VacationVIP.com

Hello, Brandon. Thank you so much for sharing your wonderful experience with Chelsea! We're thrilled to hear that her politeness and energetic attitude made a positive impression on you; we're delighted she could help you book your vacation. We appreciate your feedback, and if there's anything else we can do for you, feel free to let us know. Wishing you a fantastic vacation ahead!

Hello, Antwyan. We are happy to hear that Elijah was able to help you with your booking. We are committed to giving our customers outstanding service, therefore it pleases us to hear that Elijah improved your experience. Please feel free to let us know if you have any questions.

Hi, Bill. Thank you for providing your feedback, we appreciate it.

Hi, Trishawn. Your satisfaction is of utmost importance to us, and we would like to assure you that we are fully committed to assisting you. We are genuinely disappointed to learn that you encountered difficulties reaching a vacation specialist. To better serve you, we have provided the hours of operation below (EST): Monday: 9 AM–10:30 PM Tuesday: 9 AM–10:30 PM Wednesday: 9 AM–10:30 PM Thursday: 9 AM–10:30 PM Friday: 9 AM–9 PM Saturday: 10 AM–6 PM Sunday: 10 AM–6 PM Please do not hesitate to reach out to us during these hours, and our dedicated team will be more than happy to assist you with any inquiries or concerns you may have.

Hello! Thank you for reaching out to us with positive feedback regarding our team. We appreciate it.

Hi, Derrick. Thank you for providing us with your feedback. If you ever have any questions, please feel free to reach out to me.

Dear Patti, Thank you so much for taking the time to share your wonderful five-star review about your experience with VacationVIP! We're thrilled to hear that your interactions with our reservations team have been awesome. Although you couldn't recall the name of the fantastic lady who assisted you, rest assured that your kind words will be shared with our team to recognize her outstanding service. We believe in providing exceptional customer service, and it's heartwarming to know that we've met your expectations. Thank you once again for choosing VacationVIP, and we can't wait to make your stay with us a memorable one!

Hi! We sincerely appreciate your wonderful review and your kind words about Kovash! We're thrilled to hear that Kovash went above and beyond to make your experience more than amazing.

Hi Mankeya, Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for the inconvenience caused by the misspelling of your address and city on your confirmation.We will review our processes to ensure that such mistakes are avoided in the future. On a positive note, we're pleased to hear that everything else about your experience was great. We're committed to providing exceptional service and will continue to work hard to improve our processes to better serve you in the future. Thank you for choosing VacationVIP!

Hi Sonya! We appreciate your five-star review and are delighted to hear about your positive experience with Chelsea. She is indeed a valuable member of our team, and it's wonderful to hear that she provided you with polite and helpful assistance. We're happy that Chelsea was able to explain everything in detail and address all your questions. Customer satisfaction is our top priority, and Chelsea's dedication to providing excellent service reflects that commitment. Should you ever require assistance in the future, please don't hesitate to reach out to Chelsea or our team. We're here to help and ensure your needs are met. Thank you for choosing VacationVIP!

Hi Sylvia, thanks for the five-star review!

Hi Sarah, Thank you for your five-star review!

Hi Keyanna, we're so happy we were able to upgrade your package! Have a wonderful vacation ahead.

Hello, Kena. We are genuinely sorry to learn about your experience with our services. We assure you that this does not align with our standards of service, and we are committed to resolving this matter promptly. We can conduct a thorough investigation into the charges and address the issue of your continued billing. Rest assured we will do everything in our power to assist you with this. Should you require any further assistance or have additional concerns, please do not hesitate to contact us at [email protected]. We are here to assist you promptly and ensure that your future interactions with us are more satisfactory.

Hello! We greatly appreciate your feedback, and we're delighted to hear that your experience was both informative and helpful. Our team strives to ensure clear communication and address all questions to provide you with the confidence and understanding you need for your upcoming visit. If you have any further inquiries or require additional assistance, please do not hesitate to reach out; we are here to assist you.

Thank you for providing us with your 5-star review. We appreciate it.

Hi, Bernard. We are so excited to hear that you that you had a wonderful experience! Let us know if you have any questions.

Hi, Dominique. We appreciate you booking with Vacation VIP. We look forward to your getaway!

Helllo, Chon. Thank you for sharing your positive experience with Carolina. We're delighted to hear that she provided you with a thorough and professional overview of our resort's benefits and amenities. We're excited for you visit in September! Feel free to share your excitement with friends and family! Thank you for booking with Vacation VIP!

Hi Jeanie. We sincerely apologize for the inconvenience you experienced. We understand how frustrating it can be when there are unexpected hurdles during the booking process. Our vacation packages are offered in partnership with select resorts, and as part of those partnerships, there are specific qualifications that must be met to participate in the promotion. These requirements are set by our resort partners, not by VacationVIP.com directly. We do our best to make these terms available early in the process, but we appreciate your feedback and will look into improving the communication around these qualifications moving forward. Again, we're glad to hear that the refund was processed, and we hope you'll consider us for future travel. If you have any further questions or concerns, please don’t hesitate to reach out.