UNIQSO

Skipped my order, but good quality lens

I gave 3 stars because they skipped my order. Customer service was nice to deal with, although their explanations were unclear. All in all, I still got my contacts and they are awesome.

Viewing the tracking number was a bit…

Viewing the tracking number was a bit difficult but the package itself came pretty quick

Im sorry

Im sorry? The lenses are weak. You cannot see detail? The red ones do nothing but look dark. The ghost, whitish ones look like i have hazel eyes. The other red ones kinda look lime i have dead orange peals for eyes with a moldy spot in the middle. Thatsvhobest truth. Sorry. But dont se a poorly designed or printed product. It should look like exactly what you order. The best was fast delivery and the packaging was great. I got all ecited with the lovely packaging then cried because the lenses were the wordt thig i ever ordered on line

Disappointing

I bought contact lenses from uniqso back in Jan because I was going abroad in Feb I opened up the lenses bottles one of the lense was stuck to the bottle I tried to get it out but it got broken. When I came back from holidays I emailed to the customers service and explained the situation but nobody got back to me. Compensation is far I m disappointed.

Great Product! Lost Products are a Goner

I ordered from Uniquso around 3 times. Their shipping is fast, friendly and helpful however I ran into a huge problem of getting back lost products. One of my orders of contacts was stopped at customs and after 1 more order I was never able to recieve the original pair and didn't have the money to buy a 3rd set. The contacts are super comfy and work like a dream! But if the package gets lost in the mail I feel like its game over.

I’m not satisfied.

Contact feedback

I was pleased with the short amount of time my package took to get here. I was disappointed with the products.

I cannot rate

I cannot rate, i have not received my order yet

All in all I got my items and for an…

All in all I got my items and for an okay price and the time to wait wasn't super long. But my problem was I got the wrong items then what I ordered. I bought contacts and a case one was the item I clicked and purchased.The other was just something random not what I wanted or what was in my cart I'll will be looking into it.

There weren't a lot of options for what…

There weren't a lot of options for what I was looking for and the ones I did find didn't come in my prescription. I have different strengths in my eyes and a lot of the contacts didn't have that available. Or they had one side available but not the other.

They helped in the end but overall not…

They helped in the end but overall not very helpful. My billing address got mixed up with my shipping. I was not notified there was an issue, I order with PayPal and dont even enter my address, so there's NO WAY I put it in wrong, I order all the time from here and I've never had an issue. When the order was taking extra long to arrrive I looked into the orders and saw my billing was put as the shipping. I asked if i could just cancel the order they said no, their solution was to resend the contacts but I had to pay shipping again which is $9 so I would be paying $18 just for shipping, for contacts that I didn't even need anymore (they were for Halloween). They eventually agreed to give me store credit instead, but the conversation ended with them being short and telling me it was my fault the address was put in wrong, after I explained how it was the site that most likely caused the error. Overall it was a disappointing experience and now I will check diligently whenever I order from here. I love uniqso but I didn't have a pleasant experience when it came to a real issue.

John S.美国 · 写过 9 条评价 · 已认证 · 发表于 2020-12-01

Did not settle my issue

Did not settle my issue. Was not offered to discuss or return or anything. No good. Sorry. Make sure if u order the instructions are clear. Uniqso does not care as long as they get your $ ** response: no, nothing is clear. I asked about what to do to return, I was ignored. I asked many times next step to take and was not offered the opportunity and told nothing could be done.

A few issues.

I've always had a wonderful experience with my contacts, never a problem. I also enjoyed the little gifts left in my package! However, the products' boxes were opened when I got them, and the mirror in one of my products was broken upon arrival. I've contacted customer support already and if they're able to account for the open products and possibly help me replace my broken product my rating will be higher.

Look at the review photos first

Look at the review photos first. You are getting a blackout that exposes your iris, not the awesome gold/grey with black around it. This would be a super awesome sclera if you have light eyes, but if you have dark, you might as well just go with the blackouts.

My contacts didn't deliver to my…

My contacts didn't deliver to my address but I've heard that there super comfortable

I used the express version of this…

I used the express version of this website and it was perfectly fine. I ordered my contacts in September, and by October they were supposed to arrive. On 10/21 I received an email saying that my package had an “exception”. I checked the address on the order and it was correct, there was no way no one in the office was not there to receive the package. It is now 11/24 and I still have not received my package so I am now assuming that the package was lost. I emailed the company for a refund, because I did not receive my package, and the only thing that support gave me was a tracking number and no new information. Really not happy.

The jars that they come in are…

The jars that they come in are frustrating. The lids will not stay on properly, and I wish they would have supplied a case to put them in. The lenses are great. Bigger than some other ones, but no defects that I can see. Thicker as well. Just those dang jars lol.

I put in a complaint about receiving…

I put in a complaint about receiving the wrong power of two sets of lenses. You guys asked me to take pics of the error lenses and i still have not received any word from anybody on your side. The order # is 190759.

Delivered it to the completely wrong house.

The contacts were great. The price was great even with expedited shipping it was only $30. The package got here earlier than expected. However, it was sent to the wrong house. Literally delivered it to an address 2/3 blocks away. Lucky those people decided to give me my order back. (After they opened it). But considering these are eye contacts, I really really hate that someone else had them. My address was completely right, I was even home and watching the mail box as my tracking number said "delivered". They just totally sent it to the wrong house. So, idk if I'd buy from them again, because who knows if I'll get them?

Not too impressed

They came when they were supposed to, in proper packaging and sterilized, but they are extremely uncomfortable to the point where I can't open my eyes with them in.