SMOK who is the best electronic cigarette supplier, dedicates to create new vaping experiences for customers.
SMOK (www.smoktech.com) has a 1.4 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-09-01.
Bought a new baby Smok vape 7 days ago. As soon as it gets to 60% battery it says low battery and stops working and yes I bought a new battery in case it was a lemon. I would not recommend and if I could get the money back I would but obviously once opened and used it can't be replaced. Expensive, badly made i will be bin it £50 in the bin PLEASE DO NOT BUY THIS PRODUCT I CANT EVEN GET HOLD OF THE COMPANY TO ASK WHAT I CAN DO.
Smok LP1 Coils arew junk. bought 3 5pc packs 1.2 ohm in the last 2 weeks. They have been burning up in 1 use. 20 bucks a pack. I dont know if your using cheaper material or what but they are not worth the money
Worst coils ever I've been a loyal smok customer til just recently. I bought a smok rpm 100 and the mod was absolute garbage 🗑 😒 worst vape I've ever had! I put a new coil in and right off they would start leaking. I tried replacing the tank and everything but nothing worked I contacted smok no help at all. THE VAPE MOD WAS NOT PURCHASED FROM CENTRAL VAPORS! Only the coils. So I said screw it and bought a geek vape aegis 3 and Holy crap my new vape mod is amazing I absolutely love it! I will never ever buy anything smok again! Smok products are garbage 🗑
Recently bought their new products X-priv plus kit. They are really doing new innovations while keeping the og style. Love the design, it's smooth and the display is amazing. Back to the SMOK fans yay.
The SMOK Novo GT is an outstanding device that delivers a premium vaping experience. With its large, high-definition screen, it offers a sleek, modern design that looks as good as it performs. The technology behind the device has been greatly improved, making it more efficient and user-friendly. One of the standout features is the enhanced flavor production, which has been fine-tuned for an even smoother and richer vape. As someone who's used SMOK products for over a decade, I can confidently say that their commitment to quality is unmatched. The Novo GT series, in particular, has always stood out, and the Novo GT takes it to new heights. From the first generation to the latest model, SMOK consistently exceeds expectations with its flavor and performance. Whether you’re a seasoned vaper or just starting out, the SMOK Novo GT is an exceptional choice, providing the ultimate in both flavor and convenience. SMOK remains a trusted brand in the industry, and their products continue to lead the way in innovation and reliability. Let’s breathe together!!!
I am living in SA and bought a product where the charge port stopped working. I have submitted a warranty claim as the store where I bought it is not accepting any returns. The communication from SMOK was clear and prompt. They guided me through the entire process which was quick and seamless. Without hesitation, SMOK replaced my product and delivered it to SA without any issues. I have received good service at no additional cost. I would recommend SMOK to everyone I know.
I've had a number of Smok vapes, every one has leaked and they start to fall apart after too little use. Just badly designed. I moved onto a Vaporesso, clearly better designed and built and there are no leaks. I've not bothered to claim under warranty as they don't seem interested in fulfilling their responsibility as far a guarantees are involved.
Bought what I thought would be a great unit to last. It lasted 6 weeks before the USB charge socket failed. Smok have a warranty process which they obviously ignore, it’s been two weeks now so obviously they don’t care about after sales. Shame on you Smok, hope you’re smiling as you Smirk at me. £54 item that lasted 6week. Poor!
NOVO 2X coils are crap. Went form the .9 to this new side loading 1.0 The .9 was hit and miss. This new one is inconvenient and even more hit and miss. at $16 retail per box (3 coils) they last maybe 1 day. This is way to costly for something that should work better. Bad coils. Waist of money but we all need our nicotine. Seems like a money grab on a crappy product. Get it together SMOK.
Used to be a decent brand. Unfortunately in my opinion they now make the devices to intentionally break. The nord 5 pods constantly snap in half. When emailed support responded, “If the concentrated spice contains a high concentration of isoamyl acetate or glycerol triacetate, banana flavoring, it will crack.We recommend that you try a different vape oil.” I’ve been using the same brand of juice for years and never had any pods crack on me. They acknowledge the fault in the product yet continue to sell it without improving quality. I also wonder how much plastic gets into the vape juice as the integrity of the pod decreases before breaking.
DO NOT BUY! The pods of these pens leak so bad you mine as well drink the liquid. Not only that, it leaks inside of the pen eventually destroying the pen so you have to buy a new one. How sneaky are they! Way to get more money out of you! You would think after so many years of leakage that they would fix the problem, BUT they are greedy and want your money.
Do not buy it, nord 5 just gives me constant headaches, were as other vapes do not so don't throw your money away on a SMOK.
Bought Smok Rigel and unit randomly stops working after 29 days. I paid to ship it to get fixed and received the unit back with a piece of paper that says, there is nothing wrong with it and to not plug it in only use an external battery charger. I put in new batteries and it worked for 5 minutes then stops working. So now I have a faulty unit, paid to return it and had to buy a back up unit and it’s useless. $160 later and now can’t get a response, what a joke.
Ignored the warranty claim. Submitted pictures, described what was wrong, they never responded. I like their product overall, but a warranty is a warranty and not only don't they honor theirs, they ignore the response through their email all together. Not to mention their video uploader didn't. I've uploaded numerous videos since then to other sites, so it ain't me.
Bought a Smok RPM5 and leaked from first use. Spent time submitting a warranty claim on official site with pictures etc several weeks ago which has been ignored.
The mod arrived to me on November 17, 2023, I wasn't supposed to write anything, but I have to. I have bought vape equipment in other stores but have never experienced such treatment. I bought the treeboem mini mod in the smoktech store. After a long wait, the parcel arrived. I was very surprised because the box from the mod was unwrapped. I was even more surprised because there were no boxes for this mod. It was probably bigger than some box kit dragon. There was no manual, cable, etc. In response to my complaint, the company said nothing had happened, it was a minor issue. This store is an amateur, a failure!!!
Regarding their Priv Bar Turbo, It's loaded with menthol but not advertised. Dr. Cherry could've been great, but it's more like methol cherry with that strong menthol kick. Not my cup of tea at all! Smok, why ruin your flavors with mint? Guess I'll have to pass on this brand from now on.
I bought a novo2s from a vape shop and didn't even have it a full day and it started leaking contacted the shop and they informed me they don't do exchanges or refunds and to contact the manufacturer so I sent a email and explained what was going on and they asked me if I had done this this and this which I had well after that email I never heard back from them..I will never buy any product of theirs again
Warranty requested and approved. Currently 8 weeks and not received, stopped answering my emails.
I recently purchased a batch of coils which are most definitely faulty. 3 burnt out in a row after following completely correct preparation advice and SMOK just simply said yes we have defective coils and no we won’t refund them because they are consumables!!! What the hell! Wouldn’t recommend, fraudsters
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