Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
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Is Userlytics legit?
Userlytics (userlytics.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 21% of negative reviews; 70 of them were added in the last 12 months. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, emphasizing overall reliability and satisfaction. Customers frequently praise the intuitive digital platform, noting that participating in testing projects and completing surveys is completely straightforward and genuinely enjoyable. Consumer feedback consistently highlights fast, dependable payments alongside professional communication, making it genuinely easy to earn extra money on the side.
Some reviewers were not happy with the buggy screen recorder tool, which often caused technical difficulties during important testing tasks. People also mentioned that repetitive screening questions frequently led to unexpected rejections and frustrating delays before tests could even start properly.
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I am highly disappointed with Userlytics. For starters, I rarely even receive test invitations on this platform. But when an invite actually does come through, it is nearly impossible to qualify.
Every single time I open a screener and answer the questions, I am immediately met with the exact same automated message: "Thanks, but we're looking for something different." It feels like a massive waste of time to repeatedly fill out these screening questions just to get rejected seconds later. By comparison, platforms like UserTesting are far superior. UserTesting provides a much better volume of invites and a significantly fairer screening process. Userlytics really needs to fix its profile matching system so users aren't constantly jumping through hoops for nothing.
I was supported by Rachel of CS support for a missing payment as a tester and she was incredibly fast and professional.
The error was corrected and outcome was super positive.
Not bad for an occasional side hustle overall, but there are some inconveniences in usage.
- You can't contact a researcher. In case of technical problems with the study, you should communicate through support. It's very inconvenient, and last time it was unsuccessful, I couldn't resolve my issue.
- Strange system with payments. Instead of an exact day, it is some Fridays.
- Unclear system with your rating. You can't check it by yourself, again, only through support. Not all researchers give you a rating, and as a result, one bad rating can spoil your overall rating, even if there are many approved but unrated studies.
- You can't rate researchers. It would be helpful to have this opportunity too. You can pass your rating through support, but I assume it's useless.
Still worth a try, though.
I enjoy working with Userlytics because it’s fast, clear, and reliable. Within a short time, I receive useful insights that help me make better decisions. The platform feels professional yet very accessible. Truly a great experience.
I think the best thing about it is the people behind it. Whenever I've reached out to the support team, they've always been willing to help as much as possible. Thanks
It s super easy to fill the surveys very simple and fun. I highly recommend this app for anyone who wants to make money responding the interesting surveys online. Thank you
The Userlytics page is magnificent, the best for me. Easy study questions, everyone can participate, sign up, and start earning money. Payments are made quickly.
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