Upromise

Thank you for sharing your feedback. We’re sorry to hear that the shopping experience has felt frustrating — that’s not what we want for our members. To clarify, all shopping partners shown on Upromise are available to all members, and we display the same merchants and rewards to everyone. Rewards are not limited only to “new” customers. We know navigating offers can sometimes feel complex, and partner promotions do change over time. Our goal is to make earning rewards as straightforward as possible, and your feedback helps us identify where improvements are needed.

Hello, Thank you for reaching out and sharing your feedback. We understand how disappointing it can be not to find restaurants in your area after such a long time. - Restaurant availability depends on partnerships and location, and we are always working to expand our network. - We truly appreciate your patience and will share your feedback with our team to help improve our service. Thank you for your patience and understanding!

Thank you for sharing this detailed feedback — we’re truly sorry for the frustration you’ve been experiencing. Surveys and Bonus offers should work smoothly, and we understand how discouraging it is when things don’t credit the way they should. 1. Some survey partners may show a message indicating you’ve already participated if their system detects similar responses or prior attempts.      2. Surveys that remain stuck in “Started” typically mean the partner didn’t send a completion signal back to us, and we can review those when submitted through your Activity Ledger.      3. We’re concerned to hear you’re not receiving follow‑up communication — you should always get a response when a ticket is submitted correctly.      4. Delayed or missing credits are never the experience we want for our members, and we can investigate those individually.      5. Offer instructions should remain consistent, and if something changes mid‑offer, we want to know so we can escalate it.      6. We appreciate you pointing out the difficulty earning certain bonuses — your feedback helps us improve the offer mix and experience.      Please reach out through your Activity Ledger so our team can look directly at the specific surveys and offers that didn’t credit properly. We value your time, and we’re committed to making your experience better.

Thank you for sharing your feedback about the saving programs. We appreciate you taking the time to let us know your thoughts. If you have any specific questions or need assistance with your account or available programs, please let us know and we'll be happy to help.