Open Infra US (us.openinfra.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
Very good, they helped me to solve the problem. Thank you
Hello Marielena, Thank you very much for your feedback! We’re glad to hear that we were able to help you solve the problem. We truly appreciate you taking the time to leave a review. Please don’t hesitate to contact us again if you need any further assistance. Kind regards, Mella Customer Service
I paid for the 8 GB plan for years without ever actually receiving that amount of data. I know you guys metered my connection, which is dishonest at best. The $100 service fee you charge to fix problems that shouldn't be present in the first place is also very poor customer service in my opinion. I am not surprised you guys closed up shop and left town.
Hi Chase, Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration regarding your data plan and the experience you’ve described. We understand how disappointing it must feel if your expectations around your 8 GB plan were not met. Concerns about billing, metering, and service fees are taken seriously, and we regret that this has led to dissatisfaction. We have now submitted a request via Trustpilot so we can obtain your contact details and get in touch with you directly to review this matter further and better understand what happened. Kind regards, Alex Customer Support
It was exceptional; specifically b/c the irrigation company destroyed my cable line and it's basketball finals. Your representative (A. Rodriguez) was particularly understanding and professional in resolving my issue by getting a technician to my home allowing me to watch the game. There really are no words to properly depict how appreciative I am of how sympathetic he was. Great way to take care of your clients outstanding service way to to go Alex we wont forget this.
Hi Terry, Thank you so much for sharing your experience. We’re really pleased to hear that A. Rodriguez was able to step in quickly and handle the situation with understanding and professionalism, especially given how important the timing was for you. It’s great to know he was able to arrange a technician and help get things resolved so you could get back to enjoying your evening. We truly appreciate your kind words and will make sure Alex hears your feedback. Kind regards, Mella Customer Support
Rodriguez provided excellent customer service 👏
Hi Dora, Thank you very much for your kind feedback. I’m really glad I could assist you and that you were happy with the service. It means a lot to hear that it made a positive difference for you. If you ever need help again in the future, don’t hesitate to reach out. Kind regards, Rodriguez Customer Support
Chase communicated well, was prompt, helpful and made sure everything worked before he left. He was even courteous enough to take off his shoes as he came in the house. Couldn't ask for better service for him.
Hi Ritchie, Thank you for your kind feedback. We’re delighted to hear that Chase provided such excellent service, communicated well, arrived promptly, and made sure everything was working before leaving. It’s also great to hear his consideration in taking off his shoes was appreciated. We’ll make sure your comments are passed on to Chase and the team. Kind regards, Kobe Customer Support
The repairs where great. Getting repairs in the first place was not. It took about 2 weeks a several calls before the repairs where dispatched.
Hi William, Thank you for your feedback. We’re glad to hear that the repairs themselves were great, but we’re very sorry to learn about the delay and the difficulty you experienced in getting the repairs dispatched in the first place. Taking around two weeks and requiring several calls is not the experience we aim to provide. We understand how frustrating that must have been, and we will review what happened to ensure our dispatch process is faster and more responsive in the future. We appreciate you bringing this to our attention, and we hope to serve you more smoothly next time. Kind regards, Rodriguez Customer Support
Amanda and Belinda in customer service were amazing. I work from home and the earliest appt they could give me was 3 days out and they were kind enough to bring me a hot spot so I could continue to work until they could get to my home to fix my broken line. Alexander emailed me the day before my appointment to check to make sure everything was ok. My technician, Chase has been wonderful also.
Hi Staci, Thank you so much for your kind feedback! I really appreciate you taking the time to share your experience, and I’m glad my check-in ahead of your appointment was helpful. It’s great to hear that the temporary solution with the hotspot and the support from the team made things easier for you while waiting for the repair. We’re always here if you need anything in the future. Kind regards Alexander, Customer Service
I call Open Infra to inform that my internet was down they took care of me the next day fixing the problem and getting the internet line back up.
Hi JC, Thank you for your feedback! We’re glad to hear that we could assist you quickly and get your internet connection back up and running the following day. We appreciate you taking the time to share your experience. Please don’t hesitate to contact us again if you need any further assistance. Kind regards Karlo Customer Service
I emailed Customer Service on Friday, and received a call not more than an hour later from them. I was told someone from the Company would be out to assess and hopefully solve the problem the same day. Lo and behold, someone came out and responded to my complaint. The box is now back at its' "Normal" noise level. The problem was taken care of very promptly. We had a very noisy box installed on our street corner by Open Infra more than a year ago. The sound, when unchecked, permeates our house's walls, and our peace. After the initial installation, and several months of emails and calls, O.I. worked with us to come up with a solution to lessen the noise emitted from their cooling system. It is now functioning at a "More acceptable" noise level. I was also told on that Friday that I called, that Open Infra was still working to try and find a more quiet solution to our noise problem by trying to find a quieter cooling system. We do appreciate their willingness to try and do the right thing.
Hi Karen, Thank you very much for your detailed feedback. We’re glad to hear that your recent request was handled promptly and that the issue was assessed and resolved quickly. We also appreciate your recognition of the ongoing efforts to find a more suitable long-term solution regarding the noise situation. Your feedback is very valuable to us, and we truly appreciate you taking the time to share your experience. Kind regards, Darwin Customer Service
Helpful and fast service ! Thank you
Hi Bethany, Thank you very much for your kind feedback! We’re glad to hear that you experienced both helpful and fast service. We truly appreciate you taking the time to share your experience. Kind regards, Mella Customer Service
Customer service provided by Karlo, Alex and Alexander was superb. My line was cut by a contractor on a Friday (late afternoon) so was pretty sure no one would be available to take my call. I called customer service and no one answered. About 20 minutes later Karlo called to see if I needed help. He was great in getting my info and passing on go get repaired. A week later a different contractor destroyed my cable again. Alexander and Alex went out of their way to make sure I got it fixed as soon as possible. Alexander followed up to make sure my service was restored. The Tech (sorry I don’t have his name) did both repairs. He was very professional and got my line repaired, both times, in a timely manner. Superb job done by everyone who helped me.
Hi Kerry, Thank you very much for your detailed and wonderful feedback. We are truly pleased to hear that Karlo, Alex, and Alexander were able to support you so well throughout both incidents, and that the repairs were handled quickly and professionally each time. It means a lot to us to know that you felt well taken care of, especially in a frustrating situation like this. We will make sure your kind words are shared with everyone involved. Kind regards, Kobe Customer Service
Excellent service, thanks.
Hi Damaris, Thank you very much for your kind feedback! We’re glad to hear that you are satisfied with our customer service support. We truly appreciate you taking the time to share your experience. Kind regards, Emil Customer Service
We had Open Infra from the beginning when it was installed initially in our neighborhood and it was managed by Infinity Broadband. Infinity was not customer friendly and would not call back or respond to any service needs, so we discontinued our service with them. Dan and Alexander from Open Infra were quick to respond back to me and set up the repair on our outside line and get us back up and running quickly. Very friendly and knowledgeable with our situation. Thank you for everything.
Hi Brian, Thank you very much for your detailed and kind feedback. We’re really pleased to hear that Dan and Alexander were able to assist you quickly and get your service restored. It’s great to know that you felt well supported and that the situation was handled in a friendly and knowledgeable way. We truly appreciate you taking the time to share your experience. Kind regards, AJ Customer Service
A great customer service experience. So friendly and easy to talk to.
Hello Richard, Thank you very much for your kind feedback! We are really happy to hear that you had a great customer service experience and that you found the interaction friendly and easy. We truly appreciate you taking the time to share your thoughts. Kind regards, Kobe Customer Service
Hello Connie, Thank you very much for your kind feedback! We’re happy to hear that you found the support on the phone both nice and helpful. We truly appreciate you taking the time to share your experience. Kind regards, Rodriguez Customer Service
Customer service is great it's the product that keeps shutting down every now and then and sometimes gets back on fast and other times it takes awhile otherwise I have no other complaints . They alway work with you in these hard times.
Hi Thaddeus, Thank you very much for your feedback and for taking the time to share your experience. We’re glad to hear you’re satisfied with our customer service and that you feel supported when issues occur. We also appreciate your comments regarding the interruptions you’ve experienced with the product. We understand how frustrating this can be and we will make sure your feedback is passed on to the relevant team for further review and improvement. Kind regards, Alex Customer Service
Customer service is always on point! Very polite, easy to understand their instructions and always able to fix any issues. Today was the same! Thank you
Hi Susan, Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently find our customer service polite, clear, and helpful in resolving any issues. It’s great to know we could support you again today as well. We truly appreciate you taking the time to share your experience. Kind regards, Rence Customer Service
Friendly operator, listened to my problem, responded promptly, and fixed the problem.
Hello David, Thank you very much for your feedback! We’re glad to hear that you felt listened to and that your issue was handled promptly and resolved. We truly appreciate you taking the time to share your experience. Kind regards, Dan Customer Service
Kept us updated about the outage. However the message stated going to your web site to find out info. No INTERNET TO CHECK THIS OUT. look at what you are putting out on the phone
Dear Customer, Thank you for your feedback and for pointing this out. We’re glad to hear that you received updates during the outage, but we also understand the frustration with being directed to the website when the internet was down. That’s a very fair point, and we’ll take this with us to improve how we communicate during situations like this so the information is always accessible. Kind regards, Rence Customer Support
I had my service dropping regularly and had to reboot the modem (ONT) to restore connection. When I first called I got a little bit of a run around but in the end they sent out a field technician who replaced the modem and we were back up and running. The field technicians were prompt and fixed the issue right away. They were also very polite and nice to chat with. I then got a follow up call from Alexander to insure that the issue was fixed and that I was satisfied. Top notch all around team. Thanks!
Hi, Thank you for your detailed feedback! We’re really glad to hear that our field technicians were able to resolve the issue quickly and that everything has been running smoothly since the replacement of the modem. It’s also great to know that the follow-up call helped ensure everything was working as expected. We appreciate your patience through the process and your kind words about the team. Kind regards, Emil Customer Support
62 reviews matching