Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Reviewers overwhelmingly had a great experience with this company, emphasizing overall reliability and satisfaction. Customers frequently praise the intuitive digital platform, noting that participating in testing projects and completing surveys is completely straightforward and genuinely enjoyable. Consumer feedback consistently highlights fast, dependable payments alongside professional communication, making it genuinely easy to earn extra money on the side.
Some reviewers were not happy with the buggy screen recorder tool, which often caused technical difficulties during important testing tasks. People also mentioned that repetitive screening questions frequently led to unexpected rejections and frustrating delays before tests could even start properly.
As far as reviewing and testing site goes, with this site you don't get too many opportunities. However, when you finally do get one, you will be frustrated with their recorder! It's like they're 5 years backwards. Assume you have 10mins on a test that is desktop based(cos that's where you deal with their recorder), you end up spending most of that time battling with the recorder. It pops up, it goes full screen, it retracts to a somewhat mid size, and again changes to a medium size. And in most cases when you answer to a scale response and you think it'd quickly take you onto the next question, bleh! It keeps you there staring and waiting for the next 60 seconds. It's a terrible recorder! I wonder if their employees can actually use that damned recorder themselves!
Maxence is absolutely amazing — incredibly efficient, quick, and hardworking. They consistently deliver high-quality results with great attention to detail and a positive attitude. It’s a real pleasure working with someone so dedicated and reliable. Highly recommend!
I was having some technical difficulties with one of my survey.
Reported the incident, and a personnel, Luis was super efficient and prompt, guided us what needs to be done. Real happy with the outcome.
Luis needs to be promoted!
Like everyone says you certainly don't get many opportunities to do tests for clients on this platform. But the problem is that when you do take tests they find a way to reject the work you've done and to not pay you. To me that is unacceptable.
This company is incapable of fixing their broken Chrome browser extension so it freezes constantly which impacts the quality of test recording. Instead of fixing their extension or realizing their fault in the situation, they place the blame on testers and their incompetent support team rejects test submissions for "poor quality". Do better!
Horrible experience and simply reflects the scam that this company is, let me explain my situation, I have been working on this type of projects for half a decade, maybe more, but my point is that I know how it works, yesterday I did a long test (40+ minutes of a unmoderated study) and I had some problems with their recorder, flickering, sometimes not appearing and lagging, I spoke about it on the test to let QA know that I was having technical problems from their end, to my surprise I come around the next day and I was rejected for poor quality of audio, highly strange because I use a very particular set for this type of studies, but I suspected foul play so I chatted with support and around the conversation the support person said thst the screen was blickering with black and was unusable as a test, completely understandable but a fault on their end, but the cherry on top that was basically the recorder fault was because of my connection ¿?, the same and only that just a few minutes ago finished a 1 on 1 study with no issues of an hour with recording and transcript from my pc, then support say to me that it was my fault and they aren't going to pay for my hour of work plus having pointed out that the recorder has problems, on the same conversation they changed the reason three times (poor audio to poor video to flickering screen and even black screen across the test) not recommend to gift time to this company, I had only surveys to this point and I personally going to stick with those, this experience told me that they don't own their errors and nit pick to pay for your time.
TLDR: Rejected payment for an hour test because their recorder is basically falling apart and changed reasons for rejection three times across the conversation but rejected after all, not recommend to do anything more than surveys, they nit pick to not pay.
Seem to make things a bit more difficult than need be. We shall see what the future holds though and if it improves I will change my review to 5 stars.
The support was quick, satisfactory and polite. This first experience with the support staff left a nice impact on me. Userlytics is a awesome workplace.
They look for ways to avoid paying you. They let you complete a 60-minute test and then find some reason to say that you missed a step or didn't complete something as required. So - you get nothing. It's not my fault their instructions are not always clear/complete. It's all part of the testing process. I bet they still collect from their customer for my participation.
Value your time and don't get in their trap for couple of dollars
CanI give even less! Don't waste your time with this testing! After a lot of questions, if you get the chance to do the long test, there is high chance that they pick on small things and reject it! Now it is like a trend and way of making money seems! It is easy to get people's view, not pay themand simply rate them low!!! What a scam!!! But glad to understand and catch it at first glance so I don't waste my time with them more!
I have got loads of test invites but always says we're looking for a different profile when my profile is 100% filled. It wasted my time and I could not get anything reasonable to test.
It waste my time asking many question while Study have already been taken
It waste my time asking many questions and then the answer is you are not quite fit for the test, I just finish booking a session and after more the 5-7 questions I got this: Fully Booked Sessions
We apologize, but it appears that all available sessions have been booked.
All open slots for this Study have already been taken, however, you shall be notified if more are added, if you know it is already booked up why do you kept active, to get my opinion for free! and no pay my time. such a game
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Outlier