Open Infra US (us.openinfra.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
The installer was friendly, helpful and knowledgable.
Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was quickly refunded for part of the month, and Emil helped me to return the equipment.
Reply from Open Infra US2026-04-23
Hi,
Thank you for sharing your experience — we really appreciate it.
We’re glad to hear that the installation went smoothly and that you found our support team easy to reach whenever you needed assistance. It’s also good to know that the refund process and equipment return were handled quickly and without hassle.
I’m happy I could assist you with the return of the equipment, and I appreciate your kind words.
If you ever need help again in the future, don’t hesitate to reach out.
Kind regards,
Emil
Customer Service
C
Christopher · 2 reviews · Verified · Experienced 2026-02-23 ·
★★★★★
This is a very unique technical issue…
This is a very unique technical issue after a power outage and the service tech was able to reboot the ONT device and save me a trip home after my router had come back up. Excellent customer service.
Dan was great, I appreciate having very technical people on the front line. And not only that, he listened to my concern versus trying to read from a script. I appreciate that.
Reply from Open Infra US2026-02-25
Hi Christopher,
Thank you very much for taking the time to share your experience — it truly means a lot to hear such positive feedback.
I’m really glad I could help resolve the issue after the power outage and save you the trip home by getting the ONT device rebooted while your router was coming back online. Situations like this can be frustrating, so it’s great to know we were able to get everything working again for you.
I also really appreciate your kind words about our approach to support. Listening carefully to your concern and making sure we address the actual problem rather than just following a script is something I truly value, and I’m happy it made a difference for you.
If you ever need help in the future, please don’t hesitate to reach out. It was a pleasure assisting you.
Kind regards,
Dan
Customer Service
