Open Infra US (us.openinfra.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
It was very good. The lady that took care of me was very nice. She knew what she was doing. I give her a five star. I wish Open Infra had a 24/7 service. From 8pm yesterday I didn't have no service. If you don't fix this problem you are going to loose customers. I like Open Infra but this issue has to be solved. Thank you.
How the heck does this company have a 4.4 star review. It's gotta be fudged reviews! How many times does the internet have to go out a month before I can get out of this contract!?!?! The internet is always going down for days. Do not get internet through this company. So tired of paying for it and not getting full service.
Open Infra is hands-down, the WORST company I’ve ever gone with. Ive had more outages than I have EVER had with any other company in my life. Their outage isn’t just for a few minutes, it’s for days upon days. I am absolutely disgusted. I work from home and have missed so many days because of this company.Don’t waist your time or frustration on this company!!
Chase the technician that came out to reconnect us was extremely nice and thorough! We are still dealing with the lines being buried under the street. Hopefully, this will happen soon.
Dear Janice, Thank you for your kind feedback! We’re very happy to hear that Chase provided you with such a positive experience. We’ll be sure to share your compliments with him. It’s great to know that he was friendly, thorough, and able to help with reconnecting your service. We understand that you are still waiting for the remaining work regarding the lines being buried under the street, and we hope this can be completed soon so everything is fully resolved. Thank you again for taking the time to share your experience. Please don’t hesitate to reach out if you need any further assistance. Kind regards, Ana Customer Service
Dear Tom, Thank you very much for your kind feedback! We truly appreciate you taking the time to share your experience. It is wonderful to hear that you are satisfied with our customer service and support. Providing helpful, reliable, and friendly assistance to our customers is something we value greatly. Please feel free to reach out again if you need any help or have any questions in the future. Kind regards, Kobe Customer Service
Mel was very helpful. Every time I have had to call. I have been well taken care of. Thanks
Dear Paul, Thank you so much for your kind words and for taking the time to share your experience. I’m very happy to hear that you have felt well taken care of every time you have contacted us. Providing helpful and reliable support is very important to me, and I truly appreciate your trust and positive feedback. Thank you again, Paul. Please don’t hesitate to get in touch if you need any further assistance in the future. Kind regards, Mel Customer Service
Hi Lydia! Thank you so much for your kind words. I’m really happy to hear that you had a great experience and that I was able to assist you. Providing friendly and helpful support is always my goal, and I truly appreciate you taking the time to share your feedback. Thank you for your trust, and please don’t hesitate to reach out if you need any help in the future. Best regards, Mella Customer Service
Thank you for the assistance getting our issues resolved.
Hi Jack! Thank you for taking the time to leave your feedback. We are happy to hear that we were able to assist you and help get your issues resolved. Providing effective support and making sure our customers receive the help they need is very important to us. We appreciate your kind words and are grateful for the opportunity to assist you. Please do not hesitate to reach out if you need any further support in the future. Best regards, Jakob Customer Service
We experience outages or spotty connectivity on a monthly basis. I quit calling customer support, and if the outage is more than a couple of hours I get out the Starlink dish and use that for a day or two until service returns. I have been promised credits for outages, but they never materialize. Starlink is far more reliable.
Hi Jeff! We sincerely apologize for the repeated outages and connectivity issues you have experienced. We fully understand how frustrating this must be, especially when you depend on a reliable internet connection. We also appreciate your concerns regarding the promised credits and understand your disappointment if these have not been applied as expected. We take this feedback seriously and would like the opportunity to review what has happened in your case. A manager will be reaching out to you directly to discuss your experience, look into the issues you have raised, and help address your concerns. We truly apologize for the inconvenience and appreciate your patience while we work to review this matter. Best regards, Alex Customer Service
Tech support was great. Though my issue was not resolved do to personal router issues, support was prompt and attentive!!
Hi Carla! Thank you for taking the time to share your feedback. We are glad to hear that you had a positive experience with our tech support team and that our assistance was prompt and attentive. We understand that your issue could not be fully resolved due to your personal router, but we appreciate your understanding and cooperation during the troubleshooting process. Thank you for your kind words. We are always here to help whenever you need support. Best regards, Rence Customer Service
Tech called me back and I explained how it. Was Birdfy problem
Hi Douglas! Thank you for taking the time to share your feedback. We are glad to hear that our technician was able to get back to you and that you had the opportunity to explain the issue. We appreciate your cooperation in helping us understand the situation and work toward the right solution. Thank you for choosing us. We are always here to assist you whenever you need support. Best regards, Dan Customer Service
I had a great experience! Dan addressed all of my concerns, resolved every issue efficiently, and went above and beyond to get me the best deal possible. I truly appreciate his excellent customer service and would highly recommend working with him.
Hi Cindy! Thank you so much for your kind words and for taking the time to leave a review. I’m very happy to hear that I was able to help address your concerns and find a solution that worked well for you. My goal is always to make sure our customers feel heard and receive the best possible support. I truly appreciate your feedback and your recommendation. It was a pleasure assisting you, and please don’t hesitate to reach out if you need any help in the future. Best regards, Dan Customer Service
Quick service and was so nice
Hi Patricia! Thank you so much for your lovely review. We are happy to hear that you received quick service and that you had a pleasant experience with our team. We truly appreciate your kind words and are glad we could provide the support you needed. Thank you for choosing us, and please feel free to reach out anytime you need assistance in the future. Best regards, AJ Customer Service
Good job on the fiber. runs great
Hi Larry! Thank you for your great review. We are pleased to hear that your fiber service is running well and that you are satisfied with the performance. We appreciate your feedback and are happy to know that you are enjoying a reliable connection. Thank you for choosing us, and we will continue working to provide the quality service you expect. Best regards, Jefrey Customer Service
Customer server staff is always very nice and polite.
Hi Mike! Thank you for taking the time to leave us your feedback. We are happy to hear that you have had a positive experience with our customer service team and that our staff have been friendly and polite. Providing helpful and respectful support is very important to us, and we truly appreciate your kind words. Thank you for your trust and for being a valued customer. We are always here to assist you whenever you need us. Best regards, Ana Customer Service
Hi Donna! Thank you very much for your kind review. We are delighted to hear that you had an excellent experience with our service. Your feedback means a lot to us and motivates our team to continue providing helpful and reliable support to our customers. Thank you for choosing us, and we look forward to assisting you again whenever you need us. Best regards, Kobe Customer Service
Phone call was great, he was very helpful. The problems: 1. You ran a fiber line through the hard plastic shield of my septic tank, dangerous and irresponsible at the least. 2. Nobody contacted me because the account said my contact info is wrong. My account has 2 valid emails, nobody reached out. The phone number is right, but you put a ‘1’ before it so it has too many digits. Nobody could figure that out? Nobody could email me? I have had to call multiple times now only to find my repair is not even scheduled because of incompetence on your end. The incompetence started with the installation, and continues today.
Hi James! We are truly sorry to hear about your experience and understand your frustration regarding the issues you have described. It is concerning to hear your comments about the fiber installation, the lack of communication, and the difficulties you have experienced while trying to get your repair scheduled. We appreciate your positive feedback regarding the phone support you received and are glad our representative was able to assist you. However, we understand that this does not make up for the inconvenience and frustration caused by the overall situation. We take your concerns very seriously and have forwarded your case for further review. A manager will be reaching out to you directly to discuss the situation and look into the matters you have raised. We sincerely apologize for the inconvenience and the experience you have had. We appreciate your patience and hope we can help resolve this matter. Best regards, Darwin Customer Service
This is the worst internet service I have ever been involved with. It is constantly off. I run a business and rely on an internet connection to be able to work. Don't be fooled be a claim of fast internet, it is no faster than any other service. Then they say you signed a one year contract and won't let you out, which I don't remember signing. Nothing but a typical scam.
Hi! We are truly sorry to hear that you have been experiencing ongoing issues with your internet connection and understand how frustrating this must be, especially when you rely on a stable connection for your business. We take your feedback seriously and would like the opportunity to investigate what has happened in your case, including the concerns regarding the service performance and contract information. We have sent a contact request through Trustpilot and kindly ask you to provide your details so that we can locate your account and review the matter further. Our goal is always to provide reliable service, clear communication, and a positive experience for our customers. We sincerely apologize that your experience has not met these expectations. We hope to hear back from you so we can look into this and assist you further. Best regards, Rodriguez Customer Service
The internet was down for 2 days and my company works from home for our business. It was very frustrating but really this was the first time I had had problems. Service since then has been great compared to what our community had before. Customer service has been really great on keeping me informed
Hi Carolyn! We completely understand how frustrating it must have been to be without internet for two days, especially when your company relies on a stable connection for working from home. We sincerely apologize for the inconvenience this caused. At the same time, we truly appreciate your understanding and are happy to hear that this was your first major issue and that your service has been performing well since then. It also means a lot to hear that our customer service team kept you informed throughout the process. Thank you for your trust and for sharing your honest feedback. We are grateful to have you as a customer and will continue working to provide reliable service and support. Best regards, Mella Customer Service
Solid, reliable uptime service. 1 gigabit at $45/month. Price never changes. I love these guys! It would take a lot to make me change providers. All around excellence. And they were first in my neighborhood and still the best service and deal!
Hi Bob! Thank you so much for your fantastic review. We are truly happy to hear that you are satisfied with the reliability of our service, the speed you receive, and the value of your subscription. It means a lot to us to know that you appreciate our consistent pricing and that we have earned your trust over the years. We are grateful to have you as a customer and will continue working hard to provide the quality and reliability you expect from us. Thank you again for your kind words and continued support. Best regards, Alex Customer Service
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