Upromise (upromise.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 76% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
I've been saving money with Upromise for over 20 years. It's helped us reach numerous important goals such as paying for college, college textbooks and family vacations. I love how they transfer the money right into my online savings account.
Too often the promoted rebate percent is limited to a single category. The shopping process is encumbered by having to navigate through the Upromise site. The partners and rewards are in a constant state of flux. A significant number of the partners only offer rewards to ‘new’ customers.
Thank you for sharing your feedback. We’re sorry to hear that the shopping experience has felt frustrating — that’s not what we want for our members. To clarify, all shopping partners shown on Upromise are available to all members, and we display the same merchants and rewards to everyone. Rewards are not limited only to “new” customers. We know navigating offers can sometimes feel complex, and partner promotions do change over time. Our goal is to make earning rewards as straightforward as possible, and your feedback helps us identify where improvements are needed.
Upromise is attentive to fraudulent charges. The response to notify me and rectify the situation was outstanding.
I’ve had the card for years. I like the roundup program and the restaurant discounts.
Still no restaurants in my area after all these years. 20?
Hello, Thank you for reaching out and sharing your feedback. We understand how disappointing it can be not to find restaurants in your area after such a long time. - Restaurant availability depends on partnerships and location, and we are always working to expand our network. - We truly appreciate your patience and will share your feedback with our team to help improve our service. Thank you for your patience and understanding!
Great Way To Save For Our Children’s Future!
The support and customer care received are always excellent!
too many times I experience 1) survey that starts then tells me I already did it 2) survey that fails to marked completed, stuck in Started mode 3) seldom when filing a concern is payment made, never is a communication back made 4) delayed credits lost frequently 5) some offer instructions impossible to grasp as they change once in the offer 6) no useful offers means $.50 bonus impossible to earn.
Thank you for sharing this detailed feedback — we’re truly sorry for the frustration you’ve been experiencing. Surveys and Bonus offers should work smoothly, and we understand how discouraging it is when things don’t credit the way they should. 1. Some survey partners may show a message indicating you’ve already participated if their system detects similar responses or prior attempts. 2. Surveys that remain stuck in “Started” typically mean the partner didn’t send a completion signal back to us, and we can review those when submitted through your Activity Ledger. 3. We’re concerned to hear you’re not receiving follow‑up communication — you should always get a response when a ticket is submitted correctly. 4. Delayed or missing credits are never the experience we want for our members, and we can investigate those individually. 5. Offer instructions should remain consistent, and if something changes mid‑offer, we want to know so we can escalate it. 6. We appreciate you pointing out the difficulty earning certain bonuses — your feedback helps us improve the offer mix and experience. Please reach out through your Activity Ledger so our team can look directly at the specific surveys and offers that didn’t credit properly. We value your time, and we’re committed to making your experience better.
With a little work during idle time, you can keep your mind active, provide valuable information for companies, and receive a little reward for your efforts.
I got the transferred funds, which is great, but you send WAY too many e-mails to me. I don't need to be pestered!
Excellent service, committed and professional staff.
While it took some time, my issue was addressed to my satisfaction. Thank you
Saving programs have been better, now just a few left
Thank you for sharing your feedback about the saving programs. We appreciate you taking the time to let us know your thoughts. If you have any specific questions or need assistance with your account or available programs, please let us know and we'll be happy to help.
Got some good cash back at Sam’s but had to wait 6 months to get it. We bought two beds with foundations
Quick and clear reply to my question of how to transfer my balance to bank account after Sallie Mae bank was no longer an option. Balance transferred fast after I set up the new account link!
The exchange rate is always good and clearly stated in the monthly statement for easy to read. When it comes to the dispute, it handles effectively and timely. The rewards program is such a goodie to bring the happiness every month. All is great! Thank you very much for all of your efforts to satisfy the customers.
U Promise has good surveys. You get actual cash back for doing them. I get cash deposited in my checking account at the first of every month. I divide it up between two grandchildren that are going to college With the price of tuition, it doesn't help them much but every dollar helps.
I enjoy doing surveys and earning cash back on Upromise.com. I also upload receipts and get cash for that. You can also gain access to cash back on many different sites like HSN or QVC. There are many bonuses to having a Upromise card!
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