Upromise (upromise.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 76% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
K
Keith · 3 reviews · Verified · Experienced 2026-07-09 ·
★★★★★
Some real good, some very frustrating..
Upromise is a great at what they do until they are not. Especially frustrating is their game rewards, where in my experience, it seems that I constantly need to report that rewards were not given. Even worse, I report it, then the helpdesk ask me to re-report through email, and it even has happened more times that. The daily survey is fun, but the other surveys are frustrating at times when I am constantly dismissed or not rewarded. I do like the new way that rewards are being displayed.
Reply from Upromise2026-07-31
Thank you for taking the time to share this detailed feedback — we’re truly sorry for the frustration you’ve experienced with game rewards and survey crediting. You should never feel like you have to repeatedly report missing rewards, and we understand how discouraging it is when something doesn’t credit the way it should.
Game partners sometimes fail to send completion signals, which is why rewards may not appear automatically. When that happens, our team reviews each submission through your Activity Ledger so we can investigate and apply credit when eligible. We know it’s not ideal, and your experience shows we have more work to do.
We’re glad to hear you enjoy the Daily Survey, and we appreciate your patience with the other survey partners — disqualifications and missing credits can be frustrating, and your feedback helps us improve those experiences.
We’re also happy you like the new rewards display. We’ve made those updates to give members clearer visibility into their earnings, and we’re continuing to refine the experience based on feedback like yours.
Thank you again for being part of Upromise, and for sharing your honest experience. If you ever need help with a specific reward, our support team is always here to assist through your Activity Ledger.
I DID CONTACT THEM VIA THE PLATFORM AND THE RIGHT WAY I AM SUPPOSED TO I KNOW HOW TO PUT IN A REQUEST THEY ARE JUST NOT GETTING BACK TO ME, SHAME ON THEM TO SAY I DID NOT CONTACT THEM THE RIGHT WAY, THATS NO EXCUSE AND DO NOT MAKE ME OUT TO BE STUPID! AND I STILL HAVE NO RESPONSE...Have no response yet from them
Reply from Upromise2026-07-17
Thank you for sharing your feedback. We’re sorry to hear you haven’t received a response yet — that’s never the experience we want for our members.
To ensure your account details are securely reviewed, please submit a ticket directly through your Activity Ledger. Alternatively, you can visit www.upromise.com/help, where our support team can assist you further.
We appreciate your patience and value your participation in the program.
They Know Their Customer and Communicate Very Well
Ease of use for their website; wonderful promotions; just the right amount of emails; just wish the normal ongoing cash back was a bit higher. I do love UPromise!!
