The worst customer service I have…
The worst customer service I have experienced I placed an order for two Vaporesso devices and replacement COREX pods. When I placed the order, the website clearly stated standard shipping: 12–18 business days. After waiting, I received no updates at all. Every time I wanted to know what was happening, I had to contact customer support first. Vaporesso never informed me proactively. First, I was told that some of the products were out of stock. I agreed to replace them with products that the support team confirmed were available. After confirming the replacement, they promised to ship my order as soon as possible. A few days later, after I contacted them again, they told me the order would only be shipped on July 8, and that delivery would then take 30–35 more days. This is completely different from the 12–18 business days advertised on their website. After waiting even longer, I contacted support once again. This time they told me that the replacement product they had already confirmed was also out of stock and asked me to change the order again. At this point, it feels like my order was never reserved. Every time I wait, another product suddenly becomes unavailable. After more than six weeks, I still have no shipment, no tracking number, and no real solution. I expected much better from a company as well known as Vaporesso. Instead, I experienced poor communication, broken promises, changing explanations, and complete disregard for the customer. I cancelled my order and requested a full refund. I cannot recommend buying directly from the Vaporesso online store.