VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
以上内容由商家自行提供，未经平台核实。Vaporesso official（vaporesso.com）在 OK.one 的综合评分为 1.7 分（满分 5 分），基于本站收录的 187 条用户评价，属于食品、饮料和烟草分类，口碑较差。78% 的评价为 1 星，差评比例偏高；商家回复了 15% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。
Most reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Swag II tank- Half the liquid I buy winds up in my pocket as the tank constantly leaks. Customer service offered to replace it, which only took 2 months to get through their system, only to enjoy the sweet smell of Vaping liquid in my pockets again. If you have money to blow, don't care about constantly having to wash your clothes and buy juice every week- then this tank is for YOU!
Terrible customer service, sent an email 3 days ago asking for assistance still no response. On my third vape from them in 2 months. But 'there's a warranty' ya if you can get a response. Which you won't. If I get a response from the email I will update my review.
> Buy a Vaporesso XTRA off Amazon > 2 Weeks later stops turning on even after charging > Contact their customer service > They get back to me and ask for the following: "1. a short video or photos to show us the product problem. 2. the photo of your receipt or invoice to us for showing and confirming the purchase date. 3. the photo of box including batch number and security code on the box, which is starting with VSG. if you have no the box, please provide the batch number in the device." (This is where I presume most people give up on trying to get their £17.99 refund). > I give them all the proof of purchase, pictures etc. > They don't respond for a week > I send a second e-mail asking why they haven't replied > Still no response
Bulit for quality My device has been 3 years already, the battery still good! Amazing company.
Recently purchased replacement coils for an armoire pro vape. I paid almost $40 for six. Almost three weeks later, they finally arrived from China. Once I was able to change my coil on the vape, I installed the new one purchased directly from the site. Every time I smoke it now, the e liquid is popping and burning my tongue!!!!!! I reached out to customer service who said that I could receive $12 back for five unopened coils but I would also have to back to ship it back to China. I’m in Atlanta. What a scam!!
I love their products, especially the Vaporesso GEN and Swag 2. They are supreme quality, and their products can even be firmware-updated from your Mac. But hey Vaporesso, please use USB-C instead of Micro USB. Please!
Thank you for your suggestions! We just released XROS with USB-C (Type C) charging cabel, with good flavor, welcome to check it out :)
Hallo, der Mod/Akkuträger von Vaporesso ist in Ordnung, aber Vorsicht bei den Tanks der NRG Tank z.b. verliert die ganze zeit seinen Deckel bei mir, absoluter Schrott, nicht kaufen! Keine Kulanz vom hersteller oder Händler! Der erste Deckel ist nach sagenhaften 4h abgefallen, dieser Schwarze Deckel ist nur auf den ausklappbaren nachfüllstutzen gesteckt, damit hällt er leider sehr schlecht. Außerdem läuft der Tank durchgängig bei aus! Wie gesagt Mods kann man kaufen, Tanks nicht! Liebe Grüße Hello, the mod / battery carrier of Vaporesso is fine, but beware of the tanks of the NRG tank for example, the whole time loses its cover, absolute scrap, do not buy! No goodwill from the manufacturer or dealer! The first lid has fallen off, after fabulous 4h, this black lid is only put on the fold-out refill, so unfortunately he keeps very bad. In addition, the tank liquid runs out often! As I said, mods can be bought, tanks not! best regards
Dear Florian, Thanks for the feedback. I believe you've got the problems resolved with our customer service team. Also I want to mention that we've developped NRG S tank for updates.
共 187 条符合条件的评价
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