Upromise (upromise.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 76% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
What people say
K
Kelly Fox · 1 review · Experienced 2026-06-30 ·
★★★★★
The Upromise surveys crash out and you…
The Upromise surveys crash out and you never get credit for your time. Don't bother with surveys.
Reply from Upromise2026-07-06
Thank you for sharing your feedback — we’re really sorry to hear about the trouble you’ve had with surveys crashing. That’s incredibly frustrating, especially when you’ve already invested your time.
If you continue to experience crashes or see the same survey looping or failing repeatedly, please reach out through upromise.com/help with a screenshot or survey ID so our team can investigate it with the partner.
We appreciate you taking the time to let us know — feedback like yours helps us improve the survey experience for everyone.
Upromise is a wonderful site that gives money back for the purchases you are already making that you can put towards college or in your bank for other purchases or investments. its a no brainer!
Reply from Upromise2026-06-29
Thank you so much for your wonderful review — we’re thrilled to hear you’re enjoying Upromise and finding real value in earning rewards on the purchases you already make. It’s great to know the program has been helpful for your college savings or other financial goals.
If you ever have questions or need assistance, our support team is always here to help.
Thanks again for being part of Upromise!
Thank you so much for the review! We’re thrilled to hear you had such a great experience. Your support truly means a lot to us, and we’re grateful you took the time to share it. If there’s ever anything we can help with in the future, don’t hesitate to reach out. Thanks again!
I filed a submission for missing earning on December 28, 2025 and still have not received a reply despite numerous attempt to contact customer support. They refused to acknowledge my emails despite clearly providing the proper documentation showing the purchase.
Reply from Upromise2026-07-01
Thank you for sharing your experience — we’re really sorry to hear how long you’ve been waiting for a reply. You should never have to send multiple emails or feel ignored, especially when you’ve already provided the proper documentation. That’s not the experience we want for anyone.
Your submission will need to be reviewed through your activity ledger so our team can securely access the details and verify the missing earning. If you haven’t already, please reach out through upromise.com/help — this ensures your documentation is routed correctly and prevents delays.
We appreciate your patience, and your feedback helps us improve how we support members going forward.
The ease of using the app. One thing that sometimes happens to me is that when the app re-routes me to the app I want to shop at, I receive an error code. I then utilize the upromise website and get re-routed to the shopping website successfully.
I can’t ever take a survey because they keep saying I answered questions wrong.
Reply from Upromise2026-06-26
We’re really sorry to hear things haven’t been working the way they should. That’s definitely not the experience we want for our members. Thank you for bringing this to our attention — we’d really like the chance to look into what’s happening with your survey activity.
Please reach out to our support team through your activity ledger on our site so we can review this more closely and help get things back on track. Or visit www.upromise.com/help
The fact that you have to spend about $50000 before you get any reward is worthless and absurd. Total waste of signing up and just a data grab by upromise.
S
Susan H Depace · 1 review · Verified · Experienced 2026-06-19 ·
★★★★★
Communication is beyond bad.
Communication is beyond bad.
Cannot get any help in having transfer of funds to 539 account.
There is 581.00 available.
Tell me how I get this money transferred.
On line info states its done monthly... That hasnt happened.
Reply from Upromise2026-06-26
Thank you for sharing your feedback. We’re sorry to hear about the difficulty you’ve experienced with your transfer — that’s not the experience we want for our members.
In many cases, transfer issues occur when the linked account still needs to be verified. Any bank‑information changes require you to confirm the update by clicking the verification email sent from Upromise. Once the account is verified, it can take up to 7 days for the change to take effect, and redemptions can only be processed once the account is active and confirmed.
If you still need help or something doesn’t look right, our support team is always here to take another look and make sure everything is set up correctly. Please feel free to reach out at www.upromise.com/help
The program changes over time allowing for less and less grocery rewards. The surgery sometimes have you go through the entire survey and either kick you out at the end or just don’t provide the reward. On the plus side, if you use it for shopping needs. It can be worthwhile.
Reply from Upromise2026-06-26
Thank you for taking the time to share your feedback. We’re glad to hear you’ve found value in the shopping rewards, but we’re sorry to learn about the challenges you’ve experienced with grocery rewards and survey completion. That’s not the experience we want for our members.
If you ever run into issues or have questions about a specific activity, our support team is always here to help. Please feel free to reach out through your activity ledger on our site or visit www.upromise.com/help so we can take a closer look and make things right where possible.
We appreciate your review and your participation.
It took multiple emails to get this solved. I had to stay on top of this, sending proof of purchase three times. The first resolution only credited me 6 cents and I had to re-send everything proving that more than $6 was owed. There was an adjustmet made to make the cashback $6 and I didn't receive any communication about this.
Reply from Upromise2026-07-01
Thank you for taking the time to share your experience — we’re really sorry to hear how difficult and time‑consuming this process was for you. You shouldn’t have had to resend your proof of purchase multiple times or chase down the correct credit amount, and we understand how frustrating that feels.
If anything still looks incorrect in your activity ledger or you have questions about a specific transaction, our support team is here to help at www.upromise.com/help
We appreciate your patience and your feedback — it genuinely helps us improve the experience for everyone.
J
John Taylor · 2 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
Easy to navigate and have earned over…
Easy to navigate and have earned over three thousand so far.
Reply from Upromise2026-06-26
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
It works most of the time, but... When it doesn't, good luck getting ahold of anyone to help...
Reply from Upromise2026-06-26
Hello,
Thank you for sharing your feedback about your experience with Upromise. We’re glad to hear it works well for you most of the time, but we’re sorry to learn that getting support hasn’t always been easy.
- We truly appreciate you taking the time to let us know about your experience.
- Your comments help us improve our service and support for all members.
- If you ever need assistance, please don’t hesitate to reach out—we’re here to help!
Please feel free to reach out through your activity ledger on our site or visit www.upromise.com/help
Thank you for your patience and understanding!
J
Jim · 17 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
Great way to get money for my…
Great way to get money for my granddaughters college fund (and my kids before that)
Reply from Upromise2026-06-26
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
Money is not credited so many many times. And the system to report missing credits is impossible to negotiate. They have all the information, but won't credit you unless you send them what they already have. Do I remember the exact day I started a game? No. Do I have an email for a year ago showing I purchased something through the website? Maybe not. Ridiculous. Terrible, not user friendly program.
Reply from Upromise2026-06-30
We’re really sorry to hear that your experience didn’t meet expectations — that’s never what we want for anyone. Thank you for sharing this feedback; we truly value the chance to understand what went wrong so we can make improvements.
If you’re missing a credit or something doesn’t look right in your activity history, please reach out through your activity ledger on our site or visit www.upromise.com/help. Our support team can review the details securely and work with you to get things resolved.
We appreciate you taking the time to let us know about your experience.
S
STEVEN E · 3 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
Credit cash back
Credit cash back you get back from purchasing items for your regular daily basis
Reply from Upromise2026-06-26
Thank you so much for your review. If you ever need assistance or have questions in the future, our support team is always here to help.
It only works like a 1/3 of the time and when you report the missing points, Upromise will decline the request.
Reply from Upromise2026-06-26
We understand how frustrating it can be when your purchases or activities on Upromise don't always track as expected. Here are a few important points to keep in mind:
- Once a purchase is made through our link, it may take up to 30 minutes and up to 5 business days to appear as pending in your Shop ledger.
- After appearing as pending, most purchases will credit to your account within 32 days. For travel-related purchases, it may take up to 90 days.
- If you are missing credit for a purchase, please ensure you have followed all the steps and allow the full crediting period to pass. Sometimes, technical issues or device settings can prevent tracking, and unfortunately, we may not always be able to issue credit if the transaction was not tracked by the merchant.
For more details, you can visit our shop pages:
- https://www.upromise.com/shop-featured
Thank you for your patience and understanding!
It seems as though the Upromise cash back program isn't working as well as it used to. I'm missing several purchases and when I ask Upromise to look into it, no one responds. Dissappointed.
M
Michele · 2 reviews · Experienced 2026-06-18 ·
★★★★★
No customer support
I came across information about an account I opened years ago with an email I no longer have access to. There is no way to check on my account. The "contact us" link just takes you to a FAQ page. There is no way to contact customer support via chat, email, or phone. One of the FAQ mentions their "support team" but gives no way to contact them.
Reply from Upromise2026-06-26
Thank you for sharing your feedback. We’re sorry to hear you’ve had trouble accessing your old account and finding a way to contact support — that’s definitely not the experience we want for our members.
Our support team is available and can help you look into this further. Please reach out to us directly at www.upromise.com/help so we can review your account details securely and assist you with next steps.
