USA Medical 回复2026-06-17Hi Sterlin, I’m really sorry. You’re right to be frustrated. If the package had not even been picked up yet after 5 days, we should not have been asking you for a review at that point.
That review request was sent automatically, but that’s still on us to have set up better. More importantly, your order should have had clearer movement and communication.
I’m Jake, and I’d like to personally make this right. Please email me at [email protected] or text our support line at 323-352-9131 with your order number/reference. If this was not already resolved, I’ll make sure you’re taken care of, whether that means a refund, replacement, or something extra for the trouble.
We respond within 24 hours, and I appreciate you calling this out.
Jake
USA Medical