SMOK who is the best electronic cigarette supplier, dedicates to create new vaping experiences for customers.
SMOK (www.smoktech.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-01.
Please save your money and do not buy smok products. I purchased a morph3 2 weeks ago and I have spent an extra 100 bucks just to keep it running not to mention the leaking juice and the coils that burn out quickly ie..1 to 2 days. The worst quality product one can buy. Friends dont let friends buy smok!
Most shitty vape you can buy, bought one of their new models for like 50e and it broke within a month 😭😂😂💀. Never again...
I tried to use this product for over one year. The quality has dropped to the point that it is unsafe to even carry in your pocket, kind of like an overfilled zippo. Batteries may or may not work strait from the box and will fail you before very long. Worse vape I have ever tried and don't think for one second that they will honor the warranty.
They really are rubbish. Because they feel right (RPM80) and seem to do the job I stuck with them but now have a stack of dead ones - they ALL leak and die after a few weeks - a month at the most, and I only vape at weekends! I got in touch with them and had to provide photos of all the dead ones WITH DEEP SCRATCHES THROUGH THE SCREENS that they insisted I do. They eventually sent me a new one. Guess what - ten days later it died. I have now found another brand which seems not to leak. My advice - avoid Smok unless you like throwing money away.
I have bought several vapes from this company. I got the newer vape mods from this company. I was loyal to their growth and would do it again. They dont care about the consumer. Will never buy anything every from the brand. The vape stopped working after 90 days. It turned off and never turned back on again.They wouldn't even doing anything to make it right. Kept me jumping through hurdles trying to get the matter settle. Its a paper weight on my shelf of disappointment. I hope this reaches a CEO or Company President on how I hate spending money on product that not worthy buying. You lost a 9yr customer over this.
Avoid giving smok and more earnings , I reported an issue on amazon but useless, emailed the company and clearly not interested in replacement or refunds, AVOID and shop local
Their new pods are horrible!! Every single pod in the pack I bought leaks out of one or both holes at the bottom and completely ruined my battery, as almost half my pod leaked into it. Definitely not wasting my money on more Smok products.
WHATEVER YOU DO DON'T BUY SMOK PRODUCTS I BOUGHT A MORPH2 MOD KIT AND IT QUIT WORKING AFTER 3 DAYS SO I PAID 2 SEND IT IN 2 WARRANTY ALONG WITH A VIDEO OF IT NOT WORKING WELL THEY EMAIL ME SAYING IT WORKS FINE AND IF I DON'T PAY FOR SHIPPING IT BACK THEY ARE THROWING IT AWAY BRAND NEW DEVICE I EVEN HAVE PROOF IT WAS NOT WORKING PROPERLY BUT THEY JUST THREATEN YOU WITH THROWING IT OUT EVEN AFTER I TOLD THEM IT DOESNT HAPPEN ALL THE TIME BUT ITS NOT WORKING RIGHT SO THEY THROW OUT A BRAND NEW DEVICE TERRIBLE CUSTOMER SERVICE
I have been vaping since I quit cigarettes of 43 years, I’ve used many smoke units and vape juices of which most units really suck but just recently through going through many web sights I found the square plastic top RPM5. No leakage and not afraid of it falling over and breaking the glass.for this I give it a five stars.
You want me to download an APK from your website to verify my device is genuine?!
Complete and utter trash..I have bought at least 5 different smok vapes or tanks and each one has been pure trash and customer service is nonexistent
now I know why I havent bought a smok in 7 years. still garbage. paid $100 for a morph 3 kit. the battery latch doesnt close once you put the batteries in I see zero has changed with this chinese garbage company
Hands down the worse vape in history my vape only lasted week and half before it died. When I tried to get a new one on warranty they claim I didn’t have warranty told me to get lost what a waste of $55 stay away from smok
Had gpriv since nov 2024 guess what faulty no chance of getting thru to em for warranty purposes avoid at all cost useless company only after money
Fixed high voltage, burnt taste,
SMOK are a synonym for leak, leaking, leaks and leaky. 100% rely on SMOK products to leak every were all the time
if you feel like getting your hands covered in vape juice and want to waste your money buy a smok, this has to be the worst product ever made, Leaks all the time, I have tested all the devices and checked with customer support and it is clear they all have a design defect that the maker is never going to change, you think you are buying a good brand but it is not. tested with new tanks and new coils and they all leak, even when not being used, customer services will tell you that the pods are not covered by any warranty so as long as the device turns on you get zero help, after checking on the internet there are people all over the world having the same issues. DO NOT PURCHASE A SMOK, return them to the shop striaght away if its a recent purchase. I would give them product Minus stars if possible.
Updated review from May 2025 My journey with Smok's vaping products has been a bit of a rollercoaster, but ultimately, one with a satisfying resolution. I initially purchased a Smok RHA 220 mod in February of this year, hoping for a reliable and enjoyable vaping experience. Unfortunately, my enthusiasm was short-lived, as the device unexpectedly broke in May. What followed was a frustrating period of communication. I delivered many online reviews and engaged in numerous email exchanges with the company. After what felt like an endless back-and-forth, I was finally promised a replacement mod. However, the communication then went silent, leaving me wondering if my efforts had been in vain. Undeterred, I continued my "crusade" to get the issue resolved. My persistence paid off today when, to my surprise and delight, a complete Rigil full vape kit arrived on my doorstep! My experience serves as a testament to the power of perseverance. While the initial product failure and the subsequent communication challenges were certainly frustrating, Smok ultimately came through with a more than satisfactory resolution. (Thanks Winnie!) For anyone out there facing similar issues with a product, I implore you: don't give up and persevere! Your efforts might just lead to a positive outcome. Unfortunately this whole experience has left a bitter aftertaste & i will certainly not be buying any more Smok products anytime soon.
The Smock Novo Master vape is shit. They leak all the time, waste of money.
I purchased a SMOK NOVO GT at the back end of last year, and about 2 weeks ago the device just started going off on its own. I tried to raise a ticket through their site but this just never worked, so I contacted them via email. After some back and forth, they finally accepted the fault and said they would issue a replacement, but couldnt give an ETA. Fast forward 2.5 weeks and finally the a replacement unit arrives, but its only a NOVO Master, the cheapest version in the range and half the price of the unit I purchased originally. After contacting them again, the response was, thats all we got so hope you enjoy......... This is exceptionally poor customer service - they have not replaced my device like for like in the first 6 months or offered any kind of refund - will not buy from them again
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