Upromise

Thank you for taking the time to share this detailed feedback — we’re truly sorry for the frustration you’ve experienced with game rewards and survey crediting. You should never feel like you have to repeatedly report missing rewards, and we understand how discouraging it is when something doesn’t credit the way it should. Game partners sometimes fail to send completion signals, which is why rewards may not appear automatically. When that happens, our team reviews each submission through your Activity Ledger so we can investigate and apply credit when eligible. We know it’s not ideal, and your experience shows we have more work to do. We’re glad to hear you enjoy the Daily Survey, and we appreciate your patience with the other survey partners — disqualifications and missing credits can be frustrating, and your feedback helps us improve those experiences. We’re also happy you like the new rewards display. We’ve made those updates to give members clearer visibility into their earnings, and we’re continuing to refine the experience based on feedback like yours. Thank you again for being part of Upromise, and for sharing your honest experience. If you ever need help with a specific reward, our support team is always here to assist through your Activity Ledger.

Thank you for sharing your feedback. We’re sorry to hear you haven’t received a response yet — that’s never the experience we want for our members. To ensure your account details are securely reviewed, please submit a ticket directly through your Activity Ledger. Alternatively, you can visit www.upromise.com/help, where our support team can assist you further. We appreciate your patience and value your participation in the program.