Open Infra US (us.openinfra.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 71% of negative reviews. Last updated 2026-08-10.
Hi Patricia, Thank you for your feedback! It’s great to hear that you felt well taken care of and that Mel was kind and helpful during your contact with us. We really appreciate you taking the time to share your experience! Kind regards, Mel Customer Service
Hi Becky, Thank you for your feedback! We’re really happy to hear that you’re pleased with our customer service. We appreciate you taking the time to share your experience! Kind regards, Juni Customer Support
The gentleman that contacted us was very professional. We recently had an outage and he was following up to make sure that our internet was working and at the correct speed. I appreciate his call and concern. Thank you!
Hi Carolyn, Thank you for your feedback! We’re glad to hear that you felt well taken care of during the recent outage and that the follow-up call was helpful. It’s important for us to make sure everything is working as it should after incidents like this, so we really appreciate you taking the time to share your experience. Kind regards, Emil Customer Support
The tech team was prompt and addressed the problem issues with our system with great confidence. They listened to our complaints and wound up replacing all of the older equipment. They tested the uploading and downloading signal strength to insure we were at the proper MPS level.
Hi Carmen, Thank you for your feedback! We’re really glad to hear that our technical team was able to help quickly and that you felt listened to throughout the process. It’s great that the issues could be resolved properly and that the equipment upgrade and signal checks made a difference for your connection. We appreciate you taking the time to share your experience! Kind regards, Jefrey Customer Support
Customer service has greatly improved. When I called for service the office was closed for the day, it was late. They called me back before I could call them again. Service scheduled and back working in record time. Thank you to all. Very professional through every level of communication. Techs were great & fast.
Hi Steven, Thank you for sharing your experience! We’re really pleased to hear that the support and communication met your expectations and that everything was handled quickly and professionally. It’s great to know the issue was resolved efficiently and that our technicians were able to get you back up and running in no time. We truly appreciate your kind words and trust in our service. Kind regards, Dan Customer Support
Talking to Rence was great. He gave me the information I asked for, and clearly annunciated. I was able to repeat back the information with no errors. Very friendly.
Hi Ian, Thank you very much for your kind words! I’m really glad to hear that the information was clear and easy to follow, and that you felt supported throughout our conversation. It was a pleasure speaking with you. Please don’t hesitate to reach out again if you need anything else. Kind regards, Rence Customer Service
He was very patient and carefully worked thru the problem and found the problem. Way better than my previous experiences
Hi Philip, Thank you very much for your kind review! We’re really pleased to hear that the issue could be identified and resolved, and that you felt supported throughout the process. It means a lot to us to know this was a better experience compared to your previous ones. We appreciate you taking the time to share your feedback. Kind regards, Jefrey Customer Service
My Internet service was disrupted as a result of another provider digging in the neighborhood. I decided at that time to switch my provider and they made the call to Open Infra about the repair needed. I have to be honest, in the past OI hasn't been the easiest to work with and the customer service person that I always seemed to get was arrogant and rude. I held my breath as to what kind of service I would receive. The workers came out and were great to work with, resolved the issues, got me connected to my new provider, and were gone in under two hours. I think that this is a sign that OI has made a commitment to much improved customer service, it seems so. In fact, the service call was followed up by an email asking how the service was...something I never had before. Good Job!
Hi Randy, Thank you very much for your detailed feedback! We’re really glad to hear that the issue was resolved quickly and that our team on site provided you with a positive experience. It’s also great to hear that you noticed improvements in our service and follow-up – we truly appreciate you sharing that. We’re continuously working to improve, and feedback like yours is very valuable to us. Please don’t hesitate to reach out if we can assist you again in the future. Kind regards, AJ Customer Service
Very Helpful The agent I worked with was very helpful, respectful and patient as we worked to identify the root cause of the performance issues I was experiencing.
Hi Brian, Thank you very much for your kind review! We’re glad to hear that our agent was able to support you in a helpful, respectful and patient manner while working through the performance issues. It’s great to know we could help identify the root cause. We truly appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can assist you again in the future. Kind regards, Dan Customer Service
Called to get a public IP thinking it may be a hassle. It was so smooth and fast. Already enjoying my public IP. Rence was knowledgeable and extremely helpful
Hi Margaret, Thank you very much for your kind review! I’m really glad to hear that getting your public IP was quick and smooth, and that everything worked out as expected. It was a pleasure assisting you. Please feel free to reach out again if you need anything else. Kind regards, Rence Customer Service
Been with yawl since you came to oak point some years ago. Your service is top notch, as are your people. Keep up the great work
Dear Customer, Thank you so much for your kind words and for being with us since we started in Oak Point! We truly appreciate your continued support and are very glad to hear that you’re happy with both our service and our team. Feedback like this means a lot to us. We’ll definitely keep up the good work! Kind regards, Alex Customer Service
We love the Fiber Optic. Its Fast. So far just a few minor problems. But overall Excellent.
Hi Steven, Thank you very much for your kind review! We’re glad to hear that you’re happy with the fiber service and that the overall experience has been excellent. We also appreciate your honest feedback about the minor issues – it helps us continue to improve. Please don’t hesitate to reach out if there is anything we can assist you with. Kind regards, Mella Customer Service
Very helpful in getting us through the transition, the reception is very good at fare price.
Hi Charles, Thank you very much for your kind review! We’re glad to hear that we could support you smoothly through the transition and that you are satisfied with the service and pricing. We really appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can assist you again in the future. Kind regards, Rence Customer Service
My question was answered, but not before we were disconnected. The lovely lady that I was talking with called me back IMMEDIATELY. I appreciated that so much.
Hello Ellen, Thank you very much for your kind feedback. We’re really glad to hear that your question was answered and that our representative quickly called you back after the disconnection. It’s great to know this was appreciated. We truly appreciate you taking the time to share your experience. Kind regards, Alex Customer Service
I was happy with the level of support for got previously. However, this time Alex was very helpful and walked me through the process in a very professional way and was able to help me pick the right plan. Thank you Alex
Hi Ahmed, Thank you very much for your kind feedback. I’m really glad to hear that I was able to help you in a professional way and guide you through the process, as well as assist you in choosing the right plan. It’s always great to know the support was helpful, and I truly appreciate you taking the time to share your experience. Kind regards, Alex Customer Support
Over the last few months outages have been getting more frequent and sometimes lasting over 12 hours, and suspiciously going out at exactly between 12:00 am - 1:00 am. We deeply regret getting this Internet, we were also promised fiber speeds but they also don't perform aswell.
Hi Alex, We are truly sorry to hear about your experience with frequent outages and performance not meeting expectations. We understand how frustrating this must be, especially when the service does not perform as promised. We have requested more information via Trustpilot so we can investigate what has happened in your case and review the situation in detail. Thank you for bringing this to our attention. Kind regards, Kobe Customer Service
As always, my phone call was promptly answered by a customer service representative who was delightful to talk to and who solved the problem and had my internet up and running in a very short time. Open Infra customer service representatives are the best in the business. Thank you.
Hello Donald, Thank you very much for your kind feedback. We’re really pleased to hear that your call was answered promptly, that you received friendly support, and that your issue was resolved quickly so your internet was back up and running. It’s great to know you value our customer service team so highly. We truly appreciate you taking the time to share your experience. Kind regards, Rodriguez Customer Service
Easy, saved money
Hello Murray, Thank you for your feedback. We’re glad to hear that you found the service easy to use and that you were able to save money. We appreciate you taking the time to share your experience. Kind regards, Dan Customer Service
The people I talked were awesome! They helped me in quick fashion!
Hello Cindy, Thank you for your wonderful feedback. We’re really happy to hear that the team you spoke with was able to assist you quickly and provide such a positive experience. We always aim to respond efficiently while making sure our customers feel supported, so it’s great to know we met that mark for you. If you ever need help again, we’re here for you. Best regards, Rodriguez Customer Service
A long process but we felt heard and felt valued as a customer. Dan kept us up to date, was polite, and went the “extra mile” for us.
Hello Sharon, Thank you for taking the time to share your experience with us. We understand that the process took some time, and we truly appreciate your patience throughout. It’s great to hear that you felt heard and valued as a customer. We’re especially glad that Dan kept you well informed, remained polite, and went the extra mile to support you—this is exactly the level of service we aim to provide. Your feedback means a lot to us, and we’ll be sure to pass your kind words on to Dan. If you need anything in the future, we’re always here to help. Best regards, Darwin Customer Service
62 reviews matching