VacationVIP.com

Hi, Rita. We are so happy to hear that you enjoyed your booking experience. If you have any questions, please feel free to let us know.

Hello. Thank you so much for your kind words! We're thrilled to hear about your fantastic experience with Kinson. It sounds like he went above and beyond to provide you with exceptional customer service, and we're delighted that he could secure your vacation in a timely manner. It's wonderful to know that Kinson's knowledge, professionalism, and customer-oriented approach left such a positive impression. We're confident that you'll have a fantastic trip, and we can't wait to serve you again in the future. Your support means a lot to us, and we're looking forward to continuing to exceed your expectations. Have a fantastic vacation! 🌟

Thanks William for taking the time to leave us a five-star review!

Hello, Anahit. We appreciate you reaching out, and apologize for any inconvenience. It appears you made a purchase of two vacation packages, one for yourself and one for your friend, with the intention of traveling together. The travel restrictions associated with group travel were communicated to you, explaining that aligning your preferred travel dates might be challenging. Unfortunately, this meant that your initial wish to travel simultaneously couldn't be fulfilled. Your friend eventually decided to cancel her booking and we appreciate her cooperative understanding, expressing her intention to book for a different time. We understand your preference to secure specific accommodations for yourself and her friend, not willing to accept the constraints posed by the Group Travel rule. Despite being informed about your friend's change of dates, you continued to prefer your accommodations. Although the promotional materials and privileges mentioned the Fairfield Inn, your desired dates were regrettably unavailable. It's important to clarify that at no point was we informed you about the possibility of booking at MT. Olympus as an alternative. Despite this, your booking was arranged, and your interactions were subsequently managed by Bluegreen (BG) rather than VIP. There is no record of a customer service agent advising you to "check out." It also appears you did choose to upgrade her room, a decision influenced by her your preference for a specific location. Bluegreen extended efforts to fulfill your wishes, leading to an accommodation at a higher-priced resort that involved an additional cost. This choice was made to align with your desired location. It's worth noting that Bluegreen not only accommodated your requests but also made the considerate gesture of exempting you from the tour requirement. You received a confirmation of your booking well before her travel dates, affording you the opportunity to contact Bluegreen and adjust your accommodations if needed. Your desired accommodations were met with earnest efforts by Bluegreen to meet her expectations. The situation underscores Bluegreen's commitment to customer satisfaction and its willingness to go the extra mile to cater to individual preferences. If you have any questions, please feel free to reach out to us at [email protected].

Hi, Joy! Thank you for the kind feedback, we appreciate it.

Thanks so much Terale for your five-star review!

Hello Matthew, we sincerely value your contact with us. long with thousands of customers, we strive to provide VIP service to our guests. VacationVIP works with some of the industry's best resorts and destinations across the world to bring you unparalleled value through our unique promotions. Our resort partners require certain qualifications and terms to be eligible for various promotions. We have been made aware that you are in the process of redeeming your bonus Cancun vacation. In pursuit of assisting you, numerous members of our team have already been in touch with you. Furthermore, we've supplied you with both the phone number and email of our esteemed resort partner. Rest assured, one of our managers has taken proactive steps to elevate this situation, and we remain fully committed to maintaining open communication with you. In the meantime, if you have any additional questions, please feel free to reach out to us at [email protected].

Hello, Asbury's! Thanks so much for your kind review and for the five-stars!

Hi Carrie, we're so pleased you were able to connect with Perry. Thanks so much for taking the time to leave us a review, and for your comments about the first time around. We're always looking to enhance our service and customer care, and comments like yours help us do just that :)

Hello, Amanda. We appreciate you reaching out, and apologize for any inconvenience. We greatly appreciate your feedback and concerns, and we would like to take this opportunity to address this. It is our utmost priority to provide excellent service to all of our valued clients, and after reviewing the calls that our resort partner has made with you, we displayed a significant display of respect. Our internal investigation has revealed a disparity between the account you have shared and the actual recorded interactions as our team consistently maintained the highest standards of professionalism and respect in all communication. We meticulously reviewed the communication between yourself and our representative, and we found no evidence of rudeness or inappropriate behavior on our representative's part. Our commitment to providing courteous and respectful service is unwavering. Furthermore, our investigation has revealed that you communicated to a resort representative of your decision not to participate in the tour, a statement that was subsequently conveyed to us. However,in order to qualify for the offer, a resort preview is required. In the spirit of resolving this matter to your satisfaction, we have noted your concerns about the additional Bluegreen package you purchased. We understand that your circumstances may have changed, and we want to assure you that we are processing a refund for the add-on package. Additionally, we are pleased to inform you that we have received an update from the resort indicating your rescheduled tour date. We encourage you to reach out to us directly if you have any further questions or concerns at [email protected].

Hi Evelyn, thanks for sharing your positive comments!

Thanks Tonio for your five-star review!

Hello, Robert. Thank you for the kind review. We appreciate it!

Hi, Loretta. Thank you for the wonderful review, we love hearing wonderful feedback about our awesome team members.

Hi Abby, thanks for your review and for the five-stars! We hope you have a wonderful family vacation :)

Hello, we are happy to hear that you found the booking process to be fast! If you ever have any questions please feel free to let us know.

Hi, Kathy. Thank you for the amazing feedback. We are so happy to have been able to assisted you!

Hi, Angel. Thank you for the amazing words regarding our team member Perry! We appreciate it.

Hi, Warren. Thank you for providing your feedback about your booking experience. Please let us know if you have any questions.

Hi, Lynn. Thank you for providing us with feedback regarding your experience. If you happen to have any additional questions, please feel free to let us know.