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I placed an order a month ago and I haven’t heard from it since then. I don’t remember the order number but I know it’s under my name. I just want to make sure it is coming to the right direction, but I haven’t been notified at all.
UNIQSO 回复2021-04-06
Hi. Please be informed of the delivery time frame for the shipping method chosen for the order. If you need assistance, please email [email protected] and we will be glad to assist.
I ordered back in February and I still don’t have my item. I have ordered from here in the past and it never took this long to get what I ordered. The tracking hasn’t been updated since the 9th of March it is now the 12.
I made two orders. I received the first one a week ago but the second one hasn’t shown up. Their shipping is horrific... DHL ground is the cause of this rating. The contacts themselves are nice but I cannot rate ones I haven’t received yet I’ve received multiple emails asking for a rating.
*time frames are said to be the same.. also: THIS RESPONSE DOES NOT EXPLAIN FAILURE TO UPDATE SHIPPING STATUS.
UNIQSO 回复2021-03-05
Hi. Please be informed of the delivery time frame for the shipping method chosen for the order. If you need assistance, please email [email protected] and we will be glad to assist.
I’ve ordered contacts from this website once before and had no issues, but this time has been a little different. I made my order 13 business days ago to ensure it got here in time for an upcoming scheduled event and still have not received it. Naturally, once it hit 10 business days, I sent an email to support and they got back to me one day later asking for my order number even though I had included it in my initial email. It has been 2 business days since, and I have yet to receive any updates on my order. I’m well aware that it has probably been lost in transit, but until they can confirm that for me I’m stuck waiting on a reply wasting time that could be for reshipping. I really do hope they understand my frustration and at least offer expedited re-shipping for the lack of logistics.
Everything was ok until it came down to the shipping. I know once it leaves your facility it’s probably out of your hands. Although that may be the case, it’s not great to have to wait over 2 or 3 weeks for an item to ship. My contacts are stuck in Malaysia and shows it hasn’t moved. It’s frustrating, I’m goin on a month still not receiving anything. If ur out shipping internationally you can basically expect BS. It’s Just very disappointing.
The prices are super good, the web has many discounts available and there's a lot of lenses to choose from! But unfortunately I haven't been able to test the lenses myself yet because they haven't arrived after 2 months of having placed the order. They were shipped out on December 10th 2020 and according to the tracking they've been stuck at Singapore since december 17th. The shipping was supposed to be 30-40 working days, and I can wait patiently, but seeing the tracking stuck at the same step for almost 2 months is making me worried. I just want it to move a bit.
The contacts came in and one of the contacts came with a black speck in it tired removing it but wouldn’t come out so I tired wearing them regardless of the defect. The contact without the defect feels comfortable but the one with the defect is unwearable feels like theres a speck in it. Also wish the color was a little more vibrant on my brown eyes.
i ordered a pair of black lenses and a pair of purple lenses. It shipped to Australia within a week. The black eye contacts were extremely comfortable, but the purple ones hurt my eyes and one tore in half before i even used it. (i didn't put the torn contact in my eye)
One of the eye contacts I purchased was ripped on the side, almost barely noticeable and caused my eye to become irritated. Upon contacting them about support, I got no help whatsoever. So much for $100 eye contacts. Won't be shopping here again.
UNIQSO 回复2021-02-08
Hi, our team has offered solution despite the lack of photos of the damaged lens. We hope you can understand.
I ordered a pair of Sweety Queen Light Yellow contacts and a pair of Sweet Candy Red and everything is fine with them except for one thing. When I went to put them in, I noticed they were non prescription unlike what I ordered. Unfortunately I waited too long to do anything about it. I still wear them because they are the contact colors I ordered I just can’t see as well because they are non prescription.
Hi i really love the color of these contacts im obsessed howecer one of them arrived scratched and it hurts badly so i cannot wear it. The other one is perfect but i ordered these to wear two of them.i just wish they arrived in good condition
My order is hung up in Malaysia ... since Jan 12; so I can’t give a good review, yet. The tracker has it delayed for some reason. Once I receive it then I will review again. COVID has slowed all travel and shipping; I’m patience but I NEED to see this in motion ....
UNIQSO 回复2021-01-25
Hi. Your order has been delivered. Please email [email protected] if you need assistance.
i didn’t know it would take. basically a month for my contacts to get here. i thought it was a fast action troupe thing. maybe a week. but it takes forever