UNIQSO

I usually have a great time with you…

I usually have a great time with you guys with good packaging and no issues. However this package was packed poorly which led to the plastic accessories to crack during shipping. Everything was very squished and damaged but thankfully the contacts were not. I am sad about the cases though. :(

It broke but Exteamly confyyy

It was okay

I haven't received my package yet but other than that I'm glad that I was informed about the package being shipped out in an approximate period. It would have been better if I received more emails, informing me that it may take longer than usual - it was my first order ever, so I don't know how long it takes on average. I still can't wait for my order to arrive and I am definitely going to order here again!

Not sure yet have not received my order…

Not sure yet have not received my order due to out of stock

I understand the delay but this is ridiculous

I understand the delay due to the COVID-19 crisis but I have not received an update on my purchase in over a month. Tracking does not seem to be working so I have no idea where my items are or if buying from here was just a waste of money, and then I get an email wanting me to “rate the service”. Not very appropriate in my humble opinion. I was skeptical to buy from this brand based off what I had heard from colleagues and unfortunately, even disregarding the crisis, I have only been proven correct.

I usually have good experiences with…

I usually have good experiences with Uniqso, but this last order has been a serious pain. I ordered two pairs of lenses. A few days after I placed the order I received an email stating that the shipping service had lost my package and that they were out of stock of the prescription that I needed, so I could select a different pair of lenses or a different prescription. The next day I went to email a reply on what to do and discovered that I had received another email that morning saying that the package had shipped with the lenses that I had originally ordered. Confused, I sent an email asking if they were able to locate the original package or if I still needed to select a different item. Two days later I received a reply simply stating an apology for losing the package, with no information at all about what had happened or what I needed to do. I sent a reply asking for an answer to my original question and am still awaiting a reply. So I have no idea if there's a package on the way, what's inside the package, or if I will even be receiving the lenses that I was trying to purchase. I understand the delays due to the pandemic and don't mind being patient. I even understand that packages are lost sometimes, but the response to my email made it very clear that they had not even read my email or looked at my situation at all. With the delay in communications, it makes it even more frustrating trying to get some sort of answers. Really disappointed with the customer service right now.

contacts are GREAT but shipping takes…

contacts are GREAT but shipping takes soooooo long

I still haven't gotten my contacts

Took forever

Took forever, still hasn't arrived.

Length of time from order to shipment.

Ordered on May 4th, shipment didn't go out until I requested an update on June 5th. No notifications prior to that other than the initial order. Haven't received order yet to rate product.

Not so great, kinda sketch

The site was super glitchy and kinda gave a sketchy vibe where I wasn’t really trusting in providing credit card info. The slow glitch could help solve the sketchy vibe. However I went through with it and I appreciate the constant shipping updates which reassures me about my order

I have no idea how to work the website

I have no idea how to work the website, I still havent gotten my contacts or any date they were supposed to be here but my credit card was still changed.

I am being asked to review before…

I am being asked to review before receiving my package.

Very slow shipping

Its been a month no product has shown up and tracking isnt working. It shows I ordered it but when I put the id number it says its invalid,,, No idea when they'll come :(

Super late

My tracking thing said what I bought was in transit May 10th and that my stuff should arrive the 16th...it is now the 22nd and it still says in transit.

I haven't received the product yet but…

I haven't received the product yet but I have ordered contact lenses from another website and they came within 4 days of me ordering them.This site is also International I believe china.I more than likely will not be ordering from your site again due to the fact that it's been almost 2 weeks tp recieve my product.

I can't give you as accurate of a…

I can't give you as accurate of a review as I'd like to because I have yet to receive my contacts. I understand everything is slow because of the coronavirus but I feel like I should at least be receiving updates about my package.

I still haven't received my order and…

I still haven't received my order and it's been more than 2 weeks

Shipping took far longer than it should…

Shipping took far longer than it should have. Ordered before COVID-19 lockdown didn't arrive for almost 3 months

Order trouble

I wasn't happy when I received an email telling me my order got lost in shipping. And not getting any email telling me my order had been shipped in the first place. Then I had to keep picking different contacts for another pair and kept getting told I had to pick different contacts because they didn't come in mix scripts. I wasn't happy until they finally found a pair I liked in my script.