Vaporesso official

Dear friend, Thank you for taking the time to share your experience with us. We're truly sorry to hear that the pods have been burning your throat and that you've had to throw away so many — we completely understand how frustrating that must be, and it's certainly not the quality experience we want for our customers, and we take this very seriously. We'd really like to look into this properly and make things right for you. Please reach out to us directly at [email protected] with your pods details — our team will be ready to assist you as quickly as possible. Once again, thank you for your honest feedback. It helps us improve, and we sincerely hope we'll have the chance to turn this around for you. Warm regards, Vaporesso Support Team

Dear friend, Thank you so much for coming back and updating your review — it truly means a lot to us. We're really glad we could step in and get the replacement sorted for you, and hearing that you're happy with the outcome honestly makes our day. We're sorry again for the initial trouble with your Armour Max, but we're thrilled to know we were able to turn things around. Your kind words and "AAA status" mean the world to us, and we'll keep working hard to earn that trust every single day. Thanks again for your support and loyalty — we're lucky to have you! Warm regards, Vaporesso Support Team

Dear friend, We're really sorry to hear about what you've been through with your Armor Max, and honestly, we can't blame you for feeling the way you do. We want to make this right. Please reach out directly to our official support team at [email protected] with your proof of purchase and a brief description of the issues (photos or videos help a lot too). We'll personally take over your case and follow through until you're fully satisfied. We completely understand if you're hesitant at this point, but we'd truly appreciate the chance to turn this around for you. You deserve a device that works properly and a support team that actually has your back. Thank you for giving us the opportunity to help you solve the problem and allowing you to return to our company. Warm regards, Vaporesso Support Team

Dear friend, Thank you for taking the time to share your feedback. First and foremost, we are truly sorry for the frustration you've experienced over the past two years. Your experience highlights a serious issue that we need to address. It's clear we've let you down, and for that, we sincerely apologize. If you'd be willing to give us one last chance to make things right, please reach out to us directly at [email protected]. We'd like to personally look into the pod details you've received, understand what went wrong, and offer a proper solution. We hope you'll give us the opportunity to turn this around before you decide to switch brands. Warm regards, Vaporesso Support Team

Dear friend, Thank you for sharing your experience with us. We're genuinely sorry to hear that you've had persistent leaking issues across multiple devices. This is not the experience we want for any of our customers, and we take reports like this very seriously. We'd really appreciate the chance to make this right for you. Please reach out to us directly at [email protected] — our team will look into this properly and work with you on a solution. We hope you'll give us the opportunity to turn this around before you decide to switch brands. Warm regards, Vaporesso Support Team

Dear friend, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the battery and pod issues you've had with your XROS Nano — that's certainly frustrating, especially after making the switch from smoking, which is a huge achievement in itself. We understand you mentioned contacting us previously and being advised to return to the retailer. Please allow us to clarify: our recommendation to go through the seller first is simply because it's often the fastest route for replacements or refunds. However, if the seller hasn't been able to help, please don't worry — we will absolutely step in and do everything we can to resolve this for you. After checking our system, we weren't able to locate any previous emails or messages from you based on the details we currently have. If there's anything we may have missed, we'd really love the chance to pick up the conversation and make things right. Please reach out to us directly at [email protected], and our team will prioritise your case and work with you until we find a solution you're happy with. Once again, we're sorry for the trouble, and we truly hope you'll give us the opportunity to turn this around. Warm regards, Vaporesso Support Team

Dear friend, Thank you for taking the time to share your feedback with us on Trustpilot. We're genuinely sorry to hear that you've had a disappointing experience across both our products — that's not what we want for any of our customers, and we take your frustration seriously. Since we weren't able to find any previous emails or messages from you in our system, we'd really appreciate the chance to connect with you directly and understand more about what went wrong. Please reach out to us at [email protected] with a few more details — such as which products you've tried and the specific issues you've encountered — and our team will be ready to listen carefully and work with you toward a solution. Your satisfaction matters to us, and we truly hope we'll have the opportunity to turn things around for you. Warm regards, Vaporesso Support Team

Dear Melinda, Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. Your satisfaction is very important to us, and we take all product quality concerns seriously. We have not been able to locate any previous correspondence from you based on the information provided. For any issues, please reach out to us directly at [email protected] — we are ready to assist and resolve any problems you're experiencing. Thank you again for your feedback, and we hope to make things right. Best regards, Vaporesso Support

Dear friend, Wow — thank you so much for this incredibly kind and detailed review! Reading through your words genuinely made our day. We're absolutely thrilled to hear that your experience with our support team was so positive from start to finish. Being helpful, patient, and professional is exactly what we strive for, and knowing that our team stayed respectful and understanding — even when there was some confusion — means the world to us. That's what real support should look like, and we're so glad it came through in your interactions. Your point about our team taking the time to carefully read and respond to every email really hits home. We believe every concern deserves proper attention and a thoughtful response, never a rushed or generic reply. The fact that you noticed and appreciated that means more than you know. And we're especially proud that the warranty process left such a strong impression on you. Guiding customers calmly and professionally through every step, and making sure they feel supported the whole way — that's something we take very seriously. It's a reflection of how much we value our customers and stand behind the quality of our products. Your recommendation — not just for our products, but for our customer support — is honestly the highest compliment we could ask for. Thank you for trusting Vaporesso and for taking the time to share your experience. We'll keep working hard to earn that trust every single day. If you ever need anything at all, we're just a message away. Warmest regards, Vaporesso Support Team

Dear Angry Guy, We’re sorry to hear about the experience you mentioned and truly appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we’re always committed to helping resolve any issues. At the moment, we’re unable to locate an order associated with the name provided. Your order or logistics may be delayed due to sea freight or customs clearance. To better assist you, could you please share additional details such as your order number, purchase channel, or contact information? Our support team will be happy to look into the matter and provide further assistance. Thank you, and we look forward to helping you resolve this as soon as possible. Best Regards

Dear Travis Robinson, We’re sorry to hear about the experience you mentioned and truly appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we’re always committed to helping resolve any issues. At the moment, we’re unable to locate an order associated with the name provided. To better assist you, could you please share additional details such as your order number, purchase channel, or contact information? Our support team will be happy to look into the matter and provide further assistance. Thank you, and we look forward to helping you resolve this as soon as possible.

Dear friend, We want to sincerely apologize for how badly we've let you down. We completely understand why you feel this way, and we do not take your words lightly. Your frustration is valid, and we hear you loud and clear. The experiences you've described, especially compared to the previous coils that lasted over a month, are not acceptable. We take this feedback seriously, and we are actively working to investigate the quality issues you've raised with the Corex 3.0 coils. Every report from users like you helps us identify and address the root cause, and we are committed to making improvements. We also want to make this right for you personally. Please reach out to us directly at [email protected] with your order details and any photos or videos you may have. We will personally take ownership of your case and work with you until we find a solution that you're satisfied with. We don't want you to walk away feeling unheard or taken advantage of. We know that trust is hard to rebuild, and we respect your decision either way. But if you're open to it, we would appreciate the chance to try and turn this around for you. Warm regards, Vaporesso Support Team

Dear Wentax, Thank you for bringing this to our attention, and we’re sorry to hear about the concern regarding your order status. We understand how important it is to receive your order on time. To help us look into this as quickly as possible, could you please share your order number and purchase channel with our support team? Once we have the details, we will immediately check the shipment status and assist you with the next steps. Thank you for your patience and understanding.

Dear friend, We're genuinely sorry to hear this — and we completely understand why you'd feel this way, and we don't take feedback like this lightly. Your health and satisfaction come first, and we'd really like to look into this properly to understand what might be going wrong. Please reach out to us directly at [email protected] with more details about your device and what you've been experiencing. We'll personally take care of your case and work with you until we find a resolution you're happy with. We appreciate you being honest with us, and we hope we can make this right for you. Thank you for giving us the opportunity to help you solve the problem and allowing you to return to our company. Warm regards, Vaporesso Support Team

Dear friend, We're really sorry to hear about your experience with the Xros 5 Leather Edition, and we completely understand your frustration — especially after 12 years of vaping and never encountering anything like this before, and we don't blame you for feeling this way. We hear you, and we take your feedback seriously. We'd like to make this right. Please reach out to us directly at [email protected] with your purchase details and any relevant information. We'll personally take over your case and work with you until we find a proper resolution. We know we've got a lot to prove after an experience like this, and we'd truly appreciate the chance to turn things around. Warm regards, Vaporesso Support Team

Dear friend, We're really sorry to hear about your experience over the past 6 months, and we completely understand why you're frustrated. We take this feedback seriously, and we want to make this right for you. Please reach out to us directly at [email protected] with your purchase details and any photos or videos you may have. We'll personally take care of your case and work with you until we find a resolution you're happy with. We appreciate your honesty, and we hope we can earn back your trust. Warm regards, Vaporesso Support Team

Dear friend, Thank you for taking the time to share your detailed experience, and we sincerely apologize for the frustration and confusion this situation has caused you. We completely understand your feelings — receiving the wrong version of a product you ordered, followed by silence when you reached out multiple times to our partner store, is absolutely not the experience we want any customer to have. We're glad to hear that the correct Corex 3.0 eventually made its way to you, and that you finally received a confirmation email from our partner store on March 10th. But we also fully acknowledge that this doesn't erase the earlier lack of communication and the hassle you went through. The fact that you had to guess whether the package even came from us is a clear sign that our partner store dropped the ball on keeping you informed, and for that, we are truly sorry. Regarding your review — we respect your decision completely. You are simply stating the facts as they happened, and we have no right to ask you to remove it. Your honest feedback is valuable, and it highlights areas where our partner store clearly need to improve, especially our store partner's email response system and communication process. If, however, there is anything still unresolved or if you'd like us to personally look into your case further to ensure everything is now fully settled, please don't hesitate to reach out to our official support account([email protected]). We'd be more than happy to step in and make sure you are taken care of, no strings attached. Your satisfaction matters to us, regardless of whether you choose to update the review or not. We appreciate your honesty and hope we can rebuild your trust in the future. Warm regards, Vaporesso Support Team

Dear Nigel, We’re sorry to hear about your experience — that’s definitely frustrating and not what we expect from our pods. This isn’t typical performance, and we’d like to help look into it. Please kindly contact our customer support team via: https://www.vaporesso.com/contact-us Thank you for your feedback. Best Regards