UNice, the top human hair original brand, developed into an international fashion online shopping website with the concept of “Excited price, trusted quality” and popular with global beauty-conscious women. UNice sexy wavy hair, elegant straight hair, wild curly hair, every style may let you can not stop shopping. However, daunting price of the hair make you stalled again and again. Now UNice hair have become the smart choice for thousands of women with its affordable price, sophisticated technology, exquisite workmanship. UNice win customers’continuous praise and trust for best quality and service, which let you go shopping as you want. UNice.com always keep practical & fashionable attitude , to create the perfect various humanity style.We dream of giving people around the world the confidence they need to feel beautiful inside and out. It’s confidence that allows people to achieve anything and make their dreams a reality. Believing in yourself is transformative, and we want to give people access to that transformation.We are committed to providing our customers with a wide assortment of premium products that are expertly crafted to embolden them to look and feel their best. We strive to grow with our customers because as they become confident trendsetters and fearless leaders, our products will be right there for them.Everything in the UNice line is designed to be luxurious, empowering, and made to feel like it was created just for the person wearing it. There are no boundaries in fashion, and no compromises when it comes to achieving your dreams.
Written by the business, not verified by us.
Is UNice Hair legit?
UNice Hair (unice.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting how helpful, polite, and responsive the support team is when addressing order changes or fixing address mistakes. Consumers also appreciate the soft, natural-looking wigs, noting that the lace melts nicely and the products always deliver a comfortable fit.
However, some reviewers were not happy with product quality, noting issues like unexpected shedding, incorrect sizing, or strange chemical smells. Some people also felt that delivery times were occasionally delayed, causing packages to arrive late for important events and leading to noticeable customer frustration.
Auto-generated from all reviews of this business. For reference only.
I contacted Customer Service because I could not locate my unit (wig)…
I contacted Customer Service because I assumed I had not received my unit (wig). I received an email in no time flat from Ms. Ella. She first told me how to do a refund, because I asked for one of the product could not be delivered. But I contacted her again all in one day , and she told me my unit was on said date. Ms. Ella responded to my emails in a very timely manner. And I located my unit, and I am very happy with the products I purchased and the Customer Service I received during the time I couldn’t locate my unit…. Thank you Ms. Ella 😇
One of the best customer services I’ve ever experienced.
There was a problem with my order, and I was informed about it straight away. Someone immediately took care of my case by email, was very friendly, and offered me several solutions. The customer service is truly excellent!
Wrong Product Presentation, Delayed Delivery, and Customer Service That Refuses to Address the Actual Complaint
I have purchased from UNice before, which is why this experience has been especially disappointing.
I placed my order on July 16, 2026 after relying on UNice’s advertised shipping information stating that orders placed before 5:00 p.m. would ship the same day and arrive within 3–5 business days. I purchased the hair for a time-sensitive speaking engagement and paid a $100 nonrefundable deposit for a professional hair appointment based on that delivery timeframe.
The order did not arrive within the advertised timeframe. UNice did not proactively notify me of the delay. I spent hours trying to reach customer service, encountered phone numbers that were not working, received multiple/conflicting tracking numbers, and eventually was told customs and tariff issues were causing delays.
Had UNice communicated the delay when they became aware of it, I could have made other arrangements. Instead, I lost my $100 styling deposit.
When the hair finally arrived, I had another problem.
I ordered the promotional 13x4 unit advertised using the same reddish-brown product photos and presentation shown on the listing. What I received was a very bright orange/copper-toned unit rather than the deeper reddish-brown appearance shown in the advertisement and in the majority of customer review photos I reviewed.
The unit also did not contain the advertised drawstring feature. It arrived with an overwhelming odor, and the package itself was labeled “Hair Disinfected.”
I immediately documented everything with photographs and contacted UNice.
Instead of addressing the full complaint, UNice initially offered me 500 reward points that would require me to spend more money with the company.
After repeated written complaints, photographs, and a formal request for resolution, they finally sent me a return label.
That is essentially where their effort stopped.
I have repeatedly asked them to address the actual situation:
• Full refund of my $124.58 purchase
• Reimbursement consideration for my documented $100 nonrefundable styling loss
• Shipment of the correctly advertised hair so the original purchase can actually be fulfilled
• Carrier pickup of the incorrect unit so I am not required to spend additional time and transportation correcting their mistake
• A written explanation of the product I was actually sold versus what was advertised
They have not provided those answers.
Their representative continues responding with variations of “Did you send the hair back?” while ignoring the remainder of the complaint.
UNice later stated that the promotional/flash-sale wig was “not the glueless wig on our page.” That response created even more concern for me because the promotional option was sold through the same listing and product imagery I relied upon when purchasing.
If a promotional product is materially different from the product shown on the page, that should be clearly disclosed BEFORE the customer pays—not explained after a complaint is filed.
I am not refusing to return the unit. I have preserved it and its packaging and have repeatedly stated that UNice may arrange carrier pickup from my address.
What I object to is the company treating a standard return label as though it resolves everything that happened.
This experience involved delayed delivery, poor communication, conflicting tracking information, a product that did not match the advertised appearance/features I relied upon, an out-of-pocket financial loss, and repeated failure to meaningfully address my complaint.
I have filed complaints with the Better Business Bureau and the Arizona Attorney General and have retained my order records, product screenshots, photographs, emails, tracking records, and documentation of my $100 styling deposit.
I would still prefer UNice to simply take responsibility and resolve the matter properly.
Until that happens, I cannot recommend this company based on the way this situation has been handled.
I am extremely disappointed with UNice. I placed an order that has NOT been delivered, and when I checked the tracking information, it showed a Hatboro, Pennsylvania address that I NEVER provided and that is NOT my shipping address.
This is extremely concerning. I paid for an order and now the tracking information is showing an address that I did not authorize. I should not have to chase a company down to find out where my package is or why my information is apparently connected to an address I never provided.
What makes this even worse is trying to get help. I attempted to contact UNice directly, only to be told that the phone number does not take customer calls. When there is a problem involving an undelivered package and incorrect shipping information, customers should be able to speak with an actual representative and get the issue resolved.
At this point, I am extremely frustrated. I paid for my order, I expect it to be delivered to the address I provided, and I expect UNice to take responsibility for investigating what happened.
UNice needs to locate my package, explain why the tracking information is showing an address I never provided, and provide an immediate resolution.
This has been a very disappointing experience, and based on the customer service I have received so far, I cannot recommend UNice.
I had a little problem with the website. Just a little one but once I figured it out. The wig is pretty. I neeed to order a linger one next ti.e and there will be a next time. It came in perfect time for my event. And affordability helps to order more. I love the wig
I reached out to customer service about an issue I had with my order. All of the representatives were kind and responded very promptly. They were able to take care of my concerns very quickly and ensured I knew that I was a valued customer. It really made me whole experience shopping with UNice wonderful! I would definitely order from them again. Original order was a headband wig.
The unit itself was beautiful and exactly as described, but it was the customer service that truly won me over. When I ran into a shipping issue, it was resolved right away without any hassle. Later, a different item was delayed, and once again, the team handled it quickly and even offered a discount as a goodwill gesture. That kind of responsiveness makes all the difference.
I absolutely love purchasing wigs from Unice. I have long hair but i wear the wigs for the style and because i don’t always have time to do my natural hair. Thanks!!! LB
⭐⭐⭐⭐⭐
Great experience overall! The customer service team was very helpful and communicative when there was a delay with my hair. They kept me updated and were responsive whenever I had questions, which I really appreciated. Shipping is also super fast! I’m very happy with the service and would definitely order from them again. 💕
One of the worst wigs I’ve ever purchased. I don’t know what type of hair it is, but it’s not human because it won’t change color when I bleach it. Unice does not send shipping information. They don’t respond to emails when you contact them and ask for updates. And worse of all, I ordered 22” and this wig is probably 10” at best, fully stretched. I didn’t bother to seek a return because my search for the wig on their site yields no results and they don’t respond to emails, so I just took the loss. I’ll never ever purchase from them again! Ever!
Reply from UNice Hair2026-08-06
Hi Pamela C!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings; the product you received did not meet your expectations, which is certainly not the experience we wanted to provide. We can promise that every customer receives the correct length and density, and that it is 100% human hair, but based on your description of the product size, this is unlikely. If you are not satisfied with the product after receiving it, you can return it for a full refund, and we will cover the shipping costs. We hope you can provide your order information or contact us directly via email, and we will arrange a dedicated customer service representative to resolve any after-sales issues and provide you with a satisfactory solution.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make amends for your disappointment. Please feel free to contact us if you have any needs.
UNice Customer Service Team
D
DeMaris LewisUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
My experience has been astounding
My experience has been astounding, I wanted to exchange my hair for a longer length and I have been in contact with customer service every step of the way. They care about their customers and I appreciate that. I was sent a free return label for return.
Alayah JohnsonUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
Great customer service
Very nice and informative also very fast response time for email.
I bought two units on the same day! Stupid mistake, now I know. The wigs that were delivered look nothing like what was advertised.
1) UNice Burmese Curly Wig With Finger Curly Ends Bye-Bye Slip™ 7×5 Lace Closure Glueless Glam-Ready Defined Finger Curl Ends Soft Natural Volume.
2) UNice 7x5 Bye Bye Slip Wig Glueless Lace 150% Density Flattering Sun-Kissed Warm Tones Reddish Brown Body Wave Bleached Knots Drawstring Wig.
What was delivered was short of disappointment. I immediately communicated with the company for a refund and requested a full refund. They then sent me a long email please see below;
What does this even mean: "full, lush hair" means different things to everyone, and we're committed to helping you achieve your ideal look"
Hi, there. Thank you for giving us the opportunity to serve you. Thank you for sharing your thoughts about your wig's density. We understand that "full, lush hair" means different things to everyone, and we're committed to helping you achieve your ideal look.
Why Wigs Differ from Expectations:
The Natural Hair Illusion: Human hair wigs are designed with scalp-visible realism at parts/hairlines
This mimics natural growth patterns (unlike solid weft wigs)
Test: Slide fingers beneath hair at crown - you'll feel full coverage
The Volume Transformation Secret:
Virgin human hair:
Arrives compacted from packaging
Gains 20-40% visual volume after:
• First wash & conditioning
• Proper "root fluffing" technique
Try This 3-Minute Volume Boost:
Mist roots with water/aloe blend
Gently tease crown upward with tail comb
Set with light-hold foam (10 mins air-dry)
Why Most Customers Keep Their Wig:
"After learning the pinch-and-lift method, I get compliments daily! The lightness feels amazing in summer."
For your issue, we would like to offer $10 refund for you, hope you could feel better.
Our Guarantee:
While we craft all wigs to completely conceal caps with natural movement, we'll ensure you love your hair:
Always in your corner.
I knew this was a trick to say "well you have used the wig now and we only issue refund to unused wigs and I did not follow any of their suggestions because the units were so Limp to start with.
I am not able to attached a picture of the unit as advertised and what I received.
I requested a refund for the second time and this was the message I got;
"Hello, We support returns if the hair is unused. Could you please send us some pictures of the whole hair, hair lace, and inside cap firstly? Then we will send you the return address"
I am still in the process of getting my refund. I don't recommend this company at all. I should have read a review first before my huge purchase. Be warned.
Reply from UNice Hair2026-08-05
Hi there!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings; the product you received did not meet your expectations, which is certainly not the experience we wanted to provide. We can promise that every customer receives the correct length and density, and is made of 100% human hair. If you are not satisfied with the product after receiving it, you can return it for a full refund, and we will cover the shipping costs. We hope you can provide your order information or contact us directly via email. We will arrange a dedicated customer service representative to resolve any after-sales issues and provide you with a satisfactory solution.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to having the opportunity to make amends for your disappointment. Please feel free to contact us if you have any needs.
UNice Customer Service Team
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