Avoid!!!
Avoid!!!! Ordered a vape on 2nd Feb. On 20th Feb I canceled the order as it was still being processed. They canceled it immediately and Shopyfy said it has been refunded. It's now 24th of February and I still haven't received the refund
About Vaporesso official
Data updated- Website
- vaporesso.com
- Category
- Food, Beverages & Tobacco
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 15% (24/155)
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About this business
VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
Written by the business, not verified by us.Is Vaporesso official legit?
Vaporesso official (vaporesso.com) has a 1.7 out of 5 rating on OK.one, based on 187 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
Auto-generated from all reviews of this business. For reference only.What people say
Xros sucks
Brought an xros or whatever less than a week ago. Told it has good reviews. Used to 2 days. Went flat before finishing work. Didnt taste like juice. Left it on my desk for 2 days and went to use it and it wasnt working. It leaked juice all into the inside of it. Cant be bothered fixing it or taking it back so i lost out on 50 bucks. Definitely getting another smok nord c. Waaaay better
There are no words to describe the…
There are no words to describe the stupidity of the website and the company itself.
Don't buy it
I bought one week ago the xros4 and separately the 1.2 omh coil head pod (Amazon).Mm.. not really impressed with this vape. The liquid is leaking when you vape. And the head pod where you pour the liquid is very hard to remove, like I never could open it and always have to ask someone to do it for me and even they struggle. But i don't recommend this brand.
Doesnt everybody love drinking e-juice
Doesnt everybody love drinking e-juice? Just bought the ros4 mini and 2 different pods just spewed the liquid up past my lips. Also the tip actually gets hot. What a crap product. I should have gone with the g3 caliburn for a little more cost as it has a drip tip with a no spit back guarantee
I have bought several vapes of this…
I have bought several vapes of this brand, and in general they have been OK, not great, but OK. Today, NEW YEAR'S DAY, I have 3 vapes that have decided not to work, or charge at all. One of these is fresh from the box. It's New Year's Day, FFS. These aren't the first ones that I have had problems with, and too be fair I'd say that I've had a 40% success rate from them. F'in frustrating, in need of a hit, and no vape. Ffs, sort your pi55ing product out.
Vaporesso mini 4 is useless avoid avoid…
Vaporesso mini 4 is useless avoid avoid avoid battery doesn't last a day pods are leaky and difficult to use. Much better vapes out there
Avoid this shop - no package and no support
Don't buy something from their online shop. My order never reached me and when you write a support mail they don't answer. Even in case you get your stuff, if its damaged you're also lost - nobody will help you - avoid this shop and their products.
Product doesn't work and there is no…
Product doesn't work and there is no customer service. How do you expect a firm to succeed when there is no customer service?
The perfect vape brand
I used a Vaporesso Target 200 for 2 years and quit smoking cigarettes, a perfect mod, solid and compatible with other atomizers. For a year I have been using xros 3 so good that my girlfriend stole it from me but I got the xros mini. I got the best flavor from the pods of these evape The negative reviews are probably bots because to me everything has always arrived in perfect condition and at great prices
Brought from a vape shop and after few…
Brought from a vape shop and after few uses it started spitting every puff. Tried changing to a new top but again after few puffs started spitting and noticed leaks into the connectors as well. Had only filled halfway and checked filler was closed! Waste of money and something else to add to the waste pile
I spent $49 on order, SCAMMED ME
I spent $49 on order. Website says 12-18 days to deliver, but it has been 26 days and no product. I got one reply to my email that said my parcel is in Holland. No reply to my second email, it is a CHinese scam company. STAY AWAY from store.vaporesso.com and similar web address. Nothing but a SCAM!
Vaporesso products are cheap garbage
Vaporesso products are cheap garbage. I couldn't decide which vape I wanted a few months ago so I bought both the xr max and the x2... by the time I went through 1 pod worth of liquid the x2 stopped working. Flashes red and won't fire. VAPE LASTED 1 DAY! So I was using the xr max.. I've used it for the past 3 months. Last night the thing bricked. Just complete garbage products! Stay away from this junk!
Not worth the money
So I got myself two batteries the first one went to s*** on me 2 months after I got it because the guy sold me the wrong pod for the battery so there goes 45 bucks just for a battery and then I get myself a new battery and not even 3 days later not even it starts to leak honestly this product is not any cheaper or better than something like a geek bar sure a geek bar only lasts you two weeks but you don't have to deal with getting the juice for it which is like 30 bucks and you don't have to buy a battery separately which is 45 bucks so just do yourself a favor and don't buy this product get a geek bar
Keep away - cheap and nasty rubbish
Keep away. The companies selling these tell you not to charge via the charging port on the front because they just break but do not advertise this clearly. They say you must purchase a separate charger which is absolutely crazy. Cheap rubbish from China. Why would you want to carry a huge battery charger around with you
Be weary
Be weary! there is a vaporso.com and a vaporesso.com. Vaporso.com are crooks that take your money and keep giving you fake tracking. I reversed the charges through my bank. they also tried to hack my bank. beware of pending transactions for .01 cents. they are about to suck you dry. i caught it and had to get new card....
1 in 4 new pods are faulty
This review is for the Xros Pro used with 0.4 ohm mesh filter refillable pods. When these work they are great, but as you'll see from other people's reviews, it's very hard to get a single well-manufactured pod. They run at about £9 for 4 and maybe one in pack will work if you are lucky. Sometimes you can persevere and make them work, but it involves swallowing a lot of vape liquid = not healthy. It's messy, wasteful and dangerous. Their website pretends to offer help, but it doesn't. Also theire website recommend you refill them only 4-5 time. Nonsense. Once you have a working one, use it till it stops working.
....
Leaky and problematic. I've bought two Vaporesso vapes this year alone, and after just a few months, they start acting crazy and burns the coils after only a few days... This hasn't been my year at all when it comes to tech, but for the expensive prices I've paid, I expected some quality... I'm quite disappointed.
My package has been stuck since 9/25
My package has been stuck since 9/25, almost a month. Emailed customer service 3 separate times with no answer. Will have to do a chargeback with my bank. Don’t recommend ordering from them. Sucks because their items are great but buy from another retailer.
You have to be mindful.when filling…
You have to be mindful.when filling with juice. Otherwise you get blowback and juice everywhere. The problem seems to be a constant air bubble. I've shook, blown in the hole. It eventually does go. Still a pain though. As along with that you have to wipe and dry over spilt juice.
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