Open Infra US

Hi Patricia, Thank you for your feedback! It’s great to hear that you felt well taken care of and that Mel was kind and helpful during your contact with us. We really appreciate you taking the time to share your experience! Kind regards, Mel Customer Service

Hi Becky, Thank you for your feedback! We’re really happy to hear that you’re pleased with our customer service. We appreciate you taking the time to share your experience! Kind regards, Juni Customer Support

Hi Carolyn, Thank you for your feedback! We’re glad to hear that you felt well taken care of during the recent outage and that the follow-up call was helpful. It’s important for us to make sure everything is working as it should after incidents like this, so we really appreciate you taking the time to share your experience. Kind regards, Emil Customer Support

Hi Carmen, Thank you for your feedback! We’re really glad to hear that our technical team was able to help quickly and that you felt listened to throughout the process. It’s great that the issues could be resolved properly and that the equipment upgrade and signal checks made a difference for your connection. We appreciate you taking the time to share your experience! Kind regards, Jefrey Customer Support

Hi Steven, Thank you for sharing your experience! We’re really pleased to hear that the support and communication met your expectations and that everything was handled quickly and professionally. It’s great to know the issue was resolved efficiently and that our technicians were able to get you back up and running in no time. We truly appreciate your kind words and trust in our service. Kind regards, Dan Customer Support

Hi Ian, Thank you very much for your kind words! I’m really glad to hear that the information was clear and easy to follow, and that you felt supported throughout our conversation. It was a pleasure speaking with you. Please don’t hesitate to reach out again if you need anything else. Kind regards, Rence Customer Service

Hi Philip, Thank you very much for your kind review! We’re really pleased to hear that the issue could be identified and resolved, and that you felt supported throughout the process. It means a lot to us to know this was a better experience compared to your previous ones. We appreciate you taking the time to share your feedback. Kind regards, Jefrey Customer Service

Hi Randy, Thank you very much for your detailed feedback! We’re really glad to hear that the issue was resolved quickly and that our team on site provided you with a positive experience. It’s also great to hear that you noticed improvements in our service and follow-up – we truly appreciate you sharing that. We’re continuously working to improve, and feedback like yours is very valuable to us. Please don’t hesitate to reach out if we can assist you again in the future. Kind regards, AJ Customer Service

Hi Brian, Thank you very much for your kind review! We’re glad to hear that our agent was able to support you in a helpful, respectful and patient manner while working through the performance issues. It’s great to know we could help identify the root cause. We truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can assist you again in the future. Kind regards, Dan Customer Service

Hi Margaret, Thank you very much for your kind review! I’m really glad to hear that getting your public IP was quick and smooth, and that everything worked out as expected. It was a pleasure assisting you. Please feel free to reach out again if you need anything else. Kind regards, Rence Customer Service

Dear Customer, Thank you so much for your kind words and for being with us since we started in Oak Point! We truly appreciate your continued support and are very glad to hear that you’re happy with both our service and our team. Feedback like this means a lot to us. We’ll definitely keep up the good work! Kind regards, Alex Customer Service

Hi Steven, Thank you very much for your kind review! We’re glad to hear that you’re happy with the fiber service and that the overall experience has been excellent. We also appreciate your honest feedback about the minor issues – it helps us continue to improve. Please don’t hesitate to reach out if there is anything we can assist you with. Kind regards, Mella Customer Service

Hi Charles, Thank you very much for your kind review! We’re glad to hear that we could support you smoothly through the transition and that you are satisfied with the service and pricing. We really appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can assist you again in the future. Kind regards, Rence Customer Service

Hello Ellen, Thank you very much for your kind feedback. We’re really glad to hear that your question was answered and that our representative quickly called you back after the disconnection. It’s great to know this was appreciated. We truly appreciate you taking the time to share your experience. Kind regards, Alex Customer Service

Hi Ahmed, Thank you very much for your kind feedback. I’m really glad to hear that I was able to help you in a professional way and guide you through the process, as well as assist you in choosing the right plan. It’s always great to know the support was helpful, and I truly appreciate you taking the time to share your experience. Kind regards, Alex Customer Support

Hi Alex, We are truly sorry to hear about your experience with frequent outages and performance not meeting expectations. We understand how frustrating this must be, especially when the service does not perform as promised. We have requested more information via Trustpilot so we can investigate what has happened in your case and review the situation in detail. Thank you for bringing this to our attention. Kind regards, Kobe Customer Service

Hello Donald, Thank you very much for your kind feedback. We’re really pleased to hear that your call was answered promptly, that you received friendly support, and that your issue was resolved quickly so your internet was back up and running. It’s great to know you value our customer service team so highly. We truly appreciate you taking the time to share your experience. Kind regards, Rodriguez Customer Service

Hello Murray, Thank you for your feedback. We’re glad to hear that you found the service easy to use and that you were able to save money. We appreciate you taking the time to share your experience. Kind regards, Dan Customer Service

Hello Cindy, Thank you for your wonderful feedback. We’re really happy to hear that the team you spoke with was able to assist you quickly and provide such a positive experience. We always aim to respond efficiently while making sure our customers feel supported, so it’s great to know we met that mark for you. If you ever need help again, we’re here for you. Best regards, Rodriguez Customer Service

Hello Sharon, Thank you for taking the time to share your experience with us. We understand that the process took some time, and we truly appreciate your patience throughout. It’s great to hear that you felt heard and valued as a customer. We’re especially glad that Dan kept you well informed, remained polite, and went the extra mile to support you—this is exactly the level of service we aim to provide. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to Dan. If you need anything in the future, we’re always here to help. Best regards, Darwin Customer Service