Open Infra US

Hi, Thank you for sharing your experience — we really appreciate it. We’re glad to hear that the installation went smoothly and that you found our support team easy to reach whenever you needed assistance. It’s also good to know that the refund process and equipment return were handled quickly and without hassle. I’m happy I could assist you with the return of the equipment, and I appreciate your kind words. If you ever need help again in the future, don’t hesitate to reach out. Kind regards, Emil Customer Service

Hi Christopher, Thank you very much for taking the time to share your experience — it truly means a lot to hear such positive feedback. I’m really glad I could help resolve the issue after the power outage and save you the trip home by getting the ONT device rebooted while your router was coming back online. Situations like this can be frustrating, so it’s great to know we were able to get everything working again for you. I also really appreciate your kind words about our approach to support. Listening carefully to your concern and making sure we address the actual problem rather than just following a script is something I truly value, and I’m happy it made a difference for you. If you ever need help in the future, please don’t hesitate to reach out. It was a pleasure assisting you. Kind regards, Dan Customer Service