Venta Air Technologies, Inc.

Hello Katherine, We are sorry to hear that your order never arrived and that you were unable to reach our support team. We do show that we responded to your email on 2/13/24 advising the status of your order. Please be sure to check your spam or junk folders for our response. Regarding your call, our call team is available Monday through Thursday from 9 am to 5 pm and Fridays from 9 am to 4 pm at 888-333-82180. If our call team is assisting other callers, be sure to leave a message for a return call. Kind regards, Venta

Hello Jeni, We are pleased to hear that you are enjoying your Venta product. Please feel free to contact our support team with any questions. Kindly, Venta

Hello Johnny, We sincerely appreciate you taking the time to leave such a wonderful review! It is a pleasure to hear that your experience with Venta products and support has been a good one. If any questions arise, please feel free to contact us again. Warm regards, Venta

Hello there, Thank you kindly for the review! We are happy to hear that your experience with our support team was a pleasant one. If any other questions arise, please feel free to contact us again. Warm regards, Venta

Hello Vivian, We are happy to hear that your experience with Venta has been a pleasant one! If any questions arise, please do not hesitate to contact our support team. Warm regards, Venta

Hello Angela, We sincerely appreciate the thoughtful review! We are happy to hear that your experience with your new Venta device has been a pleasant one. If any questions arise, please do not hesitate to contact our support team. Warm regards, Venta

Hello rlevy, Thank you for your feedback. The LW45 Original does use many of the same parts as the older models, so it is surprising to hear that the performance does not appear the same. Our humidifers are designed to resist over-humidification, so the evaporation process will slow once optimal levels have been reached. For suggestions on how to optimize the performance of your humidifier, many customers find our FAQ page helpful: https://www.venta-air.com/en_us/service/faq/. Kind regards, Venta

Hello KC, Thank you for your feedback. It is true that Venta North America previously had a limited 10-year warranty, but our other global locations have always only carried a limited 2-year warranty. To be globally aligned, the decision was made to match the warranty offered by our locations across the globe. We are proud to confirm that our products are still manufactured in Germany using wind-powered energy and we strive to continue to provide premium indoor air quality devices to consumers all over the world. Thank you for choosing Venta! Regards, Venta

Hello Buzz, We sincerely appreciate the wonderful review and are happy to hear that you (and your musical instruments!) are enjoying the benefits of the Venta Humidifier. If any questions arise in the future, please do not hesitate to contact our support team. Warm regards, Venta

Hello Kindra, We are pleased to hear that your experience with our products and support has been a good one! If any questions arise, please do not hesitate to contact our support team. Warm regards, Venta

Hello Bryan, Thank you kindly for the review! We are pleased to hear that you are happy with your new Venta device. If any questions arise, please do not hesitate to contact our support team directly. Warm regards, Venta

Hello Jordan, We are sorry to hear about your experience but do appreciate your feedback. As always, please feel free to contact our support team with any questions. Regards, Venta

Hello Kevin, Thank you kindly for your review! We are happy to hear that you are enjoying the benefits of your new Venta. Please feel free to contact our support team with any questions. Warm regards, Venta

Hello Mark, We are happy to hear that you were able to take advantage of one of our limited-time sales promotions! As always, please do not hesitate to contact our support team with any questions. Warm regards, Venta

Hello Andrew, We are sorry to hear you are not reaching the desired results, but we will be happy to provide information on how to achieve optimal humidity levels. First, the device should be placed on the floor with a minimum clearance of 18-20 inches on all sides, including above, for optimal air flow. You will also want to run the device on the highest speed for a minimum of 7-10 days. During this time, objects in your space including musical instruments, floors, furniture, and other textiles will absorb the moisture first, before you will notice a change in the air itself. Also, you will want to ensure that any additional spaces that cannot be closed off are accounted for in your coverage expectations - i.e. any hallways, stairways, lofts, etc. For additional tips on how to optimize the performance of your device, please feel free to contact our support team. Warmly, Venta

Hello Martin, We appreicate the feedback! As always, please feel free to contact our support team with any questions. Kindly, Venta

Hello Cynthia, Thank you kindly for your review! We will certainly pass your delivery feedback onto our shipping provider. If any questions arise in the future, please do not hesitate to contact our support team. Warmly, Venta

Hello Steven, We are pleased to hear that you are happy with both our support and our product! If any questions arise in the future, please do not hesitate to contact our support team. Warm regards, Venta

Hello Kitty, Thank you for choosing Venta! We sincerely appreciate you taking the time to share your experience with Venta devices. As always, please do not hesitate to contact our support team with any questions. Best, Venta