Open Infra US

Hello Marielena, Thank you very much for your feedback! We’re glad to hear that we were able to help you solve the problem. We truly appreciate you taking the time to leave a review. Please don’t hesitate to contact us again if you need any further assistance. Kind regards, Mella Customer Service

Hi Chase, Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration regarding your data plan and the experience you’ve described. We understand how disappointing it must feel if your expectations around your 8 GB plan were not met. Concerns about billing, metering, and service fees are taken seriously, and we regret that this has led to dissatisfaction. We have now submitted a request via Trustpilot so we can obtain your contact details and get in touch with you directly to review this matter further and better understand what happened. Kind regards, Alex Customer Support

Hi Terry, Thank you so much for sharing your experience. We’re really pleased to hear that A. Rodriguez was able to step in quickly and handle the situation with understanding and professionalism, especially given how important the timing was for you. It’s great to know he was able to arrange a technician and help get things resolved so you could get back to enjoying your evening. We truly appreciate your kind words and will make sure Alex hears your feedback. Kind regards, Mella Customer Support

Hi Dora, Thank you very much for your kind feedback. I’m really glad I could assist you and that you were happy with the service. It means a lot to hear that it made a positive difference for you. If you ever need help again in the future, don’t hesitate to reach out. Kind regards, Rodriguez Customer Support

Hi Ritchie, Thank you for your kind feedback. We’re delighted to hear that Chase provided such excellent service, communicated well, arrived promptly, and made sure everything was working before leaving. It’s also great to hear his consideration in taking off his shoes was appreciated. We’ll make sure your comments are passed on to Chase and the team. Kind regards, Kobe Customer Support

Hi William, Thank you for your feedback. We’re glad to hear that the repairs themselves were great, but we’re very sorry to learn about the delay and the difficulty you experienced in getting the repairs dispatched in the first place. Taking around two weeks and requiring several calls is not the experience we aim to provide. We understand how frustrating that must have been, and we will review what happened to ensure our dispatch process is faster and more responsive in the future. We appreciate you bringing this to our attention, and we hope to serve you more smoothly next time. Kind regards, Rodriguez Customer Support

Hi Staci, Thank you so much for your kind feedback! I really appreciate you taking the time to share your experience, and I’m glad my check-in ahead of your appointment was helpful. It’s great to hear that the temporary solution with the hotspot and the support from the team made things easier for you while waiting for the repair. We’re always here if you need anything in the future. Kind regards Alexander, Customer Service

Hi JC, Thank you for your feedback! We’re glad to hear that we could assist you quickly and get your internet connection back up and running the following day. We appreciate you taking the time to share your experience. Please don’t hesitate to contact us again if you need any further assistance. Kind regards Karlo Customer Service

Hi Karen, Thank you very much for your detailed feedback. We’re glad to hear that your recent request was handled promptly and that the issue was assessed and resolved quickly. We also appreciate your recognition of the ongoing efforts to find a more suitable long-term solution regarding the noise situation. Your feedback is very valuable to us, and we truly appreciate you taking the time to share your experience. Kind regards, Darwin Customer Service

Hi Bethany, Thank you very much for your kind feedback! We’re glad to hear that you experienced both helpful and fast service. We truly appreciate you taking the time to share your experience. Kind regards, Mella Customer Service

Hi Kerry, Thank you very much for your detailed and wonderful feedback. We are truly pleased to hear that Karlo, Alex, and Alexander were able to support you so well throughout both incidents, and that the repairs were handled quickly and professionally each time. It means a lot to us to know that you felt well taken care of, especially in a frustrating situation like this. We will make sure your kind words are shared with everyone involved. Kind regards, Kobe Customer Service

Hi Damaris, Thank you very much for your kind feedback! We’re glad to hear that you are satisfied with our customer service support. We truly appreciate you taking the time to share your experience. Kind regards, Emil Customer Service

Hi Brian, Thank you very much for your detailed and kind feedback. We’re really pleased to hear that Dan and Alexander were able to assist you quickly and get your service restored. It’s great to know that you felt well supported and that the situation was handled in a friendly and knowledgeable way. We truly appreciate you taking the time to share your experience. Kind regards, AJ Customer Service

Hello Richard, Thank you very much for your kind feedback! We are really happy to hear that you had a great customer service experience and that you found the interaction friendly and easy. We truly appreciate you taking the time to share your thoughts. Kind regards, Kobe Customer Service

Hello Connie, Thank you very much for your kind feedback! We’re happy to hear that you found the support on the phone both nice and helpful. We truly appreciate you taking the time to share your experience. Kind regards, Rodriguez Customer Service

Hi Thaddeus, Thank you very much for your feedback and for taking the time to share your experience. We’re glad to hear you’re satisfied with our customer service and that you feel supported when issues occur. We also appreciate your comments regarding the interruptions you’ve experienced with the product. We understand how frustrating this can be and we will make sure your feedback is passed on to the relevant team for further review and improvement. Kind regards, Alex Customer Service

Hi Susan, Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently find our customer service polite, clear, and helpful in resolving any issues. It’s great to know we could support you again today as well. We truly appreciate you taking the time to share your experience. Kind regards, Rence Customer Service

Hello David, Thank you very much for your feedback! We’re glad to hear that you felt listened to and that your issue was handled promptly and resolved. We truly appreciate you taking the time to share your experience. Kind regards, Dan Customer Service

Dear Customer, Thank you for your feedback and for pointing this out. We’re glad to hear that you received updates during the outage, but we also understand the frustration with being directed to the website when the internet was down. That’s a very fair point, and we’ll take this with us to improve how we communicate during situations like this so the information is always accessible. Kind regards, Rence Customer Support

Hi, Thank you for your detailed feedback! We’re really glad to hear that our field technicians were able to resolve the issue quickly and that everything has been running smoothly since the replacement of the modem. It’s also great to know that the follow-up call helped ensure everything was working as expected. We appreciate your patience through the process and your kind words about the team. Kind regards, Emil Customer Support