UNice, the top human hair original brand, developed into an international fashion online shopping website with the concept of “Excited price, trusted quality” and popular with global beauty-conscious women. UNice sexy wavy hair, elegant straight hair, wild curly hair, every style may let you can not stop shopping. However, daunting price of the hair make you stalled again and again. Now UNice hair have become the smart choice for thousands of women with its affordable price, sophisticated technology, exquisite workmanship. UNice win customers’continuous praise and trust for best quality and service, which let you go shopping as you want. UNice.com always keep practical & fashionable attitude , to create the perfect various humanity style.We dream of giving people around the world the confidence they need to feel beautiful inside and out. It’s confidence that allows people to achieve anything and make their dreams a reality. Believing in yourself is transformative, and we want to give people access to that transformation.We are committed to providing our customers with a wide assortment of premium products that are expertly crafted to embolden them to look and feel their best. We strive to grow with our customers because as they become confident trendsetters and fearless leaders, our products will be right there for them.Everything in the UNice line is designed to be luxurious, empowering, and made to feel like it was created just for the person wearing it. There are no boundaries in fashion, and no compromises when it comes to achieving your dreams.
Written by the business, not verified by us.
Is UNice Hair legit?
UNice Hair (unice.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting how helpful, polite, and responsive the support team is when addressing order changes or fixing address mistakes. Consumers also appreciate the soft, natural-looking wigs, noting that the lace melts nicely and the products always deliver a comfortable fit.
However, some reviewers were not happy with product quality, noting issues like unexpected shedding, incorrect sizing, or strange chemical smells. Some people also felt that delivery times were occasionally delayed, causing packages to arrive late for important events and leading to noticeable customer frustration.
Auto-generated from all reviews of this business. For reference only.
What people say
B
B.United States · 1 review · Experienced 2026-07-31 ·
★★★★★
The hair I received had one of the…
The hair I received had one of the worst odors when I opened the package. The hair is still in the satin bag and sealed in plastic but the pungent smell seeped out of the shipping bag and is still there. It’s a mix between ammonia and a bile odor.
Reply from UNice Hair2026-08-03
Hi there!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings. The product you received did not meet your expectations, but this is absolutely not the experience we wanted to provide. We can assure you that every customer receives the correct length and density, and is made of 100% human hair. Regarding the "pungent chemical odor" you mentioned, we understand that this odor is likely a normal new hair smell caused by the long-term sealing during the production and packaging process, and is not a harmful chemical substance. We suggest you place the wig in a well-ventilated area for a period of time before first use; the odor will usually dissipate naturally. If you are not satisfied with the product after receiving it, you can return it for a full refund, and we will cover the shipping costs. We hope you can provide your order information or contact us directly via email. We will arrange a dedicated customer service representative to resolve your after-sales issues and provide you with a satisfactory solution.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to the opportunity to make amends for your disappointment. Please feel free to contact us if you have any needs.
UNice Customer Service Team
Shatara WilliamsUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
I have purchased from Unice for yrs and…
I have purchased from Unice for yrs and I have never been let down. Communication with there customers is a five star and I appreciate this so much and I will always support.
I purchase a hair from UNICE, the quality was extremely poor. Firstly the hair was thin and made no sense to keep. I requested for refund. No return label was given to me. Customer service so poor requesting for me to pay for the shipment. I am not interested in keeping this trash I just need my money back.
Don't waste your money guys. Fake advertisement sells.
Reply from UNice Hair2026-07-31
Hi Candy Waugh!Thank you so much for taking the time to provide feedback on your shopping experience. We sincerely apologize for the disappointment and inconvenience you felt after receiving the wig.
We completely understand your feelings; the product you received did not meet your expectations, but this is absolutely not the shopping experience we wanted to provide. We can promise that every customer receives the correct length and density, and is made of 100% human hair. If you are not satisfied with the product after receiving it, you can return it for a full refund, and we will cover the shipping costs. We will assign a dedicated customer service representative to resolve any after-sales issues for you, helping you with a free return and refund, giving you a satisfactory solution.
We are always committed to providing better products and services, and we apologize again for this unpleasant shopping experience. We value the trust of every customer and look forward to having the opportunity to make amends for your disappointment. Please feel free to contact us if you have any needs.
UNice Customer Service Team
I was struggling to find where I could cancel my Plus membership on my account, and Lily assisted me via email. She was very polite, empathetic, and quick to respond. She made me feel valued and at ease with her response.
Now I feel confident continuing to patronize Unice Hair, knowing that if I ever run into any issues, they'll be handled promptly and professionally.
Thank you, Lily, you’re awesome!
L
Lorein TurnerUnited States · 2 reviews · Experienced 2026-07-29 ·
Recently, I faced the disappointment of not being able to get my product on time because of a high volume. However, they contacted me right away and kindly offered an alternative, showcasing their wonderful customer service.
K
KayUnited States · 4 reviews · Experienced 2026-07-28 ·
★★★★★
I received a bag of FAKE FLOWERS today…
I received a bag of FAKE FLOWERS today and no wig! I am LIVID!!! Do not trust this company. Of course, no one has reached out to me after sending an email. Complete silence!!!
Reply from UNice Hair2026-07-29
Hi Kay~Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
Regarding the order issue you raised, it may have been an unexpected situation; it certainly wasn't one of our packages. To resolve your issue as quickly as possible, please provide your order information or contact our brand email directly. We will arrange for someone to verify your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We will be happy to assist you.
UNice Customer Service Team
I’m thankful for the communication between myself and the customer service team. It was disappointing not to have the length I wanted originally. But having the option to change was beneficial. I appreciate it and will definitely order again.
Q
QueenaUnited States · 1 review · Experienced 2026-07-25 ·
★★★★★
Mike was very helpful in ensuring that…
Mike was very helpful in ensuring that my package was arriving at the right address. Great customer service.
alice nunezUnited States · 3 reviews · Experienced 2026-07-16 ·
★★★★★
I made a return and i need help because…
I made a return and i need help because i don’t send it with a tracking number
First Michael help me a lot after lily was so good and so kind
So thank you so much Unice
E
Enga CorriherUnited States · 2 reviews · Experienced 2026-07-23 ·
★★★★★
Mike was awesome
Mike was awesome. I wish you had more CS agents like him. He saved me so much time. Love and blessings to all of you.
S
Sarah F-ACanada · 1 review · Experienced 2026-07-24 ·
★★★★★
Amazing customer service
Amazing customer service! Everyone was very kind, patient, and helpful. They answered my questions quickly and kept me updated. I’m really excited to receive my wig. Thank you! ❤️
Morisseau CharlineUnited States · 2 reviews · Experienced 2026-07-22 ·
★★★★★
I always order my hair from UNice…
I always order my hair from UNice because the quality is consistently excellent. The hair is soft, beautiful, and lasts a long time, which is why I keep coming back. This time, I had an issue with my shipping address, and Lily provided outstanding customer service. She responded very quickly, was professional, kind, and helped me correct my address right away. She kept me informed and made the whole process easy and stress-free. I’m very happy with both the products and the customer support. Thank you, Lily, and thank you, UNice!
Valrie ThymeUnited States · 1 review · Experienced 2026-07-08 ·
★★★★★
I bought a bundle and after realizing…
I bought a bundle and after realizing that the color was not the desired color I was able to return it and had constant communication with your representative Mike, that made the process much smoother. I will always shop here, thanks!
A
AnquinetteUnited States · 1 review · Experienced 2026-07-23 ·
★★★★★
My Review of UNice
I like the selection of wigs offered at UNice. Even though the wig I bought didn’t work out for me, they gave me a refund without any issues. So their customer service was great.
L
LidyaCanada · 1 review · Experienced 2026-07-20 ·
★★★★★
The customer service team was so helpful and quick to respond. They answered all my questions and made sure I was happy. It made the whole experience stress-free. Thank you!
`The customer service team was amazing. They replied quickly and solved my problem right away. Really
`My order arrived on time and everything was exactly as described. The packaging was great and the whole process was smooth. Highly recommend!`
Magann HarveyUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
Was very helpful
C
Chrissy WaltonUnited States · 2 reviews · Experienced 2026-06-01 ·
★★★★★
I never received the hair
I never received the hair. Which I order back in June for my grandmother for her birthday. Which has already come and go. I will not be purchasing any more products from UNice hair. I have contacted the company to handle this matter only to be gaslighted that they did not give me the wrong tracking information making me believe it was never actually sent until I contacted UPS. Then was given the proper tracking information. At this point this is obviously not a fully organized process for any company to handle business.
Reply from UNice Hair2026-07-23
Hi Chrissy Walton!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience.
The issue you raised regarding your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. Regarding the logistics issues you encountered, we will coordinate a solution for you as soon as possible. To expedite the resolution, please provide your order information or contact our brand email address directly. We will arrange for a dedicated person to process your order immediately and ensure you receive your ordered products as quickly as possible. We sincerely hope you can give us another chance to regain your trust.
Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to assist you.
UNice Customer Service Team
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