I don’t recommend.
I had multiple problems with billing and the scooter itself with not much or any help from there customer service when I tried to get help.
Reply from Unagi Scooters2025-12-16
Hey Robert,
We’re sorry to hear about your experience and appreciate your feedback. We take billing and product concerns seriously and are always working to improve our service.
While we understand that your subscription has now been canceled, we would be happy to review your experience and assist you should you choose to rent our scooters again.
Delivery was super late. The shock absorbers suck. Wouldn’t recommend.
Reply from Unagi Scooters2025-12-16
Hello Vishal,
Thank you for sharing your experience, and I am sorry to hear about the delay and the issues you have experienced with your scooter. This occurred as we are currently working hard to catch up with a recent increase in demand, which has temporarily impacted our processing and shipping times.
I had a look at your account, and you have already been provided with a credit, which has been applied to your December invoice. Regarding any other issues you may be experiencing with the scooter, please do not hesitate to reach out to our customer support team — we are more than happy to work with you to resolve them.
We truly value your feedback and will continue striving to improve our products and service.
Best regards,
