UNice Hair

Hi CCtyler!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for the inconvenience caused by the delivery time exceeding expectations. While our delivery service is usually very efficient, delays can occasionally occur with our logistics partners. Regarding your feedback about another product lacking a drawstring, we apologize. We are unsure which product you purchased. We would appreciate it if you could provide your order information so we can assign a dedicated customer service representative to follow up on your after-sales issue, offer a free return, and provide you with a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and the pursuit of excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. UNice Customer Service Team