VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
Written by the business, not verified by us.Vaporesso official (vaporesso.com) has a 1.7 out of 5 rating on OK.one, based on 187 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
Auto-generated from all reviews of this business. For reference only.I bought a Xros Pro 2 only 2 months ago and i've had constant issues with it. I was told by the vape shop I bought it from that the pods are a constant nuisance but also was advised to buy it in the first place from the same shop. (VAPE HQ) The pods constantly leak or burn out quick. I've got through 5 in 2 months which isn't right. Not worth the money.
Really really bad! I’ve ordered on the 16th of September and today the 19th of October it still isn’t delivered, it’s not even on a flight as we speak!!!!! HOW??????? And the tracking code doesn’t work, it’s an existing code however, but it isn’t traceable by me…. It’s the first and last time I’ll be ordering here! They said 12-18 business days, what a laugh…..
I have always used Vapresso but unfortunately their products are unfit for purpose. 3 out of a pack of 4 pods constantly leak and leave juice in your mouth. Originally I thought it was my old vape making this happen so bought a new one. Even with my new vape the pods leak and leave juice in the mouth. I took guidance which I was told that it could be due to overfilling the pod which I never do or did. If I could give -5 for these products I would do as they have obviously changed manufacturers or using cheaper materials
Used these for years but will unfortunately have to find a new vape. The new pod design is not fit for purpose, is hard to fill and leaks every time I put it in my pocket. I decided maybe it was my vape getting a bit old so ordered the vibe SE2 and it’s so much worse than the old one, no longer has a screen and just feels cheap and plasticky and I’m still having the same problems with the new pods.
Paid just below R800 for my device. Warranty was 10 days… how can a device of that amount have a 10 day warranty. After 2 months the device started doing funny so I reached out to them to see if I can get it fixed. Nothing. Nada they ghosted me and I lost that R800 that I truly could’ve used on a different brand and they have really lost me as a customer for ignoring my concerns.
The battery is absolutely useless, Very very disappointing You can put it on charge Go back to it in four hours and it hasn't moved, When it is fully charged only last about two hours then it takes four hours to charge it to get two hours working I would avoid this product at all costs it's simply not worth your time or effort and as best not worth the money I have contacted support you have video evidence of it not charging at all now it's only six months old
Dear friend, We're truly sorry to hear about your frustrating experience — this is absolutely not the experience we want for you. We completely understand your disappointment, and we want to make this right. Please reach out to us directly at [email protected] so our team can assist you personally and work toward a resolution. Warmly regards, Vaporesso support team
Order 2026225373 Very poor first experience – no accountability for failed delivery Very poor first-time experience with this company. The product had already taken considerably longer to arrive than the delivery timeframe communicated when I placed the order. It was then apparently marked as delivered by the courier, despite the fact that I have not received it. More importantly, I was at home and present at the property all day on the date the courier claims the delivery was made. I also have a video doorbell covering the property, and there is absolutely no record of any delivery driver attending the property at the date or time specified in the tracking information. When I contacted the supplier and explained this, rather than taking any accountability for the failed delivery or investigating the evidence, I was simply instructed to take the matter up directly with the courier myself. I purchased the product from the supplier, not their courier. It is the supplier that chose and has the contractual relationship with the delivery company, not me. I would therefore expect them to investigate the failed delivery with their courier and provide their customer with a solution. Instead, there was no offer of a replacement, no offer of a refund and seemingly no attempt whatsoever to take ownership of resolving the problem. I was simply left to chase their courier for a product I had paid them for and never received. Deliveries occasionally go wrong. That's understandable. What isn't acceptable is taking no responsibility when they do, particularly when the customer can provide clear evidence that nobody attended the property at the claimed delivery time. Unfortunately, the combination of the significantly delayed delivery, the missing product and the complete lack of ownership or proposed resolution has made this a very poor first experience. I will happily update this review if the company takes responsibility and resolves the matter appropriately. Edit 13/08/26 They have promised to send out a replacement unit, after several emails explaining it is not my responsibility to chase a failed delivery. Hopefully the product will arrive shortly
Dear friend, Thank you for your honest feedback, and please accept our sincere apologies. We completely understand your frustration, and we want you to know that we take this very seriously. First, we want to be transparent with you: Our official STORE is operated by a trusted third-party platform. However, we do not blame them and walk away, we consider this our responsibility as well, and we are truly sorry that you were left feeling unsupported. We have already contacted the third-party platform's customer service team to escalate your case and push them to investigate the failed delivery immediately. We have also asked them to prioritize your issue and provide you with a proper solution — whether that means a replacement or a full refund. That said, if you encounter any delays or are not fully satisfied with how they handle it, please do not hesitate to contact us directly at [email protected]. We will personally step in and make sure your issue is resolved. You deserve better than being passed around. We truly value your trust, and we are committed to turning this experience around. Please give us a chance to show you the level of service you deserve from VAPORESSO. We are here for you. Sincerely, Vaporesso support team
I have been a vaporesso customer for more than 10 years. I love the quality and durability of every vape i have ever owned. Recently I purchased a new vape and after 31 days it quit working. The vape store I bought it from would not exchange just told me to contact the manufacturer which I did. I had all the information required, my box, receipt etc. I was able to file warranty claim. Vaporesso’s customer service was exceptional! I received a new vape in a relatively timely manner. I love my vape and with that kind of care given to me I will continue to only buy Vaporesso products.
Dear friend, Thank you so much for taking the time to share such a heartwarming review! It truly means the world to us, especially coming from a loyal customer who has been with Vaporesso for over 10 years — a whole decade of trust, and we don't take that lightly at all. We're genuinely sorry to hear about the issue you had with your recent device, but we're thrilled that our customer service team was able to step in and get you sorted out quickly and smoothly. That's exactly the kind of care we strive to deliver every single time — because behind every product is a person who deserves to be treated right. Knowing that you love the quality and durability of our vapes, and that you'll continue choosing Vaporesso because of the support you received, honestly makes everything we do worthwhile. We'll keep working hard to earn that loyalty. Thank you again for your kind words and for sticking with us all these years. If you ever need anything down the road, we're always just a message away. Warmest regards, Vaporesso Support Team
Great service, rapidity, simplicity. People are very nice 👍🏽
Dear friend, Thank you so much for your kind words and for taking the time to share your experience! We're absolutely thrilled to hear that you found our service fast, simple, and delivered with a smile — that's exactly the standard we strive for every single day. Your support truly means the world to us and keeps us motivated to do even better. If you ever need anything down the road, don't hesitate to reach out — we're always here for you. Warmest regards, Vaporesso Support Team
I had a small problem regarding buying a vaporesso e-cigarette from a local retailer. I heard the assistance that gracefully and in a very short time solved the problem. The customer service is amazing. Trust vaporesso!
Dear friend, Thank you so much for your wonderful feedback! We're thrilled to hear that our customer service team was able to assist you gracefully and resolve the issue quickly. It means the world to us that you put your trust in Vaporesso, and we're so glad we could live up to that. Your support and kind words truly motivate us to keep delivering the best experience possible. Warm regards, Vaporesso Support Team
After I reported issues with the device I’d bought, it was immediately replaced with a new, fully functional one. The customer support team were very friendly and helpful, focused on resolving the problem. I highly recommend them.
Dear friend, Thank you very much for sharing your positive experience! We’re delighted to hear that your replacement was arranged promptly and that the new device is working well. Your kind words about our customer support team and your recommendation truly mean a lot to us. Thank you for your trust and support—we’ll always be here whenever you need assistance. Warm regards, Vaporesso Support Team
I orderd and i payed. Package was sent to the wrong address and payed the extra insurance incase the package was lost. Seel says it was outside the 7 day window and they couldnt do anything. It took longer than 7 days to get from china to not my address. Vaporesso is ignoring me and wont issue a refund or resend my items. Buyer beware. Update July 28th: nobody has tried to contact me and I will be surprised if they do. Too bad, I actually liked vaporesso products.
Dear friend, We are truly sorry to read about your experience, and we want to sincerely apologize for the frustration and disappointment you have been through. This is not the experience we want any Vaporesso customer to have, and we take your feedback very seriously. We want to be transparent with you: the Vaporesso online store is operated by a third-party platform, not directly by Vaporesso as a brand. However, that does not excuse the poor handling of your order, the wrong delivery address, the insurance claim issue, or the lack of proper support you encountered. As the brand behind the products, we hold ourselves accountable for the experience customers receive when they choose to buy our products, regardless of the store they purchase from. We have noted every detail of your complaint, and we will escalate this directly to the store's management team and push them to review their logistics, insurance policies, and customer support procedures to prevent this from happening to anyone else. We understand that your package is lost and you have been left with nothing to show for your payment. We will personally push the store to contact you as soon as possible and work with you to find a resolution — whether that is resending your items or issuing a refund — so that your loss is minimized. Thank you for bringing this to our attention and for giving us the opportunity to make things right. Your voice matters, and we will do everything within our power to ensure the store takes appropriate action on your case. Updated July 30th: We are very sorry to hear about your unpleasant experience. Your problem has been unresolved for so long. We contacted the store, and they said they are unaware of your order and contact information, which is why they haven't been able to reach you. Since we cannot see your contact information, we suggest you contact us directly. We will help you resolve the issue directly. We sincerely hope your problem can be resolved quickly, as you are a loyal customer who deserves our friendly treatment and service. Please email us at [email protected], explaining the problem with your product. We will arrange for a direct replacement for you. Thank you very much for your support. Warm regards, Vaporesso Support Team
The worst customer service I have experienced I placed an order for two Vaporesso devices and replacement COREX pods. When I placed the order, the website clearly stated standard shipping: 12–18 business days. After waiting, I received no updates at all. Every time I wanted to know what was happening, I had to contact customer support first. Vaporesso never informed me proactively. First, I was told that some of the products were out of stock. I agreed to replace them with products that the support team confirmed were available. After confirming the replacement, they promised to ship my order as soon as possible. A few days later, after I contacted them again, they told me the order would only be shipped on July 8, and that delivery would then take 30–35 more days. This is completely different from the 12–18 business days advertised on their website. After waiting even longer, I contacted support once again. This time they told me that the replacement product they had already confirmed was also out of stock and asked me to change the order again. At this point, it feels like my order was never reserved. Every time I wait, another product suddenly becomes unavailable. After more than six weeks, I still have no shipment, no tracking number, and no real solution. I expected much better from a company as well known as Vaporesso. Instead, I experienced poor communication, broken promises, changing explanations, and complete disregard for the customer. I cancelled my order and requested a full refund. I cannot recommend buying directly from the Vaporesso online store.
Dear friend, We are truly sorry to read about your experience, and we want to thank you for taking the time to share such detailed feedback. What you went through is completely unacceptable, and we owe you a sincere apology. We want to be transparent with you: the Vaporesso online store you purchased from is operated by a third-party platform, not directly by Vaporesso as a brand. However, that does not excuse the treatment you received. As the brand behind the products, we take full responsibility for ensuring that every customer who chooses Vaporesso — no matter which store they buy from — is treated with respect and care. We have already taken note of every point you raised — the lack of proactive communication, the inventory management failures, the changing explanations, and the disregard for your time and patience — and we will be escalating this directly to the store's management team. We will push them to review their processes and make concrete improvements. We understand that you have already cancelled your order and requested a full refund. If you still have not received confirmation or your refund, please let us know, and we will personally escalate this to ensure it is resolved as quickly as possible. We will also push the store to contact you directly and do everything they can to minimize your loss. Thank you again for your honesty and for giving us a chance to hear your voice. Your feedback is a gift, even when it hurts to read, because it shows us exactly where we need to improve. We are sorry we let you down, and we hope that one day you might give Vaporesso another chance to show you the experience you truly deserve. Warm regards, Vaporesso Support Team
Support was super helpful. They took real good care of me and got me all fixed up in a timely manner! I will forever choose this company!!
Dear friend, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our support team was able to take good care of you and get everything sorted out quickly. Your trust and loyalty mean a lot to us, and we’re truly grateful that you choose Vaporesso. We’ll continue doing our best to provide helpful and reliable support whenever you need us. Warm regards, Vaporesso Support Team
If I had more time I would file a law suit. The first time I tried it was just super hot air and then eventually got it something to come out and then it shot burning liquid vape into my mouth. Then I took it to the vape store and the shop owner said he would 'fix' it and refilled a new cartridge, primed it and then it shot even MORE burning liquid into my throat. These things are a nightmare. I've never had a vape or tried anyone else's that would do anything like that. It should not even be possible. Very very dangerous.
Dear friend, We are extremely sorry to hear about this unpleasant experience you've had with our product. Your safety and satisfaction are always our highest priority, and we take reports like this extremely seriously. Please know we want to resolve this for you immediately. Could you send us an email directly at [email protected] with your order details and any photos of the product you have? Our specialized support team will get back to you right away to provide a full solution as quickly as possible. We understand how upsetting this must have been, and we are committed to making this right for you. We look forward to hearing from you soon. Best regards, Vaporesso Support Team
Device is great and reliable, but the new Corex 3.0 pods are horrific. They leak constantly, burn easily and taste funny after just a few hours. I contacted customer support and gave all the details of the pods but I never heard anything back. It's ashame that the company constantly fail to uphold the quality of their pods.
Dear friend, Thanks for your feedback, and we're sorry to hear about your experience with the Corex 3.0 pods. We've checked our records and couldn't find any email from you — it may not have reached us due to a technical issue. Could you please contact us directly at [email protected] with your device details and pod info? And we'll prioritize your case to get this resolved as soon as possible. We take pod quality seriously and are committed to making things right. Your satisfaction matters to us, and we truly hope we'll have the opportunity to turn things around for you. Warm regards, Vaporesso Support Team
The device itself is pretty good. The pods are another matter. About half of them leak so badly that they're unusable as they empty their contents everywhere.
Dear friend, Thank you so much for taking the time to share your experience with us on Trustpilot. We truly appreciate you reaching out — especially if this is the first time we're hearing from you — and we're honestly sorry to learn that the pod leaking issue has let you down. We completely understand your frustration. That's absolutely not the quality standard we hold ourselves to, and we take this matter very seriously. Since we don't appear to have any previous emails or messages from you in our system, we'd really love the opportunity to connect directly and get this sorted for you. Please feel free to reach out to us at [email protected] — our team is fully ready to step in, listen carefully to what happened, and work with you until we find a solution you're genuinely happy with. Once again, thank you for your honest feedback. It helps us identify issues and improve, and we sincerely hope we'll have the chance to turn things around for you. Warm regards, Vaporesso Support Team
bought a vape xros pro 2 not a good purchase had to put it in the bin after a few weeks
Dear friend, Thank you so much for taking the time to share your experience with us on Trustpilot. We truly appreciate you reaching out — especially if this is the first time we're hearing from you — and we're honestly sorry that your experience wasn't what it should have been. Your satisfaction really does mean everything to us, and every concern you raise gets our full attention. Since we don't appear to have any previous emails or messages from you in our system, we'd really love the opportunity to connect directly and get this sorted for you. Please feel free to reach out to us at [email protected] — our team is fully ready to step in, listen carefully to what happened, and work with you until we find a solution you're genuinely happy with. Once again, thank you for your honest feedback. It helps us improve, and we sincerely hope we'll have the chance to turn things around for you. Warm regards, Vaporesso Support Team
I've never had an issue with any of my vaporesso products, that's why I continued to purchase their products over a 10 year span. So I've never had to use their customer service but I finally had an issue so I had to contact them and the communication was flawless. They were quick, understanding, polite and beyond helpful. The whole process took four days to get a replacement shipped out and it would of been quicker if I would have seen their email faster then I did so that's on me because they were quick with their responses. I am already amazed that their quality of products are outstanding but now I can say that their customer service is too. I'm not sure exactly who I spoke with or if I was speaking with the same person the whole time because they didn't leave their name at the bottom of the emails except on one and her name was Wendy so to Wendy and the whole team at Vaporesso, thank you very much! They have my support and recommendations to anyone in the future looking for a company that puts their products and customers first.
Dear friend, Thank you so much for taking the time to share such a wonderful review with us on Trustpilot. Reading your words truly made our day, and we're so happy to hear that your experience with our customer service team — especially Wendy — was everything it should be. We'll make sure your kind message gets passed along to her and the whole team; it will mean a lot to them. Ten years of loyalty is something we never take for granted, and knowing that we were able to step up and deliver when you finally needed us is exactly what we strive for every single day. We're proud to have both our products and our service earn your trust, and we're even prouder to have customers like you who genuinely care about sharing their experience with others. If you ever need anything else in the future — whether it's product advice, troubleshooting, or just a quick question — please don't hesitate to reach out to us at [email protected]. We're always here for you. Once again, thank you for your incredibly kind words and for your continued support. It means the world to us. Warm regards, Vaporesso Support Team
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