Valentte (valentte.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 81% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
Jennifer Watton · 1 review · Experienced 2026-08-06 ·
★★★★★
Top Company and top scents.
I have been using Valentte for a few years and absolutely love their scents, they are long lasting and smell delicious. I ordered perfume for my mum (Amber carnival) and it smells absolutely amazing and lasts so long on her. Recently I ordered a gift set and unfortunately Royal Mail didn’t deliver it, I chased it up but it appeared to have gone missing! Valentte were amazing and sent me a replacement set. I would (and do) recommend this company for their
products and amazing customer service.
Reply from Valentte2026-08-09
Thank you so much for your wonderful 5-star review! 🌿❤️ It means a lot to hear that you’ve been enjoying Valentte for a few years and that you love the longevity of our scents.
We’re especially delighted to hear that your mum is enjoying the Amber Carnival perfume!
Thank you for your continued support and for recommending us to others — we really do appreciate it!
The Valentte Team
The diffusers all smell beautiful as do the candles & body wash .
Personally there the best Ive used
R
Rachel · 5 reviews · Experienced 2026-08-04 ·
★★★★★
First time purchase
First time purchase, received the order quick but found one of the scents wasnt what I expected, I contacted customer service and dealt with Natasha who arranged a replacement, she also arranged the free diffuser that I had missed after spending a certsin amount. The scents are strong and really nice.
I have placed a further order due to the experience I had with Natasha, excellent customer service and credit to the company. Looking forward to my next delivery
Reply from Valentte2026-08-07
Thank you so much for your wonderful review! 💛
We’re delighted to hear that you’re enjoying your Valentte fragrances and that we were able to help make your first experience a positive one.
We really appreciate your kind words about our customer service team — we always want to make sure our customers feel looked after and supported.
Thank you again for choosing Valentte, and we hope you love your next delivery just as much! ✨
The Valentte Team
L
Lorraine Green · 1 review · Experienced 2026-08-04 ·
★★★★★
Another repeat order
Another repeat order, as I love their lavender candles, diffusers and hand gel.
I Try and buy when there are special offers, and I’m always really pleased with the speed of delivery (via Royal Mail).
Any queries are always resolved pdq by the very friendly and efficient customer services team. Many thanks everyone.
Reply from Valentte2026-08-06
Hi there,
Thank you so much for your lovely review!
We’re delighted to hear how much you love our Lavender range and that you’re always happy with our service. It’s wonderful to hear our team has been able to help whenever needed.
We really appreciate your continued support!
Thank you,
Valentte
Excellent delivery and customer service. Really happy with my orders and will be buying again!
Reply from Valentte2026-08-05
Thank you so much for your lovely review! ✨
We’re so pleased to hear you’ve been happy with your orders, delivery, and the service you received from our team.
It means so much to know you’ll be shopping with us again, and we can’t wait to help you find your next favourite fragrance. 💛
Thank you again for your support!
W
Wendy · 18 reviews · Experienced 2026-08-05 ·
★★★★★
Delighted with purchases
Delighted with purchases. I’ve ordered a few times now, love the Lemongrass and Rosemary, such a gorgeous scent that fills the house. Any time I’ve contacted support they have answered immediately and been super helpful!
Highly recommend
Reply from Valentte2026-08-05
Thank you so much for your wonderful review! 💛
We’re delighted to hear how much you’re enjoying your Valentte purchases, and Lemongrass & Rosemary is such a lovely favourite of ours too — we’re so pleased it’s helping to make your home smell amazing.
It’s also wonderful to hear your kind words about our support team. We always want our customers to feel looked after, so your feedback really means a lot to us.
Thank you again for your continued support and for recommending us! ✨
The Valentte Team
Very little scent despite turning the reeds daily. Very disappointed with all 4 diffusers. I have placed them near to spots with a good airflow/high traffic area as suggested. Gave them plenty of time before reviewing but very unhappy that there is very little scent unless directly over the diffuser
Reply from Valentte2026-08-04
We’re really sorry to hear you’ve been disappointed with your diffusers. We completely understand how frustrating it is when you’ve followed the recommended steps and still aren’t getting the fragrance experience you expected.
We’d really appreciate the opportunity to look into this for you and help resolve it. Please could you email our support team at [email protected] with your order details, and we’ll be happy to investigate this further.
The Valentte Team
L
Laura Polo · 5 reviews · Experienced 2026-07-29 ·
★★★★★
My order of the While Neroli and Lemon…
My order of the While Neroli and Lemon diffuser oil had leaked in the packaging, Valentte immediately sent me a new White Neroli and Lemon diffuser.
The post lady was very impressed with the lovely smell and asked about the company and order - another new client joining Valentte!!
Reply from Valentte2026-08-03
Thank you so much for your lovely 5-star review! 💕 We’re so pleased we could get your White Neroli & Lemon diffuser replaced quickly, and we absolutely love that the beautiful scent caught your post lady’s attention too! 😄 It sounds like we may have gained another Valentte fan! Thank you for your kind words and for recommending us. We really appreciate your support! 🌸✨
The Valentte Team
G
Guest · 7 reviews · Experienced 2026-08-02 ·
★★★★★
valentte are the best diffuser and candle brand
I love valentte products. I’ve always got candles lit and diffusers dotted around, have done for years. I’ve been using valentte for almost a year now, I’ll never use anything else. My house smells amazing all the time and the scents actually last until the product runs out! One diffuser normally last around 6-8 weeks. Lemon and white neroli is my go too in every room. Today I got a lavender diffuser as a freebie, smells so beautiful!
Reply from Valentte2026-08-02
Hi,
Thank you so much for your wonderful review! 💛
We're absolutely delighted to hear how much you're enjoying our products. It means so much to us that you've made Valentte your go-to for candles and diffusers, and we're thrilled that your home smells amazing all the time!
Thank you,
Valentte
Y
Yvonne · 29 reviews · Experienced 2026-07-28 ·
★★★★★
I am buying for the third time - love everything about Valentte
I am buying for the third time. A friend bought me a gift box for Christmas and I restocked as soon as I had used up all the contents - diffusers mainly. The fragrances are beautiful and instantly apparent. Classy presentation. I bought a set for my Goddaughter who just opened her own osteopath clinic and she had so many comments from patients she too has stocked up. The fragrances last. Glass is recyclable / no plastics which is a winner. Finally they are made in the UK and if you have any problems you can speak to a lovely human - as I did.
Reply from Valentte2026-08-02
Hi there,
Thank you so much for your lovely review and for your third order with us! We're delighted to hear how much you love our fragrances and that your goddaughter has also been enjoying them in her new clinic.
We really appreciate your kind words about our products, packaging, and customer service. Thank you for your continued support!
Kind regards,
Valentte
L
Lucy Allen · 4 reviews · Experienced 2026-07-31 ·
★★★★★
I’ve been buying from Valentte for…
I’ve been buying from Valentte for quite a while now and it’s definitely my favourite home fragrance brand. The scents are beautiful, long-lasting and make my home smell amazing. Every order arrives quickly and is always packaged so beautifully.
My only criticism is the price. I’ve noticed the products have increased in price over time, and as a regular customer it does make me think twice before placing an order. Personally, I’d be more than happy to receive my order in simple packaging if it meant keeping costs down. The products speak for themselves, so I’d rather save money than pay extra for the presentation.
Overall, I still love Valentte and will continue buying, but I do hope they consider offering a simpler packaging option to help keep prices more affordable for loyal customers.
Reply from Valentte2026-08-01
Hi there,
Thank you so much for your lovely review and for being such a loyal customer.
We're delighted to hear how much you love our fragrances and that you've been pleased with both the products and our service.
We also really appreciate your honest feedback about our pricing and packaging. We'll be sure to pass your comments on to our team, as customer feedback like yours is invaluable in helping us improve.
Thank you again,
Valentte
D
David Medhurst · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Every CEO should copy this small company
We ordered one day and within 24 hrs the parcel had arrived. Unfortunately, one of the items was missing but having contacted the very user friendly Customer support Team all my concerns were allayed. The issue was resolved in minutes and the missing article was dispatched by Express Delivery within an hour. Once again despite all the criticisms Royal Mail delivered on time. The BEST THING is that Valentte listened to, acted and resolved the problem in just minutes. Why can’t national chains do the same rather than telling me that my call is important for 20/30 minutes and still not resolving it.
Reply from Valentte2026-08-01
Hi there,
Thank you so much for your wonderful review!
We're delighted to hear that our customer support team was able to resolve the issue quickly and that your missing item reached you promptly.
Your kind words mean a great deal to us, and we're especially pleased that you felt listened to and looked after. Thank you for your support, we truly appreciate it and hope you continue to enjoy your Valentte products. 😊
Take care,
Valentte
M
Mary Morgan · 7 reviews · Experienced 2026-07-30 ·
★★★★★
What an amazing company this is
What an amazing company this is!
Their products smell delicious and if you have a problem they respond in very quick time and resolve the issue.
I buy the reed diffusers all the time, bergamot and lemon being my favourite, and I also buy candles , hand cream and soap dispensers when I need them.
I can 100% recommend this company for being completely reliable and trustworthy and all of their products are of very good quality, good price and smell lovely. 🙂
Reply from Valentte2026-07-30
Hi,
Thank you so much for your wonderful review! 😊
We're absolutely delighted to hear how much you love our products, especially our Bergamot & Lemon reed diffusers. It also means so much to know that you've had a positive experience with our customer service.
Thank you for your continued support, your kind recommendation, and for taking the time to share your experience. Customers like you mean the world to us, and we look forward to bringing you many more beautifully scented products in the future.
Take care,
Valentte
The products are really lovely and the service from Valencia is extremely good I had an order go missing and Valencia were straight on it with a replacement, first class service
Reply from Valentte2026-07-30
Hi there,
Thank you so much for your lovely review! 💛 We're delighted you love our products and that our team could help resolve your order quickly. Your kind words and support mean so much to us!
Thank you,
Valentte
If I could give 10/10 I would
Love all their fragrance diffusers and love to have the same fragrance through out the house rather than different smells as you get a much stronger scent (spa like) delivery and customer service 5/5 never failed to let me down
Reply from Valentte2026-07-30
Hi there,
Thank you so much for your wonderful review. 💛
We're delighted to hear you're enjoying our fragrances and that they've helped create a spa-like atmosphere throughout your home. Your kind words about our products, delivery, and customer service are truly appreciated.
Thank you for your continued support. 😊
Thank you,
Valentte
Absolutely love the scents and how strong they are so I would have given 5 stars but the amount of email I receive everyday is absolutely ridiculous! Is there really any need to send about 5 emails a day…. Please limit.
Reply from Valentte2026-07-29
Hi there,
Thank you so much for your lovely feedback! 💛 We're delighted you're enjoying the scents.
We're sorry to hear you're receiving too many emails. If you contact us at [email protected], we'll be happy to reduce the number of emails you receive. 😊
Thank you,
Valentte
Amazing company and amazing customer service. Reed diffusers are the best I have ever bought and the scents are amazing. I will certainly be continuing to purchase from them again.
Reply from Valentte2026-07-28
Hi there,
Thank you so much for your wonderful review! 💛
We're so happy to hear you're loving your reed diffusers and that the scents have impressed you. It also means a lot to know you had such a great experience with our customer service.
Your kind words and support truly mean the world to us, and we can't wait to welcome you back for your next order!
Thank you,
Valentte
I had a delivery from Valentte and the candle I ordered was broken. Emailed customer services straightaway and had an immediate response to replace it. Excellent service.
Reply from Valentte2026-07-27
Hi,
Thank you so much for your lovely review!
We're so sorry that your candle arrived damaged, but we're delighted to hear that our customer service team was able to respond quickly and arrange a replacement for you.
We really appreciate you taking the time to share your experience, and thank you for your kind words. We hope you enjoy your new candle!
Kind regards,
Valentte
F
Fiona Graham · 4 reviews · Experienced 2026-07-24 ·
★★★★★
Beautiful products
Just received a box from Valentte. It arrived when specified and was a joy to unpack - beautifully and carefully packaged. The products themselves are very high quality and just smell amazing. I have used their room diffuser for my office at work and everyone comments on the gorgeous smell in my room. This is a great company offering UK-made products of a very high standard. I would happily recommend them to anyone. Try them - you won't be disappointed!
Reply from Valentte2026-07-27
Hi,
Thank you so much for your wonderful review!
We're delighted to hear that your order arrived on time and that you enjoyed unpacking it. It's fantastic to know you're so pleased with the quality of our products and that your office diffuser receives so many lovely compliments!
Thank you for your kind words and for recommending Valentte. Your support really means a great deal to us, and we hope you continue to enjoy our fragrances for a long time to come.
Thank you,
Valentte
Beautiful fragrances, high quality products. Good packaging.
When I had one occasion to contact customer service they were extremely helpful and responsive.
Reply from Valentte2026-07-24
Hi,
Thank you so much for your lovely review!
We're delighted to hear that you're enjoying our fragrances and the quality of our products. It's also wonderful to know that you found our customer service helpful and responsive when you needed us.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your Valentte products.
Thank you,
Valentte
