VAPORESSO (Official Brand Account)VAPORESSO is a leading global vape brand dedicated to innovation, premium quality, and harm reduction through advanced technology. Since our founding, we've been committed to delivering exceptional vaping experiences backed by cutting-edge R&D, strict quality control, and a user-first philosophy. From pod systems to advanced kits, every product is engineered to meet the highest standards of performance, safety, and design.This Trustpilot profile is our official brand hub — a space for sharing brand updates, and gathering authentic feedback on our overall brand experience, product innovation, and customer journey. We welcome honest reviews that help us continuously improve and serve our global community better.(For order-specific inquiries, shipping issues, or after-sales support related to purchases made on the online store, please visit another dedicated account VAPORESSO STORE Trustpilot profile, where the store support team is ready to assist you.)
Written by the business, not verified by us.Vaporesso official (vaporesso.com) has a 1.7 out of 5 rating on OK.one, based on 187 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 78% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were unhappy with their experience overall. Customers frequently state that the vape pods leak constantly, taste terribly burnt, and break down prematurely after very little daily use. Many buyers also mentioned severe shipping delays, missing package tracking, and completely unresponsive customer service when attempting to resolve major product issues. Some reviewers were happy with the customer support team, noting that staff members are polite, friendly, and very efficient at sending replacements. A few other people also felt that when their devices functioned properly from the start, the overall quality and flavor delivery were genuinely fantastic.
Auto-generated from all reviews of this business. For reference only.When I order a vape and pods I didn’t realise how poor their customer service was. It’s almost a month since a placed the order, and the shipping status is “ preparing to ship” There is no way to cancel my order for a refund, and no customer service who can assist me. I certainly would not buy from this company again.
The delivery is very slow, they sent wrong items the first time but gave me a refund after a while. They sorted out a second issue for me at a later date, again it did take months. But im happy with the results, even though it took months.
XROS Series 0.8 mesh pod leaking!!! 2 out of 4 and costs 12 pound ?!?! like six Pound each worth ... no they are not "fake" according to the QR code... and LOL if 2 work and the others don't (IM NOT DOING ANYTHING WRONG!!!) stop telling people how to refill their pods if the problem is that they are faulty!!!
Purchased 2 Armour G vape kits, first one failed in 3 months, they sent me a replacement that failed in 3 weeks. NO REPLY on the customer service email. DO NOT PURCHASE a single thing from them. Buyer BEWARE!!!!!!
Constant leak issues. Over and over.
The Vaporesso Pro is an amazing upgrade and piece of kit for the Price. Amazing Tooling by this company.
As you know, because XROS series pods has top filling system, this kind of pod has black top cap. We suggest that after you fill the eliquid into XROS POD, please cover the black cap(drip tip) of XROS POD immediately, because the Drip tip is the main reason of leakage issue. And if you leave the drip tip open for 3 minutes after you fill the eliquid, the eliquid will start osmosis the cotton inside and lead to leak. Especially after long hours osmosis, the e-liquid in the pod will completely leak out.
Very poor quality of xros Series. Trouble with complain. Sellers ask for pictures video????? Customer service do not exist. Better add some money and buy different brand
Customer service none existent can't buy the coils from the source/website very inconsistent coils never get the same amount of drags/flavour from them and no was to authentic the coils you can get hold of buy a different brand vape
Parcels missing from the powershop community and the admin team from the uvcommunity have some of the worst customer service ive ever seen, posts hidden in competitions because you are winning but they only want people they know to win. 4months ive been in the dark and many others regarding missing parcels no email address will get a reply and no admins will respond to this.
I would give them a zero star if I could. So many issues trying to order from this company. I ordered a product they said they had in stock and it took me 3 months to receive. They wouldn't reply to emails until I mentioned taking them to court. When they did finally ship my items, they sent it the slowest way possible taking 2 weeks to get to me. Never ever will I order from these frauds again.
This is the website I won’t order EVER again. I purchased a product from them two years ago and the shipment was really fast. However, the device stopped working so I decided to order a new one. I did place an order on May 3rd. Today is June 16th, and the order was NEVER shipped. Even worse - I sent them 4 mails and they NEVER got back to me, but I still receive their marketing mails to order more and more. They were really fast to charge me for NOTHING. There is not even an option to receive my money back or cancel the order. HORRIBLE CUSTOMER SERVICE. Don’t waste your time and money.
Purchased a Vaporesso Armour Max. Leaking from day 1 From local vape shop as opposed online. £85 with batteries, standard spare tank etc... The cover does not cover the spare tank provided. The reason leaking? Once did a little research as to how to take apart? Once did, the tank on it was literally split in half! So, ok... do a bit of research. Learn how to take it apart. Pop the atomiser in the spare tank provided... which the tank guard is too small to fit over. But at least does not leak any more. But then, not sure why, it died a week ago. Whilst charging happily. Finally, after loads of looking up... Had to press the power button 5 times in a row. Hey presto! Suddenly back to life. Nothing in the instructions provided, or on their site about this. Just the "click 3 times" if you want to go into the settings. Very poor if you are investing £85 all in for a supposed "quality product"! Finally it is working now... Pity none of that lot in the instructions...
Their customer service is horrendous. Contacted them regarding a product that I ordered that spent over a week sitting in a warehouse without even being shipped and requested a refund as the response I received was awful. I have had to email them multiple times for anything to happen I ordered the product on the 27/05 and to this date of making this review 11/06 it still hasn’t been shipped to the UK let alone delivered. They are now ignoring my emails and my requests as the tracking app they use is awful and does not even work. What kind of customer service is this?
Contacted about a product still within warranty and received an email to send pics of the problem. Have now gone weeks without a response after multiple attempts to reach out to them.
90% of all the NEW cartridges are defective. 0% customer service. I hate this company now
I bought this for my mom who’s trying to quit smoking and she’s leaving soon to our country for 4months! I thought it had plenty of time to arrive but one month later didn’t receive anything, if I knew I would have never bought this from this company and just go to a shop! I’m about to do chargeback because this long shipping time is indicated nowhere in their website! Wish I seen these reviews before! 😡
Worst customer service ever. Waiting for 3 weeks to get a reply on s simple request. Even send them a reminder. No response, nothing. They lost a loyal customer :(
Ordered a vape weeks ago almost a month now. Everything ships from China and then tracking stops working. I have asked them to cancel my order and they keep saying they are trying to rush it but here we are no vape a month later and no refund
I placed an order on Friday and the following Friday it was still sitting there waiting for these incompetent people to drop it in the mailbox. I've asked for a refund several different times and they won't acknowledge that I'm asking for my money back. These people suck. Avoid ordering anything from these con artists.
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