Valentte

Hi there, I’m really sorry to hear you’re disappointed, especially after visiting us at the NEC. That definitely isn’t the experience we’d expect with our reed diffusers, particularly in smaller rooms, and we’d really like to look into this for you. Scent strength and evaporation can sometimes be affected by placement, airflow, or temperature, but 2 weeks is still not what we’d expect. If you’re happy to, please could you email our customer service team at [email protected] with your order details? They’ll be able to investigate properly and help resolve this for you. Thank you, Valentte

Thank you for taking the time to leave your feedback, and I’m really sorry to hear you’re disappointed with your order. We would really like the opportunity to look into this for you and help resolve it. Could you please pop us an email at [email protected] with your order details, so our team can assist you further? The Valentte Team

Thank you so much for your lovely review and for your kind words 😊 I’m really pleased to hear you’re happy with your order and that we were able to help resolve the issue for you quickly. It’s great to know you’re enjoying the rest of your products as well! We really appreciate your support. The Valentte Team

Thank you for taking the time to leave your feedback, and I am truly sorry for the experience you’ve described. We completely understand how disappointing and upsetting this must have been. This is not the standard of service we aim to provide. We will be reaching back out to you directly so we can properly look into what happened here and do our very best to make this right for you. The Valentte Team

Thank you so much for your lovely review — we really appreciate you taking the time to share your experience. We are so pleased to hear you’re enjoying your diffusers, candles, and soaps, and that everything is making your home smell beautiful. We're also glad we were able to get the broken diffuser replaced for you quickly — that’s exactly the level of service we always aim to provide. Thanks again for your continued support, it means a lot to us. The Valentte Team

Thank you so much for your lovely review. We’re absolutely delighted to hear how much you’re enjoying our diffusers and that they’re making your home smell heavenly. It’s especially wonderful to know you’re now sharing them as gifts too — that really means a lot to us. We’re also really pleased our customer service team was able to help you so quickly and positively. Thank you again for your kind words and support, it truly means the world to us. The Valentte Team

Hi Michelle, Thank you so much for your amazing review and for choosing us again! We're absolutely delighted to hear this was your third, and biggest, order with us. It means a lot to know that you feel confident using our products around your pets and baby, and that you can enjoy beautiful home fragrance without worrying about toxins. We're so pleased you're loving Turkish Rose again, and it's wonderful to hear Mango & Pineapple and Twilight Mist have become new favourites too! We're also glad you enjoyed the complimentary Neroli & Lemon gift box. It's fantastic to hear that just one candle fills your home so quickly and that pairing it with our reed diffusers keeps your home smelling amazing all the time. Thank you for your continued support and for taking the time to share your experience. We can't wait to welcome you back for your next order! Regards Valentte

Thank you so much for your wonderful review! 💚 We're absolutely delighted to hear how much you're enjoying our products and that you've come back to order from us again and again. It means so much to us that you've been impressed with both the quality of our fragrances and the service you've received. Thank you for your recommendation and for your continued support—we hope you enjoy every one of your future orders! 😊 The Valentte Team

Thank you so much for taking the time to leave such a lovely review 😊 We’re really pleased to hear everything arrived well and that the issue with your candle was resolved quickly for you. It’s always our aim to make things as smooth and straightforward as possible, so it’s great to know our customer service was able to help. We’re also delighted you’re enjoying the fragrances and that you’ve been happy with your previous orders too 💛 Thank you again for your kind words and continued support, it truly means a lot. Kind regards, Valentte

Thank you so much for taking the time to leave such a wonderful review 😊 We’re absolutely delighted to hear how much you’re enjoying your diffusers, especially the Pineapple & Mango fragrance, it’s lovely to know your visitors are noticing it too! It means a lot to hear that you regularly shop with us and even share Valentte with family and friends. We’re so grateful for your continued support and are really pleased the refill options are working well for you 💛 Thank you again for your kind words, they truly mean everything to us. Kind regards, Valentte

Thank you so much for your wonderful 5-star review! Thank you for your kind words and for choosing Valentte. We really appreciate your support and look forward to welcoming you back again soon! 💚 The Valentte Team

Thank you so much for your wonderful review and for choosing us again! We're delighted to hear you're enjoying your reed diffuser, candle and especially the body butter. It's fantastic to know it's become your favourite and that you're loving how long the fragrance lasts on your skin. We really appreciate your continued support and hope you continue to enjoy exploring our range. The Valentte Team

Thank you for taking the time to leave your review. We're very sorry to hear that you've been disappointed with your recent experience. We understand your concerns, and we're already in contact with you directly and are working with you to resolve this matter. We appreciate your patience while we investigate, and we'll continue to do everything we can to reach a satisfactory outcome. Kind regards, The Valentte Team

Hi there, I’m really sorry to hear that you’ve had this experience and that the fragrances didn’t meet your expectations, especially as you’ve ended up having to throw them away. That’s certainly not the standard we aim for, and we’d really like to look into this further for you and help put things right. Please contact us at [email protected] with your order details so we can investigate and resolve this for you as quickly as possible . Thank you, Valentte

Hi 😊 I’m really sorry to hear about your experience with the diffusers. We’d really like to look into this for you and help if we can. Please could you contact us at [email protected] so we can investigate properly and support you further? Thank you, Valentte

Hi, Thank you so much for your lovely review! 😊 We're absolutely delighted to hear your order arrived so quickly and that you're enjoying the Mango & Pineapple diffuser, it sounds like a perfect choice! It’s great to know the fragrance is filling your home and that you’re happy with your experience. We really appreciate you taking the time to share your feedback and your recommendation means a lot to us. Thank you, Valentte

Hi Karen, Thank you so much for your wonderful review! We're delighted to hear you've had such a positive experience with our team and that we've been able to resolve any issues quickly for you. It's fantastic to know you're enjoying our products, especially our Rosemary & Lemongrass collection—it's one of our favourites too! We're so pleased you love the fragrances across our diffusers, hand wash, soaps, and room sprays. Thank you again for your kind words and support. We really appreciate it and look forward to welcoming you back soon! Valentte

Hi there! Thank you so much for your wonderful review 😊 We’re truly delighted to hear how much you enjoy our products and service. It means a lot that Lemongrass & Rosemary is your favourite and brings such a fresh, calming feel to your home. We’re also so pleased your friends and family love the gift sets and that you’ve had such a positive experience with us overall. Your support is greatly appreciated 💛 Thank you, Valentte

Hello Quita, Thank you so much for your lovely review and for being such a loyal customer! We're delighted to hear that you were able to stock up on your favourite Wild Berries & Fig fragrance once it was back in stock. It's also great to know your order arrived so quickly. We're sorry that one of the items leaked during transit, but we're pleased Stacey was able to resolve the issue promptly for you. We'll be sure to pass your kind comments on to her – she'll be delighted to hear them. Thank you again for your wonderful feedback. It means so much to us that you love our fragrances and find they last so well. We truly appreciate your continued support and look forward to sending you many more beautifully scented orders! Valentte

Hi there, Thank you for your feedback and I’m really sorry for the trouble you experienced with the referral code and getting in touch with us. i can see this has now been resolved. We did have a temporary issue with our inbox, but I can confirm this has now been resolved. Thank you for your patience and for bringing this to our attention, and I’m sorry again for the inconvenience caused. Thank you, Valentte