Upromise

Thank you for sharing your feedback — we’re really sorry to hear about the trouble you’ve had with surveys crashing. That’s incredibly frustrating, especially when you’ve already invested your time. If you continue to experience crashes or see the same survey looping or failing repeatedly, please reach out through upromise.com/help with a screenshot or survey ID so our team can investigate it with the partner. We appreciate you taking the time to let us know — feedback like yours helps us improve the survey experience for everyone.

Thank you so much for your wonderful review — we’re thrilled to hear you’re enjoying Upromise and finding real value in earning rewards on the purchases you already make. It’s great to know the program has been helpful for your college savings or other financial goals. If you ever have questions or need assistance, our support team is always here to help. Thanks again for being part of Upromise!

Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!

Thank you for sharing your experience — we’re really sorry to hear how long you’ve been waiting for a reply. You should never have to send multiple emails or feel ignored, especially when you’ve already provided the proper documentation. That’s not the experience we want for anyone. Your submission will need to be reviewed through your activity ledger so our team can securely access the details and verify the missing earning. If you haven’t already, please reach out through upromise.com/help — this ensures your documentation is routed correctly and prevents delays. We appreciate your patience, and your feedback helps us improve how we support members going forward.

We’re really sorry to hear things haven’t been working the way they should. That’s definitely not the experience we want for our members. Thank you for bringing this to our attention — we’d really like the chance to look into what’s happening with your survey activity. Please reach out to our support team through your activity ledger on our site so we can review this more closely and help get things back on track. Or visit www.upromise.com/help

Thank you for sharing your feedback. We’re sorry to hear about the difficulty you’ve experienced with your transfer — that’s not the experience we want for our members. In many cases, transfer issues occur when the linked account still needs to be verified. Any bank‑information changes require you to confirm the update by clicking the verification email sent from Upromise. Once the account is verified, it can take up to 7 days for the change to take effect, and redemptions can only be processed once the account is active and confirmed. If you still need help or something doesn’t look right, our support team is always here to take another look and make sure everything is set up correctly. Please feel free to reach out at www.upromise.com/help

Thank you for taking the time to share your feedback. We’re glad to hear you’ve found value in the shopping rewards, but we’re sorry to learn about the challenges you’ve experienced with grocery rewards and survey completion. That’s not the experience we want for our members. If you ever run into issues or have questions about a specific activity, our support team is always here to help. Please feel free to reach out through your activity ledger on our site or visit www.upromise.com/help so we can take a closer look and make things right where possible. We appreciate your review and your participation.

Thank you for taking the time to share your experience — we’re really sorry to hear how difficult and time‑consuming this process was for you. You shouldn’t have had to resend your proof of purchase multiple times or chase down the correct credit amount, and we understand how frustrating that feels. If anything still looks incorrect in your activity ledger or you have questions about a specific transaction, our support team is here to help at www.upromise.com/help We appreciate your patience and your feedback — it genuinely helps us improve the experience for everyone.

Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.

Hello, Thank you for sharing your feedback about your experience with Upromise. We’re glad to hear it works well for you most of the time, but we’re sorry to learn that getting support hasn’t always been easy. - We truly appreciate you taking the time to let us know about your experience. - Your comments help us improve our service and support for all members. - If you ever need assistance, please don’t hesitate to reach out—we’re here to help! Please feel free to reach out through your activity ledger on our site or visit www.upromise.com/help Thank you for your patience and understanding!

Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.

Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.

Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.

We’re really sorry to hear that your experience didn’t meet expectations — that’s never what we want for anyone. Thank you for sharing this feedback; we truly value the chance to understand what went wrong so we can make improvements. If you’re missing a credit or something doesn’t look right in your activity history, please reach out through your activity ledger on our site or visit www.upromise.com/help. Our support team can review the details securely and work with you to get things resolved. We appreciate you taking the time to let us know about your experience.

Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.

We understand how frustrating it can be when your purchases or activities on Upromise don't always track as expected. Here are a few important points to keep in mind: - Once a purchase is made through our link, it may take up to 30 minutes and up to 5 business days to appear as pending in your Shop ledger. - After appearing as pending, most purchases will credit to your account within 32 days. For travel-related purchases, it may take up to 90 days. - If you are missing credit for a purchase, please ensure you have followed all the steps and allow the full crediting period to pass. Sometimes, technical issues or device settings can prevent tracking, and unfortunately, we may not always be able to issue credit if the transaction was not tracked by the merchant. For more details, you can visit our shop pages: - https://www.upromise.com/shop-featured Thank you for your patience and understanding!

Thank you for sharing your feedback. We’re sorry to hear you’ve had trouble accessing your old account and finding a way to contact support — that’s definitely not the experience we want for our members. Our support team is available and can help you look into this further. Please reach out to us directly at www.upromise.com/help so we can review your account details securely and assist you with next steps.