Warranty.....What Warranty??
I purchased a SMOK NOVO GT at the back end of last year, and about 2 weeks ago the device just started going off on its own. I tried to raise a ticket through their site but this just never worked, so I contacted them via email. After some back and forth, they finally accepted the fault and said they would issue a replacement, but couldnt give an ETA. Fast forward 2.5 weeks and finally the a replacement unit arrives, but its only a NOVO Master, the cheapest version in the range and half the price of the unit I purchased originally. After contacting them again, the response was, thats all we got so hope you enjoy......... This is exceptionally poor customer service - they have not replaced my device like for like in the first 6 months or offered any kind of refund - will not buy from them again