Upromise

Thanks for sharing your feedback. We’re glad to hear your experience has been okay, and we’d love the chance to make it even better. If there’s anything specific you feel could be improved — whether it’s surveys, rewards, or your Activity Ledger — please let us know. If you need help with your account or have questions about earning or redeeming rewards, our support team is always available at upromise.com/help. We appreciate you being part of Upromise.

Thank you for being a long‑time Upromise member — we truly appreciate your loyalty over the years. We’re glad to hear your earnings and deposits have generally worked as expected, but we’re sorry your recent interaction with customer service didn’t provide the clarity you needed. That’s not the experience we want for any member. If your deposits stopped flowing to your account, our team should have helped identify the cause and walked you through the fix. We apologize that this didn’t happen. If you’re still having trouble or want us to review your current setup, please submit a ticket by visiting upromise.com/help so we can securely look into your account and provide clear steps. We appreciate your feedback and hope we can make your experience smoother moving forward.

Thank you for sharing your experience. We understand how important it is for your Earned Rewards to be deposited into your child’s 529 account on time, and we’re sorry for the frustration these delays have caused. Please review the linked accounts on your Upromise profile to ensure they are active, verified, and that all account information is accurate. You can do this by going to the Profile page of your Upromise account and clicking the Manage link in the Linked Accounts section. Additionally, check the minimum transfer requirement listed on your Profile page. This is the amount of Earned Rewards you’ll need in your Upromise account before we attempt to automatically transfer your rewards during the next monthly transfer cycle. If your account is verified and you’ve met the minimum threshold but transfers still aren’t occurring, please submit a ticket by visiting upromise.com/help so our support team can securely review your account and provide step‑by‑step guidance. We value your feedback and want to ensure your rewards are successfully invested in your child’s future.

Thank you for sharing your feedback. We’re sorry to hear about the trouble you’ve had linking a second savings account. To ensure your rewards transfer correctly, please review the linked accounts section of your Upromise profile. Each account must be active, verified, and have accurate information before it can be successfully added. If the second account still isn’t linking after multiple attempts, we recommend visiting the Profile page of your account and clicking the Manage link in the Linked Accounts section. From there, you can confirm the account details and retry the verification process. For further assistance, please submit a ticket by visiting upromise.com/help, so our support team can securely review your setup and guide you step‑by‑step. We appreciate your patience and value your participation in the program.

Thank you for being a long‑time Upromise member — we truly appreciate your loyalty over the past 15+ years. We’re sorry to hear about the difficulty you’ve experienced accessing your 529 cashback rewards and connecting with support. That’s not the experience we want for our members. To ensure your rewards transfer correctly, please review the linked accounts on your Upromise profile. Make sure they are active, verified, and that all account information is accurate. You can do this by going to the Profile page of your Upromise account and clicking the Manage link in the Linked Accounts section. Also, please check the minimum transfer requirement listed on your Profile page. This is the amount of Earned Rewards you’ll need in your Upromise account before we attempt to automatically transfer your rewards during the next monthly transfer cycle. If you’re still unable to access your rewards or submit a ticket, please visit upromise.com/help so our support team can securely review your account and provide step‑by‑step guidance. We value your feedback and hope we can make your experience smoother moving forward.

Thank you for taking the time to share this feedback. We’re sorry to hear you’ve been running into issues with Bonus rewards and survey access. That’s not the experience we want for our members. Survey partners sometimes limit access based on device or browser settings, which can explain why they work on your iPad but not the website. We’d be happy to take a closer look and help get things working consistently again. Please reach out through your account’s Activity Ledger so our team can review the specific rewards and surveys that didn’t credit properly. We appreciate your patience and your continued participation.